Hayward Healthcare & Wellness Center Complaints, Violations and Inspection Records
Data current as of the August 2026 CMS Care Compare release and the CDPH state enforcement dataset of August 27, 2024. State citation records cover July 1, 1997 through June 30, 2024.
- California State BarVerify license
- ConsultationFree, confidential, no fee unless we win
- Reviewed byThomas Wallin, Young & Wallin
What the public record shows
If you are looking into Hayward Healthcare & Wellness Center in Hayward, whether a loved one lives there now or you are considering it, the public record is worth reading before you decide. Federal and state inspectors publish what they find.
Here is what the record shows for this facility, drawn from CMS Care Compare and the California Department of Public Health:
- CMS overall rating: 2 of 5 stars. The health inspection rating, the most independent of the three categories, is 2 of 5.
- California state citations: 1 on record, including 1 class B, with $10,000 in assessed penalties.
- Staffing: 4.06 nursing hours per resident per day. Registered nurse turnover not reported.
- Most recent standard inspection: 16 deficiencies cited on July 21, 2023. The most recent inspection since then was on April 14, 2026: 1 deficiency cited in the complaint inspection.
- Federal enforcement: no federal fines on record in the reported period.
- Ownership: Hayward Healthcare & Wellness Center LLC, for-profit, part of Sol Healthcare (8 facilities nationally).
Hayward Healthcare & Wellness Center ratings and staffing
Hayward Healthcare & Wellness Center is located at 1805 West Street in Hayward, Alameda County. It is a for-profit facility operated by Hayward Healthcare & Wellness Center LLC, part of Sol Healthcare, with 99 certified beds and an average of 94.1 residents a day. It accepts Medicare and Medicaid.
CMS rates every certified nursing home in three separate categories, and the overall star is a blend of them:
- Health inspections, based on what state surveyors observe in person during unannounced visits. Weight this one most heavily, because it does not rely on data the facility reports about itself.
- Staffing, drawn from payroll-based records of how much nursing time each resident actually receives.
- Quality measures, built largely from data the facility submits. Read a high score here with more caution than the other two.
For Hayward Healthcare & Wellness Center, those scores are: health inspections 2 of 5, staffing 3 of 5, quality measures 3 of 5.
Staffing. Hayward Healthcare & Wellness Center reports 4.06 total nursing hours per resident per day, of which 0.52 are registered nurse hours. Registered nurses supervise aides, catch medication errors before they reach a resident, and notice when a person's condition is changing. Staffing is the single number that most reliably predicts whether a facility catches a problem early or lets it become a crisis.
How this home compares in the public record
CMS publishes each home's star rating and its payroll-based staffing hours, and it publishes the federal fines it has imposed. The county and California figures beside each number are the averages across those same published records.
These figures are taken from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). They are reported as published and are not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.
Homes in Alameda County with a higher CMS overall rating
CMS rates each of these homes above Hayward Healthcare & Wellness Center on the overall star rating it publishes. The rating is one measure of a facility's record, and each page below carries that home's own inspection findings, staffing hours and citation history.
- Baywood Court Health Center, Castro Valley: CMS overall rating 5 of 5
- St John Kronstadt Convalescent Center, Castro Valley: CMS overall rating 5 of 5
- Valley Pointe Nursing & Rehabilitation Center, Castro Valley: CMS overall rating 5 of 5
- Hayward Gardens Post Acute, Hayward: CMS overall rating 5 of 5
- Morton Bakar Center, Hayward: CMS overall rating 5 of 5
These figures are taken from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). They are reported as published and are not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.
Federal inspection findings and penalties
Scope and severity A to C means no actual harm, with potential for minimal harm. Scope and severity D to F means no actual harm, with potential for more than minimal harm. Scope and severity G to I means actual harm that is not immediate jeopardy. Scope and severity J to L means immediate jeopardy to resident health or safety.
April 14, 2026, complaint inspection
1 deficiency cited. Surveyors cited the facility for ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (scope and severity G)
February 19, 2025, complaint inspection
1 deficiency cited. Surveyors cited the facility for provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
- F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (scope and severity D)
July 21, 2023, standard inspection
16 deficiencies cited. Surveyors cited the facility for provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service, procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards, and have a policy regarding use and storage of foods brought to residents by family and other visitors.
- F0802Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. (scope and severity F)
- F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (scope and severity F)
- F0813Have a policy regarding use and storage of foods brought to residents by family and other visitors. (scope and severity F)
- F0880Provide and implement an infection prevention and control program. (scope and severity F)
- F0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. (scope and severity E)
- F0908Keep all essential equipment working safely. (scope and severity E)
- F0610Respond appropriately to all alleged violations. (scope and severity D)
- F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (scope and severity D)
- F0659Provide care by qualified persons according to each resident's written plan of care. (scope and severity D)
- F0687Provide appropriate foot care. (scope and severity D)
- F0688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. (scope and severity D)
- F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (scope and severity D)
- F0790Provide routine and 24-hour emergency dental care for each resident. (scope and severity D)
- F0806Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. (scope and severity D)
- F0808Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. (scope and severity D)
- F0814Dispose of garbage and refuse properly. (scope and severity D)
October 10, 2019, standard inspection
3 deficiencies cited. Surveyors cited the facility for procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards, honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive, and ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
- F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (scope and severity E)
- F0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. (scope and severity D)
- F0693Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. (scope and severity D)
November 29, 2018, standard inspection
3 deficiencies cited. Surveyors cited the facility for provide care and assistance to perform activities of daily living for any resident who is unable, provide safe, appropriate pain management for a resident who requires such services, and provide and implement an infection prevention and control program.
- F0677Provide care and assistance to perform activities of daily living for any resident who is unable. (scope and severity D)
- F0697Provide safe, appropriate pain management for a resident who requires such services. (scope and severity D)
- F0880Provide and implement an infection prevention and control program. (scope and severity D)
Penalties. CMS records show no federal fines for Hayward Healthcare & Wellness Center in the reported period.
California state citations
California inspects and cites nursing homes separately from the federal government. The Department of Public Health issues three classes of citation. A class AA citation is a class A violation that the Department of Public Health determined was a direct proximate cause of a resident's death. A class A citation is a violation the Department determined presented an imminent danger of death or serious harm to residents, or a substantial probability that death or serious physical harm would result. A class B citation is a violation the Department determined had a direct or immediate relationship to residents' health, safety or security, other than a class AA or A violation.
State records show 1 citation against Hayward Healthcare & Wellness Center between June 26, 2002 and June 26, 2002: 1 class B, with $10,000 in assessed penalties.
- June 26, 2002, class B, Patient Care. $10,000 penalty. Appealed.
Across Alameda County's 69 certified facilities, the average is about 6.1 state citations per facility. Hayward Healthcare & Wellness Center's 1 is below that average.
A citation marked "Appealed." is under appeal, so it is not a final determination. A citation records a determination by state surveyors. A citation does not by itself establish that any particular resident was injured or that the facility is liable to anyone.
Other nursing homes in Hayward
Families comparing options in Hayward often look at these facilities as well. Each link opens that facility's full public record:
- Eden Healthcare Center, 2 stars, 19 state citations
- Emmanuel Post Acute Care - Hayward, 3 stars, 7 state citations
- Golden Harbor Healthcare Center, 2 stars, 8 state citations
- Hayward Post Acute, 4 stars, 3 state citations
- Sage Post Acute, 3 stars, 8 state citations
See every facility in the Alameda County nursing home directory.
Other nursing homes in Alameda County
These are other nursing homes in Alameda County, listed by how close each home's ZIP code is to the ZIP code for Hayward Healthcare & Wellness Center. The public record gives a street address but no coordinates, so distance is not measured; homes in the same ZIP code appear first. No rating or inspection figure is used to order this list.
- Baywood Court Health Center, Castro Valley
- Canyon Creek Post-Acute, Castro Valley
- East Bay Post-Acute, Castro Valley
- Eden Healthcare Center, Hayward
- Emmanuel Post Acute Care - Hayward, Hayward
This list is drawn from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). It is ordered by location only and is not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.
What to do if you are worried about care at this facility
You will usually notice something is wrong before anyone official does, and you do not need proof before you act. If you are concerned about care at Hayward Healthcare & Wellness Center, you can take these steps:
Write down what you see. Note dates, times, and specific concerns, and photograph anything relevant. A clear, contemporaneous record matters if an investigation follows.
File a complaint with the California Department of Public Health. CDPH licenses and inspects skilled nursing facilities and investigates complaints, and a serious complaint can trigger an on-site inspection. You can file online through CDPH's Cal Health Find system, which routes your complaint to the Alameda County licensing district office.
Contact the Long-Term Care Ombudsman. The ombudsman is a free advocate who will visit your loved one, look into your concerns, and press the facility on their behalf. Alameda County's ombudsman program can be reached at (510) 638-6878. This is often the fastest first step when the issue is care quality rather than an emergency.
For the full walkthrough, see How to report nursing home abuse in California.
Injuries that most often signal neglect
The injuries below are the ones most often at issue in California nursing home cases. Any one of them at Hayward Healthcare & Wellness Center is a reason to ask what the facility's own records show:
- Bedsores and pressure ulcers, especially a wound that reached stage 3 or 4
- Falls and fractures in a resident who was supposed to be supervised
- Wandering and elopement from a building that was not secured
- Dehydration and malnutrition
- Sepsis and untreated infections
- Medication errors
- Wrongful death, when neglect contributed to a resident's passing
Nursing home abuse claims in Alameda County
If a loved one was harmed at Hayward Healthcare & Wellness Center, these pages explain how Alameda County families pursue the most common nursing home claims, each with local facility data and the county long-term care ombudsman:
- Alameda County bedsore lawyer
- Alameda County nursing home neglect lawyer
- Alameda County nursing home fall lawyer
- Alameda County nursing home wrongful death lawyer
- Alameda County nursing home sepsis lawyer
- Alameda County nursing home dehydration and malnutrition lawyer
- Alameda County nursing home medication error lawyer
You can also compare every home in the Alameda County nursing home directory.
Are There Lawsuits Against Hayward Healthcare & Wellness Center?
This page reports federal and state inspection, complaint and enforcement records for Hayward Healthcare & Wellness Center. Those records are separate from civil lawsuits: a government citation is not a lawsuit, and a facility can be sued without ever being cited. This site does not track civil court filings. Civil cases against California skilled nursing facilities are usually filed in the Superior Court of the county where the facility is located; records for Alameda County are searchable through the Alameda County Superior Court's online case records. If your family member was injured at Hayward Healthcare & Wellness Center, the records that matter most are usually the resident's own: nursing notes, care plans, fall-risk assessments, wound records, medication administration records, physician orders and incident reports. Talk to us about what happened.
Frequently asked questions
- Is Hayward Healthcare & Wellness Center a good nursing home?
- CMS gives Hayward Healthcare & Wellness Center an overall rating of 2 of 5 stars, with a health inspection rating of 2 of 5 based on in-person state surveys. California has issued 1 state citation against the facility. A rating is a starting point, not a verdict. Read it alongside the inspection dates and what you see for yourself.
- What should I do if my loved one was injured at Hayward Healthcare & Wellness Center?
- Document the injury with dated photos, request the care plan and treatment records, and report your concern to the California Department of Public Health and the Alameda County Long-Term Care Ombudsman. If the injury is serious, such as a bedsore, a fall, or an untreated infection, you can also speak with a nursing home attorney about whether you have a claim.
- Has Hayward Healthcare & Wellness Center been fined or cited for serious violations?
- Public records show 1 California state citation with $10,000 in state penalties.
- How many state citations does Hayward Healthcare & Wellness Center have?
- The California Department of Public Health has issued 1 citation against Hayward Healthcare & Wellness Center in Hayward between June 26, 2002 and June 26, 2002: 1 class B, with $10,000 in assessed penalties.
- How do I report a problem at Hayward Healthcare & Wellness Center?
- File a complaint with CDPH through its Cal Health Find system, or contact the Alameda County Long-Term Care Ombudsman at (510) 638-6878. In an emergency, call Adult Protective Services or 911.
If your loved one was harmed
We came to this work from the other side. We spent years defending nursing homes, which means we know how a facility builds a file to protect itself and where the gaps in that file tend to be. Under California's Elder Abuse Act (Welfare and Institutions Code sections 15600 to 15675), a family that proves, by clear and convincing evidence, that neglect was committed with recklessness, oppression, fraud or malice can recover remedies beyond an ordinary injury claim, including attorney's fees (section 15657).
If your loved one was harmed at Hayward Healthcare & Wellness Center, talk to our Alameda County nursing home abuse lawyers. We handle cases in Hayward and across California. The consultation is free and confidential, we are available around the clock, and you owe nothing unless we recover for you.
Call (888) 999-0169. Available 24/7. Free consultation. No fee unless we win.
Free Case Evaluation
Confidential. No obligation. Available 24/7.
Sources
- Centers for Medicare & Medicaid Services, Care Compare: Hayward Healthcare & Wellness Center provider record, CCN 055874. Ratings, staffing, and federal deficiency data processed August 1, 2026.
- CMS Provider Data Catalog: Provider Information, Penalties, and Health Deficiencies datasets.
- California Department of Public Health, Cal Health Find: Hayward Healthcare & Wellness Center state license record, FACID 020000039, license 20000031.
- California Department of Public Health, Health Facilities State Enforcement Actions dataset (CHHS Open Data), citations July 1, 1997 through June 30, 2024.
Disclaimer
The inspection data, ratings, citations, staffing figures, and ownership information on this page come from public sources, including the Centers for Medicare & Medicaid Services (medicare.gov) and the California Department of Public Health. This information is reported as published by those sources and may not reflect the most current findings or conditions at the facility. Deficiencies and citations listed may have been corrected or appealed since the date shown. Inclusion of Hayward Healthcare & Wellness Center in this directory is not a statement, allegation, or suggestion that the facility has committed abuse, neglect, or any wrongdoing. This page is attorney advertising and an information resource. It is not legal advice, and using this site does not create an attorney-client relationship. Young & Wallin is not affiliated with Hayward Healthcare & Wellness Center, and neither the facility nor any government agency endorses this page.