Golden Harbor Healthcare Center Complaints, Violations and Inspection Records
Data current as of the August 2026 CMS Care Compare release and the CDPH state enforcement dataset of August 27, 2024. State citation records cover July 1, 1997 through June 30, 2024.
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What the public record shows
If you are looking into Golden Harbor Healthcare Center in Hayward, whether a loved one lives there now or you are considering it, the public record is worth reading before you decide. It includes 2 citations in the state's two most serious classes, class A and class AA.
Here is what the record shows for this facility, drawn from CMS Care Compare and the California Department of Public Health:
- CMS overall rating: 2 of 5 stars. The health inspection rating, the most independent of the three categories, is 2 of 5.
- California state citations: 8 on record, including 1 class AA, 1 class A, and 6 class B, with $30,300 in assessed penalties.
- Staffing: 3.97 nursing hours per resident per day. Registered nurse turnover not reported.
- Most recent standard inspection: 16 deficiencies cited on August 29, 2025.
- Federal enforcement: 2 federal fines totaling $27,322 in the reported period.
- Ownership: Ceylon Holdings LLC, for-profit, part of Spyglass Healthcare (9 facilities nationally).
Golden Harbor Healthcare Center ratings and staffing
Golden Harbor Healthcare Center is located at 442 Sunset Boulevard in Hayward, Alameda County. It is a for-profit facility operated by Ceylon Holdings LLC, part of Spyglass Healthcare, with 99 certified beds and an average of 95.9 residents a day. It accepts Medicare and Medicaid.
CMS rates every certified nursing home in three separate categories, and the overall star is a blend of them:
- Health inspections, based on what state surveyors observe in person during unannounced visits. Weight this one most heavily, because it does not rely on data the facility reports about itself.
- Staffing, drawn from payroll-based records of how much nursing time each resident actually receives.
- Quality measures, built largely from data the facility submits. Read a high score here with more caution than the other two.
For Golden Harbor Healthcare Center, those scores are: health inspections 2 of 5, staffing 2 of 5, quality measures 4 of 5.
Staffing. Golden Harbor Healthcare Center reports 3.97 total nursing hours per resident per day, of which 0.57 are registered nurse hours. Registered nurses supervise aides, catch medication errors before they reach a resident, and notice when a person's condition is changing. Staffing is the single number that most reliably predicts whether a facility catches a problem early or lets it become a crisis.
How this home compares in the public record
CMS publishes each home's star rating and its payroll-based staffing hours, and it publishes the federal fines it has imposed. The county and California figures beside each number are the averages across those same published records.
These figures are taken from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). They are reported as published and are not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.
Homes in Alameda County with a higher CMS overall rating
CMS rates each of these homes above Golden Harbor Healthcare Center on the overall star rating it publishes. The rating is one measure of a facility's record, and each page below carries that home's own inspection findings, staffing hours and citation history.
- Hayward Gardens Post Acute, Hayward: CMS overall rating 5 of 5
- Morton Bakar Center, Hayward: CMS overall rating 5 of 5
- Serenethos Care Center, LLC, Hayward: CMS overall rating 5 of 5
- St Anthony Care Center, Hayward: CMS overall rating 5 of 5
- We Care Skilled Nursing Facility, Hayward: CMS overall rating 5 of 5
These figures are taken from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). They are reported as published and are not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.
Federal inspection findings and penalties
Scope and severity A to C means no actual harm, with potential for minimal harm. Scope and severity D to F means no actual harm, with potential for more than minimal harm. Scope and severity G to I means actual harm that is not immediate jeopardy. Scope and severity J to L means immediate jeopardy to resident health or safety.
August 29, 2025, standard inspection
16 deficiencies cited. Surveyors cited the facility for have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis, provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist, and ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- F0727Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. (scope and severity F)
- F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (scope and severity F)
- F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. (scope and severity F)
- F0880Provide and implement an infection prevention and control program. (scope and severity F)
- F0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. (scope and severity E)
- F0583Keep residents' personal and medical records private and confidential. (scope and severity E)
- F0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. (scope and severity E)
- F0658Ensure services provided by the nursing facility meet professional standards of quality. (scope and severity E)
- F0757Ensure each resident’s drug regimen must be free from unnecessary drugs. (scope and severity E)
- F0759Ensure medication error rates are not 5 percent or greater. (scope and severity E)
- F0554Allow residents to self-administer drugs if determined clinically appropriate. (scope and severity D)
- F0605Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. (scope and severity D)
- F0676Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. (scope and severity D)
- F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals. (scope and severity D)
- F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (scope and severity D)
- F0919Make sure that a working call system is available in each resident's bathroom and bathing area. (scope and severity D)
March 6, 2025, complaint inspection
2 deficiencies cited. Surveyors cited the facility for provide appropriate treatment and care according to orders, resident’s preferences and goals and provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
- F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals. (scope and severity D)
- F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (scope and severity D)
November 13, 2024, complaint inspection
1 deficiency cited. Surveyors cited the facility for ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (scope and severity F)
May 17, 2024, standard and complaint inspections
6 deficiencies cited. Surveyors cited the facility for ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents, have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis, and develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (scope and severity J)
- F0727Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. (scope and severity F)
- F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (scope and severity E)
- F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (scope and severity E)
- F0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. (scope and severity E)
- F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. (scope and severity E)
March 24, 2022, standard inspection
20 deficiencies cited. Surveyors cited the facility for develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals, provide care and assistance to perform activities of daily living for any resident who is unable, and ensure each resident must receive and the facility must provide necessary behavioral health care and services.
- F0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. (scope and severity E)
- F0677Provide care and assistance to perform activities of daily living for any resident who is unable. (scope and severity E)
- F0740Ensure each resident must receive and the facility must provide necessary behavioral health care and services. (scope and severity E)
- F0880Provide and implement an infection prevention and control program. (scope and severity E)
- F0881Implement a program that monitors antibiotic use. (scope and severity E)
- F0565Honor the resident's right to organize and participate in resident/family groups in the facility. (scope and severity D)
- F0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. (scope and severity D)
- F0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. (scope and severity D)
- F0625Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. (scope and severity D)
- F0641Ensure each resident receives an accurate assessment. (scope and severity D)
- F0645PASARR screening for Mental disorders or Intellectual Disabilities (scope and severity D)
- F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (scope and severity D)
- F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals. (scope and severity D)
- F0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. (scope and severity D)
- F0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. (scope and severity D)
- F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. (scope and severity D)
- F0770Provide timely, quality laboratory services/tests to meet the needs of residents. (scope and severity D)
- F0802Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. (scope and severity D)
- F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. (scope and severity D)
- F0868Have the Quality Assessment and Assurance group have the required members and meet at least quarterly (scope and severity D)
Penalties. Over the reported period, Golden Harbor Healthcare Center received 2 federal fines totaling $27,322. Fines are imposed when a facility is cited for a serious violation or fails to correct a prior deficiency in time.
California state citations
California inspects and cites nursing homes separately from the federal government. The Department of Public Health issues three classes of citation. A class AA citation is a class A violation that the Department of Public Health determined was a direct proximate cause of a resident's death. A class A citation is a violation the Department determined presented an imminent danger of death or serious harm to residents, or a substantial probability that death or serious physical harm would result. A class B citation is a violation the Department determined had a direct or immediate relationship to residents' health, safety or security, other than a class AA or A violation.
State records show 8 citations against Golden Harbor Healthcare Center between February 8, 2000 and January 13, 2016: 1 class AA, 1 class A, and 6 class B, with $30,300 in assessed penalties. 1 of these actions were connected to a resident's death.
- January 13, 2016, class B, Patient Care. $1,000 penalty.
- January 13, 2016, class B, Patient Rights. $1,000 penalty.
- November 5, 2004, class B, Medication. $1,000 penalty.
- October 23, 2003, class B, Patient Care. $800 penalty.
- October 30, 2002, class B, Medication. $600 penalty.
- February 8, 2001, class A, Patient Care. $10,000 penalty.
- February 18, 2000, class B, Patient Rights. $500 penalty.
- February 8, 2000, class AA, Patient Care. $15,400 penalty. Death-related.
Across Alameda County's 69 certified facilities, the average is about 6.1 state citations per facility. Golden Harbor Healthcare Center's 8 is above that average.
A citation records a determination by state surveyors. A citation does not by itself establish that any particular resident was injured or that the facility is liable to anyone.
Other nursing homes in Hayward
Families comparing options in Hayward often look at these facilities as well. Each link opens that facility's full public record:
- Eden Healthcare Center, 2 stars, 19 state citations
- Emmanuel Post Acute Care - Hayward, 3 stars, 7 state citations
- Hayward Healthcare & Wellness Center, 2 stars, 1 state citation
- Hayward Post Acute, 4 stars, 3 state citations
- Sage Post Acute, 3 stars, 8 state citations
See every facility in the Alameda County nursing home directory.
Other nursing homes in Alameda County
These are other nursing homes in Alameda County, listed by how close each home's ZIP code is to the ZIP code for Golden Harbor Healthcare Center. The public record gives a street address but no coordinates, so distance is not measured; homes in the same ZIP code appear first. No rating or inspection figure is used to order this list.
- Bethesda Home, Hayward
- Driftwood Healthcare Center - Hayward, Hayward
- Hayward Gardens Post Acute, Hayward
- Hayward Hills Health Care Center, Hayward
- Morton Bakar Center, Hayward
This list is drawn from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). It is ordered by location only and is not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.
What to do if you are worried about care at this facility
You will usually notice something is wrong before anyone official does, and you do not need proof before you act. If you are concerned about care at Golden Harbor Healthcare Center, you can take these steps:
Write down what you see. Note dates, times, and specific concerns, and photograph anything relevant. A clear, contemporaneous record matters if an investigation follows.
File a complaint with the California Department of Public Health. CDPH licenses and inspects skilled nursing facilities and investigates complaints, and a serious complaint can trigger an on-site inspection. You can file online through CDPH's Cal Health Find system, which routes your complaint to the Alameda County licensing district office.
Contact the Long-Term Care Ombudsman. The ombudsman is a free advocate who will visit your loved one, look into your concerns, and press the facility on their behalf. Alameda County's ombudsman program can be reached at (510) 638-6878. This is often the fastest first step when the issue is care quality rather than an emergency.
For the full walkthrough, see How to report nursing home abuse in California.
Injuries that most often signal neglect
The injuries below are the ones most often at issue in California nursing home cases. Any one of them at Golden Harbor Healthcare Center is a reason to ask what the facility's own records show:
- Bedsores and pressure ulcers, especially a wound that reached stage 3 or 4
- Falls and fractures in a resident who was supposed to be supervised
- Wandering and elopement from a building that was not secured
- Dehydration and malnutrition
- Sepsis and untreated infections
- Medication errors
- Wrongful death, when neglect contributed to a resident's passing
Nursing home abuse claims in Alameda County
If a loved one was harmed at Golden Harbor Healthcare Center, these pages explain how Alameda County families pursue the most common nursing home claims, each with local facility data and the county long-term care ombudsman:
- Alameda County bedsore lawyer
- Alameda County nursing home neglect lawyer
- Alameda County nursing home fall lawyer
- Alameda County nursing home wrongful death lawyer
- Alameda County nursing home sepsis lawyer
- Alameda County nursing home dehydration and malnutrition lawyer
- Alameda County nursing home medication error lawyer
You can also compare every home in the Alameda County nursing home directory.
Are There Lawsuits Against Golden Harbor Healthcare Center?
This page reports federal and state inspection, complaint and enforcement records for Golden Harbor Healthcare Center. Those records are separate from civil lawsuits: a government citation is not a lawsuit, and a facility can be sued without ever being cited. This site does not track civil court filings. Civil cases against California skilled nursing facilities are usually filed in the Superior Court of the county where the facility is located; records for Alameda County are searchable through the Alameda County Superior Court's online case records. If your family member was injured at Golden Harbor Healthcare Center, the records that matter most are usually the resident's own: nursing notes, care plans, fall-risk assessments, wound records, medication administration records, physician orders and incident reports. Talk to us about what happened.
Frequently asked questions
- Is Golden Harbor Healthcare Center a good nursing home?
- CMS gives Golden Harbor Healthcare Center an overall rating of 2 of 5 stars, with a health inspection rating of 2 of 5 based on in-person state surveys. California has issued 8 state citations against the facility, including 2 in the state's two most serious classes, class A and class AA. A rating is a starting point, not a verdict. Read it alongside the inspection dates and what you see for yourself.
- What should I do if my loved one was injured at Golden Harbor Healthcare Center?
- Document the injury with dated photos, request the care plan and treatment records, and report your concern to the California Department of Public Health and the Alameda County Long-Term Care Ombudsman. If the injury is serious, such as a bedsore, a fall, or an untreated infection, you can also speak with a nursing home attorney about whether you have a claim.
- Has Golden Harbor Healthcare Center been fined or cited for serious violations?
- Public records show 2 federal fines totaling $27,322 and 8 California state citations with $30,300 in state penalties, including 1 class AA citation.
- How many state citations does Golden Harbor Healthcare Center have?
- The California Department of Public Health has issued 8 citations against Golden Harbor Healthcare Center in Hayward between February 8, 2000 and January 13, 2016: 1 class AA, 1 class A, and 6 class B, with $30,300 in assessed penalties.
- How do I report a problem at Golden Harbor Healthcare Center?
- File a complaint with CDPH through its Cal Health Find system, or contact the Alameda County Long-Term Care Ombudsman at (510) 638-6878. In an emergency, call Adult Protective Services or 911.
If your loved one was harmed
We came to this work from the other side. We spent years defending nursing homes, which means we know how a facility builds a file to protect itself and where the gaps in that file tend to be. Under California's Elder Abuse Act (Welfare and Institutions Code sections 15600 to 15675), a family that proves, by clear and convincing evidence, that neglect was committed with recklessness, oppression, fraud or malice can recover remedies beyond an ordinary injury claim, including attorney's fees (section 15657).
If your loved one was harmed at Golden Harbor Healthcare Center, talk to our Alameda County nursing home abuse lawyers. We handle cases in Hayward and across California. The consultation is free and confidential, we are available around the clock, and you owe nothing unless we recover for you.
Call (888) 999-0169. Available 24/7. Free consultation. No fee unless we win.
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Sources
- Centers for Medicare & Medicaid Services, Care Compare: Golden Harbor Healthcare Center provider record, CCN 056471. Ratings, staffing, and federal deficiency data processed August 1, 2026.
- CMS Provider Data Catalog: Provider Information, Penalties, and Health Deficiencies datasets.
- California Department of Public Health, Cal Health Find: Golden Harbor Healthcare Center state license record, FACID 020000060, license 20000112.
- California Department of Public Health, Health Facilities State Enforcement Actions dataset (CHHS Open Data), citations July 1, 1997 through June 30, 2024.
Disclaimer
The inspection data, ratings, citations, staffing figures, and ownership information on this page come from public sources, including the Centers for Medicare & Medicaid Services (medicare.gov) and the California Department of Public Health. This information is reported as published by those sources and may not reflect the most current findings or conditions at the facility. Deficiencies and citations listed may have been corrected or appealed since the date shown. Inclusion of Golden Harbor Healthcare Center in this directory is not a statement, allegation, or suggestion that the facility has committed abuse, neglect, or any wrongdoing. This page is attorney advertising and an information resource. It is not legal advice, and using this site does not create an attorney-client relationship. Young & Wallin is not affiliated with Golden Harbor Healthcare Center, and neither the facility nor any government agency endorses this page.