The Redwoods, a Community of Seniors Complaints, Violations and Inspection Records
Data current as of the August 2026 CMS Care Compare release and the CDPH state enforcement dataset of August 27, 2024. State citation records cover July 1, 1997 through June 30, 2024.
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What the public record shows
If you are looking into The Redwoods, a Community of Seniors in Mill Valley, whether a loved one lives there now or you are considering it, the public record is worth reading before you decide. It includes 7 citations in the state's two most serious classes, class A and class AA.
Here is what the record shows for this facility, drawn from CMS Care Compare and the California Department of Public Health:
- CMS overall rating: 2 of 5 stars. The health inspection rating, the most independent of the three categories, is 2 of 5.
- California state citations: 13 on record, including 7 class A and 6 class B, with $127,100 in assessed penalties.
- Staffing: 4.65 nursing hours per resident per day; registered nurse turnover 55.6%.
- Most recent standard inspection: 11 deficiencies cited on May 22, 2026.
- Federal enforcement: 2 federal fines totaling $103,054 in the reported period.
- Ownership: The Redwoods, a Community of Seniors, non-profit.
The Redwoods, a Community of Seniors ratings and staffing
The Redwoods, a Community of Seniors is located at 40 Camino Alto in Mill Valley, Marin County. It is a non-profit facility operated by The Redwoods, a Community of Seniors, with 58 certified beds and an average of 43.4 residents a day. It accepts Medicare and Medicaid.
CMS rates every certified nursing home in three separate categories, and the overall star is a blend of them:
- Health inspections, based on what state surveyors observe in person during unannounced visits. Weight this one most heavily, because it does not rely on data the facility reports about itself.
- Staffing, drawn from payroll-based records of how much nursing time each resident actually receives.
- Quality measures, built largely from data the facility submits. Read a high score here with more caution than the other two.
For The Redwoods, a Community of Seniors, those scores are: health inspections 2 of 5, staffing 4 of 5, quality measures 4 of 5.
Staffing. The Redwoods, a Community of Seniors reports 4.65 total nursing hours per resident per day, of which 0.53 are registered nurse hours. Over the reporting year, 40.4% of the nursing staff left. Registered nurses supervise aides, catch medication errors before they reach a resident, and notice when a person's condition is changing. Staffing is the single number that most reliably predicts whether a facility catches a problem early or lets it become a crisis.
How this home compares in the public record
CMS publishes each home's star rating and its payroll-based staffing hours, and it publishes the federal fines it has imposed. The county and California figures beside each number are the averages across those same published records.
These figures are taken from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). They are reported as published and are not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.
Homes in Marin County with a higher CMS overall rating
CMS rates each of these homes above The Redwoods, a Community of Seniors on the overall star rating it publishes. The rating is one measure of a facility's record, and each page below carries that home's own inspection findings, staffing hours and citation history.
- The Tamalpais, Greenbrae: CMS overall rating 5 of 5
- Pine Ridge Care Center, San Rafael: CMS overall rating 5 of 5
- Villa Marin, San Rafael: CMS overall rating 5 of 5
- South Marin Health & Wellness Center, Greenbrae: CMS overall rating 4 of 5
- Professional Post Acute Center, San Rafael: CMS overall rating 3 of 5
These figures are taken from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). They are reported as published and are not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.
Federal inspection findings and penalties
Scope and severity A to C means no actual harm, with potential for minimal harm. Scope and severity D to F means no actual harm, with potential for more than minimal harm. Scope and severity G to I means actual harm that is not immediate jeopardy. Scope and severity J to L means immediate jeopardy to resident health or safety.
May 22, 2026, standard inspection
11 deficiencies cited. Surveyors cited the facility for procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards, provide and implement an infection prevention and control program, and make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
- F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (scope and severity F)
- F0880Provide and implement an infection prevention and control program. (scope and severity F)
- F0925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. (scope and severity F)
- F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. (scope and severity E)
- F0605Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. (scope and severity D)
- F0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. (scope and severity D)
- F0677Provide care and assistance to perform activities of daily living for any resident who is unable. (scope and severity D)
- F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals. (scope and severity D)
- F0699Provide care or services that was trauma informed and/or culturally competent. (scope and severity D)
- F0759Ensure medication error rates are not 5 percent or greater. (scope and severity D)
- F0760Ensure that residents are free from significant medication errors. (scope and severity D)
August 19, 2025, complaint inspection
1 deficiency cited. Surveyors cited the facility for ensure services provided by the nursing facility meet professional standards of quality.
- F0658Ensure services provided by the nursing facility meet professional standards of quality. (scope and severity D)
July 29, 2025, complaint inspection
2 deficiencies cited. Surveyors cited the facility for ensure each resident receives an accurate assessment and provide and implement an infection prevention and control program.
- F0641Ensure each resident receives an accurate assessment. (scope and severity D)
- F0880Provide and implement an infection prevention and control program. (scope and severity D)
April 23, 2025, complaint inspection
1 deficiency cited. Surveyors cited the facility for provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
- F0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. (scope and severity D)
July 12, 2024, standard and complaint inspections
12 deficiencies cited. Surveyors cited the facility for ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents, ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being, and post nurse staffing information every day.
- F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (scope and severity G)
- F0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. (scope and severity E)
- F0732Post nurse staffing information every day. (scope and severity E)
- F0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. (scope and severity E)
- F0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. (scope and severity E)
- F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. (scope and severity E)
- F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. (scope and severity E)
- F0865Have a plan that describes the process for conducting QAPI and QAA activities. (scope and severity E)
- F0880Provide and implement an infection prevention and control program. (scope and severity E)
- F0947Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. (scope and severity E)
- F0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. (scope and severity D)
- F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (scope and severity D)
September 27, 2023, complaint inspection
2 deficiencies cited. Surveyors cited the facility for ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents and timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
- F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (scope and severity G)
- F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. (scope and severity D)
February 18, 2022, standard inspection
13 deficiencies cited. Surveyors cited the facility for provide appropriate pressure ulcer care and prevent new ulcers from developing, ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents, and honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
- F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing. (scope and severity G)
- F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (scope and severity G)
- F0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. (scope and severity F)
- F0655Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted (scope and severity F)
- F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (scope and severity F)
- F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (scope and severity F)
- F0867Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. (scope and severity F)
- F0759Ensure medication error rates are not 5 percent or greater. (scope and severity E)
- F0881Implement a program that monitors antibiotic use. (scope and severity E)
- F0883Develop and implement policies and procedures for flu and pneumonia vaccinations. (scope and severity E)
- F0685Assist a resident in gaining access to vision and hearing services. (scope and severity D)
- F0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. (scope and severity D)
- F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. (scope and severity D)
Penalties. Over the reported period, The Redwoods, a Community of Seniors received 2 federal fines totaling $103,054 and 1 payment denial. Fines are imposed when a facility is cited for a serious violation or fails to correct a prior deficiency in time.
California state citations
California inspects and cites nursing homes separately from the federal government. The Department of Public Health issues three classes of citation. A class AA citation is a class A violation that the Department of Public Health determined was a direct proximate cause of a resident's death. A class A citation is a violation the Department determined presented an imminent danger of death or serious harm to residents, or a substantial probability that death or serious physical harm would result. A class B citation is a violation the Department determined had a direct or immediate relationship to residents' health, safety or security, other than a class AA or A violation.
State records show 13 citations against The Redwoods, a Community of Seniors between August 16, 2001 and September 10, 2021: 7 class A and 6 class B, with $127,100 in assessed penalties.
- September 10, 2021, class B, Patient Care. $2,000 penalty.
- March 16, 2017, class B, Administration. $2,000 penalty.
- February 6, 2017, class A, Patient Care. $21,100 penalty.
- August 27, 2015, class A, Patient Care. $20,000 penalty.
- August 27, 2015, class B, Patient Care. $2,000 penalty.
- November 20, 2012, class B, Patient Rights. $1,000 penalty.
- April 9, 2010, class A, Patient Care. $10,000 penalty.
- October 7, 2009, class B, Patient Care. $1,000 penalty.
- December 1, 2006, class A, Patient Care. $14,000 penalty.
- August 16, 2006, class A, Patient Rights. $18,000 penalty. Appealed.
- June 28, 2006, class A, Patient Rights. $18,000 penalty. Appealed.
- June 28, 2006, class A, Patient Care. $16,000 penalty. Appealed.
and 1 earlier citation, in the CDPH record linked under Sources.
Across Marin County's 11 certified facilities, the average is about 19.5 state citations per facility. The Redwoods, a Community of Seniors's 13 is below that average.
A citation marked "Appealed." is under appeal, so it is not a final determination. A citation records a determination by state surveyors. A citation does not by itself establish that any particular resident was injured or that the facility is liable to anyone.
Other nursing homes in Mill Valley
Families comparing options in Mill Valley often look at these facilities as well. Each link opens that facility's full public record:
- Novato Healthcare Center, 1 star, 58 state citations (in Marin County)
- South Marin Health & Wellness Center, 4 stars, 15 state citations (in Marin County)
- The Tamalpais, 5 stars, 4 state citations (in Marin County)
- Marin Post Acute, 2 stars, 4 state citations (in Marin County)
See every facility in the Marin County nursing home directory.
Other nursing homes in Marin County
These are other nursing homes in Marin County, listed by how close each home's ZIP code is to the ZIP code for The Redwoods, a Community of Seniors. The public record gives a street address but no coordinates, so distance is not measured; homes in the same ZIP code appear first. No rating or inspection figure is used to order this list.
- Novato Healthcare Center, Novato
- South Marin Health & Wellness Center, Greenbrae
- The Tamalpais, Greenbrae
- Marin Post Acute, San Rafael
- Northgate Postacute Care, San Rafael
This list is drawn from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). It is ordered by location only and is not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.
What to do if you are worried about care at this facility
You will usually notice something is wrong before anyone official does, and you do not need proof before you act. If you are concerned about care at The Redwoods, a Community of Seniors, you can take these steps:
Write down what you see. Note dates, times, and specific concerns, and photograph anything relevant. A clear, contemporaneous record matters if an investigation follows.
File a complaint with the California Department of Public Health. CDPH licenses and inspects skilled nursing facilities and investigates complaints, and a serious complaint can trigger an on-site inspection. You can file online through CDPH's Cal Health Find system, which routes your complaint to the Marin County licensing district office.
Contact the Long-Term Care Ombudsman. The ombudsman is a free advocate who will visit your loved one, look into your concerns, and press the facility on their behalf. Marin County's ombudsman program can be reached at (415) 473-7446. This is often the fastest first step when the issue is care quality rather than an emergency.
For the full walkthrough, see How to report nursing home abuse in California.
Injuries that most often signal neglect
The injuries below are the ones most often at issue in California nursing home cases. Any one of them at The Redwoods, a Community of Seniors is a reason to ask what the facility's own records show:
- Bedsores and pressure ulcers, especially a wound that reached stage 3 or 4
- Falls and fractures in a resident who was supposed to be supervised
- Wandering and elopement from a building that was not secured
- Dehydration and malnutrition
- Sepsis and untreated infections
- Medication errors
- Wrongful death, when neglect contributed to a resident's passing
Nursing home abuse claims in Marin County
If a loved one was harmed at The Redwoods, a Community of Seniors, these pages explain how Marin County families pursue the most common nursing home claims, each with local facility data and the county long-term care ombudsman:
- Marin County bedsore lawyer
- Marin County nursing home neglect lawyer
- Marin County nursing home fall lawyer
- Marin County nursing home wrongful death lawyer
You can also compare every home in the Marin County nursing home directory.
Are There Lawsuits Against The Redwoods, a Community of Seniors?
This page reports federal and state inspection, complaint and enforcement records for The Redwoods, a Community of Seniors. Those records are separate from civil lawsuits: a government citation is not a lawsuit, and a facility can be sued without ever being cited. This site does not track civil court filings. Civil cases against California skilled nursing facilities are usually filed in the Superior Court of the county where the facility is located; records for Marin County are searchable through the Marin County Superior Court's online case records. If your family member was injured at The Redwoods, a Community of Seniors, the records that matter most are usually the resident's own: nursing notes, care plans, fall-risk assessments, wound records, medication administration records, physician orders and incident reports. Talk to us about what happened.
Frequently asked questions
- Is The Redwoods, a Community of Seniors a good nursing home?
- CMS gives The Redwoods, a Community of Seniors an overall rating of 2 of 5 stars, with a health inspection rating of 2 of 5 based on in-person state surveys. California has issued 13 state citations against the facility, including 7 in the state's two most serious classes, class A and class AA. A rating is a starting point, not a verdict. Read it alongside the inspection dates and what you see for yourself.
- What should I do if my loved one was injured at The Redwoods, a Community of Seniors?
- Document the injury with dated photos, request the care plan and treatment records, and report your concern to the California Department of Public Health and the Marin County Long-Term Care Ombudsman. If the injury is serious, such as a bedsore, a fall, or an untreated infection, you can also speak with a nursing home attorney about whether you have a claim.
- Has The Redwoods, a Community of Seniors been fined or cited for serious violations?
- Public records show 2 federal fines totaling $103,054 and 13 California state citations with $127,100 in state penalties, including 7 class A citations.
- How many state citations does The Redwoods, a Community of Seniors have?
- The California Department of Public Health has issued 13 citations against The Redwoods, a Community of Seniors in Mill Valley between August 16, 2001 and September 10, 2021: 7 class A and 6 class B, with $127,100 in assessed penalties.
- How do I report a problem at The Redwoods, a Community of Seniors?
- File a complaint with CDPH through its Cal Health Find system, or contact the Marin County Long-Term Care Ombudsman at (415) 473-7446. In an emergency, call Adult Protective Services or 911.
If your loved one was harmed
We came to this work from the other side. We spent years defending nursing homes, which means we know how a facility builds a file to protect itself and where the gaps in that file tend to be. Under California's Elder Abuse Act (Welfare and Institutions Code sections 15600 to 15675), a family that proves, by clear and convincing evidence, that neglect was committed with recklessness, oppression, fraud or malice can recover remedies beyond an ordinary injury claim, including attorney's fees (section 15657).
If your loved one was harmed at The Redwoods, a Community of Seniors, talk to our Marin County nursing home abuse lawyers. We handle cases in Mill Valley and across California. The consultation is free and confidential, we are available around the clock, and you owe nothing unless we recover for you.
Call (888) 999-0169. Available 24/7. Free consultation. No fee unless we win.
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Sources
- Centers for Medicare & Medicaid Services, Care Compare: The Redwoods, a Community of Seniors provider record, CCN 555826. Ratings, staffing, and federal deficiency data processed August 1, 2026.
- CMS Provider Data Catalog: Provider Information, Penalties, and Health Deficiencies datasets.
- California Department of Public Health, Cal Health Find: The Redwoods, a Community of Seniors state license record, FACID 010001007, license 10000390.
- California Department of Public Health, Health Facilities State Enforcement Actions dataset (CHHS Open Data), citations July 1, 1997 through June 30, 2024.
Disclaimer
The inspection data, ratings, citations, staffing figures, and ownership information on this page come from public sources, including the Centers for Medicare & Medicaid Services (medicare.gov) and the California Department of Public Health. This information is reported as published by those sources and may not reflect the most current findings or conditions at the facility. Deficiencies and citations listed may have been corrected or appealed since the date shown. Inclusion of The Redwoods, a Community of Seniors in this directory is not a statement, allegation, or suggestion that the facility has committed abuse, neglect, or any wrongdoing. This page is attorney advertising and an information resource. It is not legal advice, and using this site does not create an attorney-client relationship. Young & Wallin is not affiliated with The Redwoods, a Community of Seniors, and neither the facility nor any government agency endorses this page.