Driftwood Healthcare Center - Hayward Complaints, Violations and Inspection Records
Data current as of the August 2026 CMS Care Compare release and the CDPH state enforcement dataset of August 27, 2024. State citation records cover July 1, 1997 through June 30, 2024.
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What the public record shows
If you are looking into Driftwood Healthcare Center - Hayward in Hayward, whether a loved one lives there now or you are considering it, the public record is worth reading before you decide. It includes 2 citations in the state's two most serious classes, class A and class AA.
Here is what the record shows for this facility, drawn from CMS Care Compare and the California Department of Public Health:
- CMS overall rating: 3 of 5 stars. The health inspection rating, the most independent of the three categories, is 2 of 5.
- California state citations: 16 on record, including 2 class A and 14 class B, with $57,400 in assessed penalties.
- Staffing: 4.93 nursing hours per resident per day; registered nurse turnover 31.3%.
- Most recent standard inspection: 10 deficiencies cited on August 9, 2024. The most recent inspection since then was on June 16, 2026: 2 deficiencies cited in the complaint inspection.
- Federal enforcement: 2 federal fines totaling $8,822 in the reported period.
- Ownership: Driftwood Hayward Operating Company, LP, for-profit, part of Mariner Health Care (17 facilities nationally).
Driftwood Healthcare Center - Hayward ratings and staffing
Driftwood Healthcare Center - Hayward is located at 19700 Hesperian Boulevard in Hayward, Alameda County. It is a for-profit facility operated by Driftwood Hayward Operating Company, LP, part of Mariner Health Care, with 88 certified beds and an average of 79.2 residents a day. It accepts Medicare and Medicaid.
CMS rates every certified nursing home in three separate categories, and the overall star is a blend of them:
- Health inspections, based on what state surveyors observe in person during unannounced visits. Weight this one most heavily, because it does not rely on data the facility reports about itself.
- Staffing, drawn from payroll-based records of how much nursing time each resident actually receives.
- Quality measures, built largely from data the facility submits. Read a high score here with more caution than the other two.
For Driftwood Healthcare Center - Hayward, those scores are: health inspections 2 of 5, staffing 4 of 5, quality measures 5 of 5.
Staffing. Driftwood Healthcare Center - Hayward reports 4.93 total nursing hours per resident per day, of which 0.89 are registered nurse hours. Over the reporting year, 30.3% of the nursing staff left. Registered nurses supervise aides, catch medication errors before they reach a resident, and notice when a person's condition is changing. Staffing is the single number that most reliably predicts whether a facility catches a problem early or lets it become a crisis.
How this home compares in the public record
CMS publishes each home's star rating and its payroll-based staffing hours, and it publishes the federal fines it has imposed. The county and California figures beside each number are the averages across those same published records.
These figures are taken from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). They are reported as published and are not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.
Homes in Alameda County with a higher CMS overall rating
CMS rates each of these homes above Driftwood Healthcare Center - Hayward on the overall star rating it publishes. The rating is one measure of a facility's record, and each page below carries that home's own inspection findings, staffing hours and citation history.
- Hayward Gardens Post Acute, Hayward: CMS overall rating 5 of 5
- Morton Bakar Center, Hayward: CMS overall rating 5 of 5
- Serenethos Care Center, LLC, Hayward: CMS overall rating 5 of 5
- St Anthony Care Center, Hayward: CMS overall rating 5 of 5
- We Care Skilled Nursing Facility, Hayward: CMS overall rating 5 of 5
These figures are taken from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). They are reported as published and are not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.
Federal inspection findings and penalties
Scope and severity A to C means no actual harm, with potential for minimal harm. Scope and severity D to F means no actual harm, with potential for more than minimal harm. Scope and severity G to I means actual harm that is not immediate jeopardy. Scope and severity J to L means immediate jeopardy to resident health or safety.
June 16, 2026, complaint inspection
2 deficiencies cited. Surveyors cited the facility for provide safe and appropriate respiratory care for a resident when needed and provide and implement an infection prevention and control program.
- F0695Provide safe and appropriate respiratory care for a resident when needed. (scope and severity E)
- F0880Provide and implement an infection prevention and control program. (scope and severity E)
May 1, 2026, complaint inspection
1 deficiency cited. Surveyors cited the facility for make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
- F0921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. (scope and severity E)
April 3, 2026, complaint inspection
1 deficiency cited. Surveyors cited the facility for keep residents' personal and medical records private and confidential.
- F0583Keep residents' personal and medical records private and confidential. (scope and severity D)
February 26, 2026, complaint inspection
1 deficiency cited. Surveyors cited the facility for provide safe and appropriate respiratory care for a resident when needed.
- F0695Provide safe and appropriate respiratory care for a resident when needed. (scope and severity D)
February 6, 2026, complaint inspection
1 deficiency cited. Surveyors cited the facility for provide safe, appropriate pain management for a resident who requires such services.
- F0697Provide safe, appropriate pain management for a resident who requires such services. (scope and severity D)
January 28, 2026, complaint inspection
1 deficiency cited. Surveyors cited the facility for protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
- F0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. (scope and severity D)
January 22, 2026, complaint inspection
1 deficiency cited. Surveyors cited the facility for protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
- F0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. (scope and severity D)
August 9, 2024, standard inspection
10 deficiencies cited. Surveyors cited the facility for ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube, provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist, and provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
- F0693Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. (scope and severity E)
- F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (scope and severity E)
- F0802Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. (scope and severity E)
- F0803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. (scope and severity E)
- F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (scope and severity E)
- F0880Provide and implement an infection prevention and control program. (scope and severity E)
- F0677Provide care and assistance to perform activities of daily living for any resident who is unable. (scope and severity D)
- F0692Provide enough food/fluids to maintain a resident's health. (scope and severity D)
- F0698Provide safe, appropriate dialysis care/services for a resident who requires such services. (scope and severity D)
- F0801Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. (scope and severity D)
April 23, 2024, complaint inspection
1 deficiency cited. Surveyors cited the facility for provide appropriate pressure ulcer care and prevent new ulcers from developing.
- F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing. (scope and severity G)
March 11, 2024, complaint inspection
3 deficiencies cited. Surveyors cited the facility for provide safe and appropriate respiratory care for a resident when needed, provide and implement an infection prevention and control program, and provide appropriate pressure ulcer care and prevent new ulcers from developing.
- F0695Provide safe and appropriate respiratory care for a resident when needed. (scope and severity E)
- F0880Provide and implement an infection prevention and control program. (scope and severity E)
- F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing. (scope and severity D)
March 7, 2024, complaint inspection
1 deficiency cited. Surveyors cited the facility for ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
- F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. (scope and severity D)
September 2, 2022, standard inspection
13 deficiencies cited. Surveyors cited the facility for procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards, provide and implement an infection prevention and control program, and assure that each resident’s assessment is updated at least once every 3 months.
- F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (scope and severity F)
- F0880Provide and implement an infection prevention and control program. (scope and severity F)
- F0638Assure that each resident’s assessment is updated at least once every 3 months. (scope and severity E)
- F0677Provide care and assistance to perform activities of daily living for any resident who is unable. (scope and severity E)
- F0759Ensure medication error rates are not 5 percent or greater. (scope and severity E)
- F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. (scope and severity E)
- F0883Develop and implement policies and procedures for flu and pneumonia vaccinations. (scope and severity E)
- F0641Ensure each resident receives an accurate assessment. (scope and severity D)
- F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (scope and severity D)
- F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing. (scope and severity D)
- F0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. (scope and severity D)
- F0695Provide safe and appropriate respiratory care for a resident when needed. (scope and severity D)
- F0867Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. (scope and severity C)
August 29, 2019, standard inspection
5 deficiencies cited. Surveyors cited the facility for honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights, encode each resident’s assessment data and transmit these data to the state within 7 days of assessment, and provide care and assistance to perform activities of daily living for any resident who is unable.
- F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. (scope and severity D)
- F0640Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. (scope and severity D)
- F0677Provide care and assistance to perform activities of daily living for any resident who is unable. (scope and severity D)
- F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. (scope and severity D)
- F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. (scope and severity D)
Penalties. Over the reported period, Driftwood Healthcare Center - Hayward received 2 federal fines totaling $8,822. Fines are imposed when a facility is cited for a serious violation or fails to correct a prior deficiency in time.
California state citations
California inspects and cites nursing homes separately from the federal government. The Department of Public Health issues three classes of citation. A class AA citation is a class A violation that the Department of Public Health determined was a direct proximate cause of a resident's death. A class A citation is a violation the Department determined presented an imminent danger of death or serious harm to residents, or a substantial probability that death or serious physical harm would result. A class B citation is a violation the Department determined had a direct or immediate relationship to residents' health, safety or security, other than a class AA or A violation.
State records show 16 citations against Driftwood Healthcare Center - Hayward between January 28, 2000 and August 17, 2017: 2 class A and 14 class B, with $57,400 in assessed penalties.
- August 17, 2017, class B, Patient Care. $2,000 penalty.
- June 25, 2015, class A, Patient Record. $12,000 penalty. Appealed.
- January 15, 2015, class B, Patient Rights. $1,000 penalty.
- November 19, 2014, class B, Abuse/Facility Not Self Reported. $1,500 penalty.
- November 15, 2012, class B, Patient Rights. $2,000 penalty. Appealed.
- August 15, 2003, class B, Patient Care. $1,000 penalty.
- August 11, 2003, class B, Patient Care. $600 penalty.
- March 13, 2002, class B, Patient Record. $650 penalty.
- March 5, 2002, class B, Patient Rights. $650 penalty.
- January 2, 2002, class B, Patient Care. $850 penalty.
- January 2, 2002, class B, Patient Care. $900 penalty.
- January 24, 2001, class B, Patient Rights. $1,000 penalty. Appealed.
and 4 earlier citations, in the CDPH record linked under Sources.
Across Alameda County's 69 certified facilities, the average is about 6.1 state citations per facility. Driftwood Healthcare Center - Hayward's 16 is above that average.
A citation marked "Appealed." is under appeal, so it is not a final determination. A citation records a determination by state surveyors. A citation does not by itself establish that any particular resident was injured or that the facility is liable to anyone.
Other nursing homes in Hayward
Families comparing options in Hayward often look at these facilities as well. Each link opens that facility's full public record:
- Eden Healthcare Center, 2 stars, 19 state citations
- Emmanuel Post Acute Care - Hayward, 3 stars, 7 state citations
- Golden Harbor Healthcare Center, 2 stars, 8 state citations
- Hayward Healthcare & Wellness Center, 2 stars, 1 state citation
- Hayward Post Acute, 4 stars, 3 state citations
See every facility in the Alameda County nursing home directory.
Other nursing homes in Alameda County
These are other nursing homes in Alameda County, listed by how close each home's ZIP code is to the ZIP code for Driftwood Healthcare Center - Hayward. The public record gives a street address but no coordinates, so distance is not measured; homes in the same ZIP code appear first. No rating or inspection figure is used to order this list.
- Bethesda Home, Hayward
- Golden Harbor Healthcare Center, Hayward
- Hayward Gardens Post Acute, Hayward
- Hayward Hills Health Care Center, Hayward
- Morton Bakar Center, Hayward
This list is drawn from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). It is ordered by location only and is not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.
What to do if you are worried about care at this facility
You will usually notice something is wrong before anyone official does, and you do not need proof before you act. If you are concerned about care at Driftwood Healthcare Center - Hayward, you can take these steps:
Write down what you see. Note dates, times, and specific concerns, and photograph anything relevant. A clear, contemporaneous record matters if an investigation follows.
File a complaint with the California Department of Public Health. CDPH licenses and inspects skilled nursing facilities and investigates complaints, and a serious complaint can trigger an on-site inspection. You can file online through CDPH's Cal Health Find system, which routes your complaint to the Alameda County licensing district office.
Contact the Long-Term Care Ombudsman. The ombudsman is a free advocate who will visit your loved one, look into your concerns, and press the facility on their behalf. Alameda County's ombudsman program can be reached at (510) 638-6878. This is often the fastest first step when the issue is care quality rather than an emergency.
For the full walkthrough, see How to report nursing home abuse in California.
Injuries that most often signal neglect
The injuries below are the ones most often at issue in California nursing home cases. Any one of them at Driftwood Healthcare Center - Hayward is a reason to ask what the facility's own records show:
- Bedsores and pressure ulcers, especially a wound that reached stage 3 or 4
- Falls and fractures in a resident who was supposed to be supervised
- Wandering and elopement from a building that was not secured
- Dehydration and malnutrition
- Sepsis and untreated infections
- Medication errors
- Wrongful death, when neglect contributed to a resident's passing
Nursing home abuse claims in Alameda County
If a loved one was harmed at Driftwood Healthcare Center - Hayward, these pages explain how Alameda County families pursue the most common nursing home claims, each with local facility data and the county long-term care ombudsman:
- Alameda County bedsore lawyer
- Alameda County nursing home neglect lawyer
- Alameda County nursing home fall lawyer
- Alameda County nursing home wrongful death lawyer
- Alameda County nursing home sepsis lawyer
- Alameda County nursing home dehydration and malnutrition lawyer
- Alameda County nursing home medication error lawyer
You can also compare every home in the Alameda County nursing home directory.
Are There Lawsuits Against Driftwood Healthcare Center - Hayward?
This page reports federal and state inspection, complaint and enforcement records for Driftwood Healthcare Center - Hayward. Those records are separate from civil lawsuits: a government citation is not a lawsuit, and a facility can be sued without ever being cited. This site does not track civil court filings. Civil cases against California skilled nursing facilities are usually filed in the Superior Court of the county where the facility is located; records for Alameda County are searchable through the Alameda County Superior Court's online case records. If your family member was injured at Driftwood Healthcare Center - Hayward, the records that matter most are usually the resident's own: nursing notes, care plans, fall-risk assessments, wound records, medication administration records, physician orders and incident reports. Talk to us about what happened.
Frequently asked questions
- Is Driftwood Healthcare Center - Hayward a good nursing home?
- CMS gives Driftwood Healthcare Center - Hayward an overall rating of 3 of 5 stars, with a health inspection rating of 2 of 5 based on in-person state surveys. California has issued 16 state citations against the facility, including 2 in the state's two most serious classes, class A and class AA. A rating is a starting point, not a verdict. Read it alongside the inspection dates and what you see for yourself.
- What should I do if my loved one was injured at Driftwood Healthcare Center - Hayward?
- Document the injury with dated photos, request the care plan and treatment records, and report your concern to the California Department of Public Health and the Alameda County Long-Term Care Ombudsman. If the injury is serious, such as a bedsore, a fall, or an untreated infection, you can also speak with a nursing home attorney about whether you have a claim.
- Has Driftwood Healthcare Center - Hayward been fined or cited for serious violations?
- Public records show 2 federal fines totaling $8,822 and 16 California state citations with $57,400 in state penalties, including 2 class A citations.
- How many state citations does Driftwood Healthcare Center - Hayward have?
- The California Department of Public Health has issued 16 citations against Driftwood Healthcare Center - Hayward in Hayward between January 28, 2000 and August 17, 2017: 2 class A and 14 class B, with $57,400 in assessed penalties.
- How do I report a problem at Driftwood Healthcare Center - Hayward?
- File a complaint with CDPH through its Cal Health Find system, or contact the Alameda County Long-Term Care Ombudsman at (510) 638-6878. In an emergency, call Adult Protective Services or 911.
If your loved one was harmed
We came to this work from the other side. We spent years defending nursing homes, which means we know how a facility builds a file to protect itself and where the gaps in that file tend to be. Under California's Elder Abuse Act (Welfare and Institutions Code sections 15600 to 15675), a family that proves, by clear and convincing evidence, that neglect was committed with recklessness, oppression, fraud or malice can recover remedies beyond an ordinary injury claim, including attorney's fees (section 15657).
If your loved one was harmed at Driftwood Healthcare Center - Hayward, talk to our Alameda County nursing home abuse lawyers. We handle cases in Hayward and across California. The consultation is free and confidential, we are available around the clock, and you owe nothing unless we recover for you.
Call (888) 999-0169. Available 24/7. Free consultation. No fee unless we win.
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Sources
- Centers for Medicare & Medicaid Services, Care Compare: Driftwood Healthcare Center - Hayward provider record, CCN 555533. Ratings, staffing, and federal deficiency data processed August 1, 2026.
- CMS Provider Data Catalog: Provider Information, Penalties, and Health Deficiencies datasets.
- California Department of Public Health, Cal Health Find: Driftwood Healthcare Center - Hayward state license record, FACID 020000133, license 20000026.
- California Department of Public Health, Health Facilities State Enforcement Actions dataset (CHHS Open Data), citations July 1, 1997 through June 30, 2024.
Disclaimer
The inspection data, ratings, citations, staffing figures, and ownership information on this page come from public sources, including the Centers for Medicare & Medicaid Services (medicare.gov) and the California Department of Public Health. This information is reported as published by those sources and may not reflect the most current findings or conditions at the facility. Deficiencies and citations listed may have been corrected or appealed since the date shown. Inclusion of Driftwood Healthcare Center - Hayward in this directory is not a statement, allegation, or suggestion that the facility has committed abuse, neglect, or any wrongdoing. This page is attorney advertising and an information resource. It is not legal advice, and using this site does not create an attorney-client relationship. Young & Wallin is not affiliated with Driftwood Healthcare Center - Hayward, and neither the facility nor any government agency endorses this page.