The Ridge Post Acute Complaints, Violations and Inspection Records
Data current as of the August 2026 CMS Care Compare release and the CDPH state enforcement dataset of August 27, 2024. State citation records cover July 1, 1997 through June 30, 2024.
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What the public record shows
If you are looking into The Ridge Post Acute in San Jose, whether a loved one lives there now or you are considering it, the public record is worth reading before you decide. Federal and state inspectors publish what they find.
Here is what the record shows for this facility, drawn from CMS Care Compare and the California Department of Public Health:
- CMS overall rating: 5 of 5 stars. The health inspection rating, the most independent of the three categories, is 4 of 5.
- California state citations: 8 on record, including 8 class B, with $11,450 in assessed penalties.
- Staffing: 3.93 nursing hours per resident per day. Registered nurse turnover not reported.
- Most recent standard and complaint inspections: 9 deficiencies cited on January 12, 2026. The most recent inspection since then was on June 9, 2026: 1 deficiency cited in the complaint inspection.
- Federal enforcement: no federal fines on record in the reported period.
- Ownership: Fletcher Cove Holdings LLC, for-profit, part of Links Healthcare Group (32 facilities nationally).
The Ridge Post Acute ratings and staffing
The Ridge Post Acute is located at 1355 Clayton Road in San Jose, Santa Clara County. It is a for-profit facility operated by Fletcher Cove Holdings LLC, part of Links Healthcare Group, with 54 certified beds and an average of 45.7 residents a day. It accepts Medicare and Medicaid.
CMS rates every certified nursing home in three separate categories, and the overall star is a blend of them:
- Health inspections, based on what state surveyors observe in person during unannounced visits. Weight this one most heavily, because it does not rely on data the facility reports about itself.
- Staffing, drawn from payroll-based records of how much nursing time each resident actually receives.
- Quality measures, built largely from data the facility submits. Read a high score here with more caution than the other two.
For The Ridge Post Acute, those scores are: health inspections 4 of 5, staffing 2 of 5, quality measures 5 of 5.
Staffing. The Ridge Post Acute reports 3.93 total nursing hours per resident per day, of which 0.27 are registered nurse hours. Over the reporting year, 48.3% of the nursing staff left. Registered nurses supervise aides, catch medication errors before they reach a resident, and notice when a person's condition is changing. Staffing is the single number that most reliably predicts whether a facility catches a problem early or lets it become a crisis.
How this home compares in the public record
CMS publishes each home's star rating and its payroll-based staffing hours, and it publishes the federal fines it has imposed. The county and California figures beside each number are the averages across those same published records.
These figures are taken from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). They are reported as published and are not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.
Federal inspection findings and penalties
Scope and severity A to C means no actual harm, with potential for minimal harm. Scope and severity D to F means no actual harm, with potential for more than minimal harm. Scope and severity G to I means actual harm that is not immediate jeopardy. Scope and severity J to L means immediate jeopardy to resident health or safety.
June 9, 2026, complaint inspection
1 deficiency cited. Surveyors cited the facility for honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
- F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. (scope and severity D)
January 12, 2026, standard and complaint inspections
9 deficiencies cited. Surveyors cited the facility for ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being, develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured, and post nurse staffing information every day.
- F0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. (scope and severity F)
- F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (scope and severity E)
- F0732Post nurse staffing information every day. (scope and severity E)
- F0628Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. (scope and severity D)
- F0638Assure that each resident’s assessment is updated at least once every 3 months. (scope and severity D)
- F0644Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. (scope and severity D)
- F0658Ensure services provided by the nursing facility meet professional standards of quality. (scope and severity D)
- F0880Provide and implement an infection prevention and control program. (scope and severity D)
- F0912Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. (scope and severity B)
October 25, 2024, standard inspection
8 deficiencies cited. Surveyors cited the facility for provide and implement an infection prevention and control program, make sure there is a pest control program to prevent/deal with mice, insects, or other pests, and ensure medication error rates are not 5 percent or greater.
- F0880Provide and implement an infection prevention and control program. (scope and severity F)
- F0925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. (scope and severity F)
- F0759Ensure medication error rates are not 5 percent or greater. (scope and severity E)
- F0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. (scope and severity E)
- F0658Ensure services provided by the nursing facility meet professional standards of quality. (scope and severity D)
- F0676Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. (scope and severity D)
- F0908Keep all essential equipment working safely. (scope and severity D)
- F0912Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. (scope and severity B)
May 22, 2024, complaint inspection
3 deficiencies cited. Surveyors cited the facility for provide appropriate treatment and care according to orders, resident’s preferences and goals, provide medically-related social services to help each resident achieve the highest possible quality of life, and respond appropriately to all alleged violations.
- F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals. (scope and severity E)
- F0745Provide medically-related social services to help each resident achieve the highest possible quality of life. (scope and severity E)
- F0610Respond appropriately to all alleged violations. (scope and severity D)
April 21, 2023, standard inspection
20 deficiencies cited. Surveyors cited the facility for honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights, provide activities to meet all resident's needs, and provide appropriate treatment and care according to orders, resident’s preferences and goals.
- F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. (scope and severity E)
- F0679Provide activities to meet all resident's needs. (scope and severity E)
- F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals. (scope and severity E)
- F0801Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. (scope and severity E)
- F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (scope and severity E)
- F0880Provide and implement an infection prevention and control program. (scope and severity E)
- F0582Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. (scope and severity D)
- F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (scope and severity D)
- F0687Provide appropriate foot care. (scope and severity D)
- F0688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. (scope and severity D)
- F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (scope and severity D)
- F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (scope and severity D)
- F0757Ensure each resident’s drug regimen must be free from unnecessary drugs. (scope and severity D)
- F0759Ensure medication error rates are not 5 percent or greater. (scope and severity D)
- F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. (scope and severity D)
- F0803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. (scope and severity D)
- F0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. (scope and severity D)
- F0883Develop and implement policies and procedures for flu and pneumonia vaccinations. (scope and severity D)
- F0888Ensure staff are vaccinated for COVID-19 (scope and severity D)
- F0912Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. (scope and severity B)
Penalties. CMS records show no federal fines for The Ridge Post Acute in the reported period.
California state citations
California inspects and cites nursing homes separately from the federal government. The Department of Public Health issues three classes of citation. A class AA citation is a class A violation that the Department of Public Health determined was a direct proximate cause of a resident's death. A class A citation is a violation the Department determined presented an imminent danger of death or serious harm to residents, or a substantial probability that death or serious physical harm would result. A class B citation is a violation the Department determined had a direct or immediate relationship to residents' health, safety or security, other than a class AA or A violation.
State records show 8 citations against The Ridge Post Acute between January 15, 2003 and June 13, 2024: 8 class B, with $11,450 in assessed penalties.
- June 13, 2024, class B, Abuse/Facility Not Self Reported. $3,000 penalty.
- May 28, 2019, class B, Problem Transfer. $2,000 penalty.
- January 18, 2019, class B, Patient Care. $2,000 penalty.
- January 18, 2019, class B, Patient Care. $2,000 penalty.
- June 16, 2010, class B, Patient Care. $550 penalty.
- March 24, 2006, class B, Patient Care. $500 penalty. Appealed.
- July 13, 2004, class B, Administration. $800 penalty.
- January 15, 2003, class B, Patient Rights. $600 penalty.
Across Santa Clara County's 50 certified facilities, the average is about 12.5 state citations per facility. The Ridge Post Acute's 8 is below that average.
A citation marked "Appealed." is under appeal, so it is not a final determination. A citation records a determination by state surveyors. A citation does not by itself establish that any particular resident was injured or that the facility is liable to anyone.
Other nursing homes in San Jose
Families comparing options in San Jose often look at these facilities as well. Each link opens that facility's full public record:
- Westwood Post Acute, 2 stars, 46 state citations
- Skyline Healthcare Center - San Jose, 1 star, 31 state citations
- Canyon Springs Post-Acute, 4 stars, 20 state citations
- A Grace Sub Acute & Skilled Care, 4 stars, 22 state citations
- Mission De La Casa, 2 stars, 33 state citations
See every facility in the Santa Clara County nursing home directory.
Other nursing homes in Santa Clara County
These are other nursing homes in Santa Clara County, listed by how close each home's ZIP code is to the ZIP code for The Ridge Post Acute. The public record gives a street address but no coordinates, so distance is not measured; homes in the same ZIP code appear first. No rating or inspection figure is used to order this list.
- Inspire Behavioral Health, San Jose
- A Grace Sub Acute & Skilled Care, San Jose
- Empress Care Center, LLC, San Jose
- O'connor Hospital D/P SNF, San Jose
- Skyline Healthcare Center - San Jose, San Jose
This list is drawn from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). It is ordered by location only and is not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.
What to do if you are worried about care at this facility
You will usually notice something is wrong before anyone official does, and you do not need proof before you act. If you are concerned about care at The Ridge Post Acute, you can take these steps:
Write down what you see. Note dates, times, and specific concerns, and photograph anything relevant. A clear, contemporaneous record matters if an investigation follows.
File a complaint with the California Department of Public Health. CDPH licenses and inspects skilled nursing facilities and investigates complaints, and a serious complaint can trigger an on-site inspection. You can file online through CDPH's Cal Health Find system, which routes your complaint to the Santa Clara County licensing district office.
Contact the Long-Term Care Ombudsman. The ombudsman is a free advocate who will visit your loved one, look into your concerns, and press the facility on their behalf. Santa Clara County's ombudsman program can be reached at (408) 944-0567. This is often the fastest first step when the issue is care quality rather than an emergency.
For the full walkthrough, see How to report nursing home abuse in California.
Injuries that most often signal neglect
The injuries below are the ones most often at issue in California nursing home cases. Any one of them at The Ridge Post Acute is a reason to ask what the facility's own records show:
- Bedsores and pressure ulcers, especially a wound that reached stage 3 or 4
- Falls and fractures in a resident who was supposed to be supervised
- Wandering and elopement from a building that was not secured
- Dehydration and malnutrition
- Sepsis and untreated infections
- Medication errors
- Wrongful death, when neglect contributed to a resident's passing
Nursing home abuse claims in Santa Clara County
If a loved one was harmed at The Ridge Post Acute, these pages explain how Santa Clara County families pursue the most common nursing home claims, each with local facility data and the county long-term care ombudsman:
- Santa Clara County bedsore lawyer
- Santa Clara County nursing home neglect lawyer
- Santa Clara County nursing home fall lawyer
- Santa Clara County nursing home wrongful death lawyer
- Santa Clara County nursing home sepsis lawyer
- Santa Clara County nursing home dehydration and malnutrition lawyer
- Santa Clara County nursing home medication error lawyer
You can also compare every home in the Santa Clara County nursing home directory.
Are There Lawsuits Against The Ridge Post Acute?
This page reports federal and state inspection, complaint and enforcement records for The Ridge Post Acute. Those records are separate from civil lawsuits: a government citation is not a lawsuit, and a facility can be sued without ever being cited. This site does not track civil court filings. Civil cases against California skilled nursing facilities are usually filed in the Superior Court of the county where the facility is located; records for Santa Clara County are searchable through the Santa Clara County Superior Court's online case records. If your family member was injured at The Ridge Post Acute, the records that matter most are usually the resident's own: nursing notes, care plans, fall-risk assessments, wound records, medication administration records, physician orders and incident reports. Talk to us about what happened.
Frequently asked questions
- Is The Ridge Post Acute a good nursing home?
- CMS gives The Ridge Post Acute an overall rating of 5 of 5 stars, with a health inspection rating of 4 of 5 based on in-person state surveys. California has issued 8 state citations against the facility. A rating is a starting point, not a verdict. Read it alongside the inspection dates and what you see for yourself.
- What should I do if my loved one was injured at The Ridge Post Acute?
- Document the injury with dated photos, request the care plan and treatment records, and report your concern to the California Department of Public Health and the Santa Clara County Long-Term Care Ombudsman. If the injury is serious, such as a bedsore, a fall, or an untreated infection, you can also speak with a nursing home attorney about whether you have a claim.
- Has The Ridge Post Acute been fined or cited for serious violations?
- Public records show 8 California state citations with $11,450 in state penalties.
- How many state citations does The Ridge Post Acute have?
- The California Department of Public Health has issued 8 citations against The Ridge Post Acute in San Jose between January 15, 2003 and June 13, 2024: 8 class B, with $11,450 in assessed penalties.
- How do I report a problem at The Ridge Post Acute?
- File a complaint with CDPH through its Cal Health Find system, or contact the Santa Clara County Long-Term Care Ombudsman at (408) 944-0567. In an emergency, call Adult Protective Services or 911.
If your loved one was harmed
We came to this work from the other side. We spent years defending nursing homes, which means we know how a facility builds a file to protect itself and where the gaps in that file tend to be. Under California's Elder Abuse Act (Welfare and Institutions Code sections 15600 to 15675), a family that proves, by clear and convincing evidence, that neglect was committed with recklessness, oppression, fraud or malice can recover remedies beyond an ordinary injury claim, including attorney's fees (section 15657).
If your loved one was harmed at The Ridge Post Acute, talk to our Santa Clara County nursing home abuse lawyers. We handle cases in San Jose and across California. The consultation is free and confidential, we are available around the clock, and you owe nothing unless we recover for you.
Call (888) 999-0169. Available 24/7. Free consultation. No fee unless we win.
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Sources
- Centers for Medicare & Medicaid Services, Care Compare: The Ridge Post Acute provider record, CCN 555799. Ratings, staffing, and federal deficiency data processed August 1, 2026.
- CMS Provider Data Catalog: Provider Information, Penalties, and Health Deficiencies datasets.
- California Department of Public Health, Cal Health Find: The Ridge Post Acute state license record, FACID 070000076, license 70000068.
- California Department of Public Health, Health Facilities State Enforcement Actions dataset (CHHS Open Data), citations July 1, 1997 through June 30, 2024.
Disclaimer
The inspection data, ratings, citations, staffing figures, and ownership information on this page come from public sources, including the Centers for Medicare & Medicaid Services (medicare.gov) and the California Department of Public Health. This information is reported as published by those sources and may not reflect the most current findings or conditions at the facility. Deficiencies and citations listed may have been corrected or appealed since the date shown. Inclusion of The Ridge Post Acute in this directory is not a statement, allegation, or suggestion that the facility has committed abuse, neglect, or any wrongdoing. This page is attorney advertising and an information resource. It is not legal advice, and using this site does not create an attorney-client relationship. Young & Wallin is not affiliated with The Ridge Post Acute, and neither the facility nor any government agency endorses this page.