Northgate Postacute Care Complaints, Violations and Inspection Records

June 18, 2026, complaint inspection

1 deficiency cited. Surveyors cited the facility for provide appropriate care for a resident to maintain and/or improve range of motion (rom), limited rom and/or mobility, unless a decline is for a medical reason.

• F0688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. (scope and severity E)

June 11, 2026, complaint inspection

1 deficiency cited. Surveyors cited the facility for ensure services provided by the nursing facility meet professional standards of quality.

• F0658Ensure services provided by the nursing facility meet professional standards of quality. (scope and severity D)

January 7, 2026, complaint inspection

2 deficiencies cited. Surveyors cited the facility for protect each resident from the wrongful use of the resident's belongings or money and develop and implement policies and procedures to prevent abuse, neglect, and theft.

• F0602Protect each resident from the wrongful use of the resident's belongings or money. (scope and severity G)
• F0607Develop and implement policies and procedures to prevent abuse, neglect, and theft. (scope and severity D)

August 21, 2025, standard inspection

14 deficiencies cited. Surveyors cited the facility for have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis, ensure medication error rates are not 5 percent or greater, and procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

• F0727Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. (scope and severity F)
• F0759Ensure medication error rates are not 5 percent or greater. (scope and severity E)
• F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (scope and severity E)
• F0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. (scope and severity D)
• F0658Ensure services provided by the nursing facility meet professional standards of quality. (scope and severity D)
• F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals. (scope and severity D)
• F0730Observe each nurse aide's job performance and give regular training. (scope and severity D)
• F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (scope and severity D)
• F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. (scope and severity D)
• F0814Dispose of garbage and refuse properly. (scope and severity D)
• F0849Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. (scope and severity D)
• F0880Provide and implement an infection prevention and control program. (scope and severity D)
• F0908Keep all essential equipment working safely. (scope and severity D)
• F0924Put firmly secured handrails on each side of hallways. (scope and severity D)

March 28, 2025, complaint inspection

2 deficiencies cited. Surveyors cited the facility for give residents a notice of rights, rules, services and charges and not require residents to give up medicare or medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.

• F0572Give residents a notice of rights, rules, services and charges. (scope and severity D)
• F0620Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide. (scope and severity D)

March 6, 2025, complaint inspection

1 deficiency cited. Surveyors cited the facility for respond appropriately to all alleged violations.

• F0610Respond appropriately to all alleged violations. (scope and severity D)

March 3, 2025, complaint inspection

1 deficiency cited. Surveyors cited the facility for ensure that the resident and his/her doctor meet face-to-face at all required visits.

• F0712Ensure that the resident and his/her doctor meet face-to-face at all required visits. (scope and severity D)

January 9, 2025, complaint inspection

1 deficiency cited. Surveyors cited the facility for have the quality assessment and assurance group have the required members and meet at least quarterly.

• F0868Have the Quality Assessment and Assurance group have the required members and meet at least quarterly (scope and severity E)

December 3, 2024, complaint inspection

1 deficiency cited. Surveyors cited the facility for make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

• F0925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. (scope and severity F)

June 19, 2024, complaint inspection

2 deficiencies cited. Surveyors cited the facility for develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals and ensure that the resident and his/her doctor meet face-to-face at all required visits.

• F0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. (scope and severity D)
• F0712Ensure that the resident and his/her doctor meet face-to-face at all required visits. (scope and severity D)

December 14, 2023, complaint inspection

2 deficiencies cited. Surveyors cited the facility for provide appropriate treatment and care according to orders, resident’s preferences and goals and ensure that the resident and his/her doctor meet face-to-face at all required visits.

• F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals. (scope and severity D)
• F0712Ensure that the resident and his/her doctor meet face-to-face at all required visits. (scope and severity D)

September 29, 2023, complaint inspection

8 deficiencies cited. Surveyors cited the facility for plan the resident's discharge to meet the resident's goals and needs, provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights, and provide appropriate care for a resident to maintain and/or improve range of motion (rom), limited rom and/or mobility, unless a decline is for a medical reason.

• F0660Plan the resident's discharge to meet the resident's goals and needs. (scope and severity H)
• F0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. (scope and severity E)
• F0688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. (scope and severity E)
• F0725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. (scope and severity E)
• F0745Provide medically-related social services to help each resident achieve the highest possible quality of life. (scope and severity E)
• F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. (scope and severity D)
• F0557Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. (scope and severity D)
• F0622Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. (scope and severity D)

September 24, 2021, standard inspection

12 deficiencies cited. Surveyors cited the facility for provide and implement an infection prevention and control program, keep all essential equipment working safely, and not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

• F0880Provide and implement an infection prevention and control program. (scope and severity F)
• F0908Keep all essential equipment working safely. (scope and severity F)
• F0622Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. (scope and severity E)
• F0725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. (scope and severity E)

• F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (scope and severity E)
• F0886Perform COVID19 testing on residents and staff. (scope and severity E)
• F0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. (scope and severity D)
• F0636Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. (scope and severity D)
• F0676Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. (scope and severity D)
• F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (scope and severity D)
• F0759Ensure medication error rates are not 5 percent or greater. (scope and severity D)
• F0807Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration. (scope and severity D)

February 3, 2020, standard inspection

17 deficiencies cited. Surveyors cited the facility for protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody, honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights, and provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

• F0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. (scope and severity G)
• F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. (scope and severity E)
• F0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. (scope and severity E)
• F0697Provide safe, appropriate pain management for a resident who requires such services. (scope and severity E)
• F0803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. (scope and severity E)
• F0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. (scope and severity E)
• F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (scope and severity E)
• F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. (scope and severity E)
• F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. (scope and severity D)
• F0622Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. (scope and severity D)
• F0655Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted (scope and severity D)
• F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (scope and severity D)

• F0658Ensure services provided by the nursing facility meet professional standards of quality. (scope and severity D)
• F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. (scope and severity D)
• F0802Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. (scope and severity D)
• F0814Dispose of garbage and refuse properly. (scope and severity D)
• F0880Provide and implement an infection prevention and control program. (scope and severity D)