Healdsburg Hospital D/P SNF Complaints, Violations and Inspection Records

What the public record shows

If you are looking into Healdsburg Hospital D/P SNF in Healdsburg, whether a loved one lives there now or you are considering it, the public record is worth reading before you decide. It includes 1 citation in the state's two most serious classes, class A and class AA.

Here is what the record shows for this facility, drawn from CMS Care Compare and the California Department of Public Health:

• CMS overall rating: 4 of 5 stars. The health inspection rating, the most independent of the three categories, is 5 of 5.
• California state citations: 2 on record, including 1 class AA and 1 class B, with $51,000 in assessed penalties.
• Staffing: 10.57 nursing hours per resident per day. Registered nurse turnover not reported.
• Most recent standard inspection: 3 deficiencies cited on August 16, 2024.
• Federal enforcement: 6 federal fines totaling $45,872 in the reported period.
• Ownership: Norcal Healthconnect LLC, non-profit, part of Providence Health & Services (8 facilities nationally).

Healdsburg Hospital D/P SNF ratings and staffing

Healdsburg Hospital D/P SNF is located at 1375 University Avenue in Healdsburg, Sonoma County. It is a non-profit facility operated by Norcal Healthconnect LLC, part of Providence Health & Services, with 17 certified beds and an average of 15.3 residents a day. It accepts Medicare and Medicaid.

CMS rates every certified nursing home in three separate categories, and the overall star is a blend of them:

• Health inspections, based on what state surveyors observe in person during unannounced visits. Weight this one most heavily, because it does not rely on data the facility reports about itself.
• Staffing, drawn from payroll-based records of how much nursing time each resident actually receives.
• Quality measures, built largely from data the facility submits. Read a high score here with more caution than the other two.

For Healdsburg Hospital D/P SNF, those scores are: health inspections 5 of 5, staffing 1 of 5, quality measures 3 of 5.

Staffing. Healdsburg Hospital D/P SNF reports 10.57 total nursing hours per resident per day, of which 4.43 are registered nurse hours. Registered nurses supervise aides, catch medication errors before they reach a resident, and notice when a person's condition is changing. Staffing is the single number that most reliably predicts whether a facility catches a problem early or lets it become a crisis.

Federal inspection findings and penalties

Scope and severity A to C means no actual harm, with potential for minimal harm. Scope and severity D to F means no actual harm, with potential for more than minimal harm. Scope and severity G to I means actual harm that is not immediate jeopardy. Scope and severity J to L means immediate jeopardy to resident health or safety.

Penalties. Over the reported period, Healdsburg Hospital D/P SNF received 6 federal fines totaling $45,872. Fines are imposed when a facility is cited for a serious violation or fails to correct a prior deficiency in time.

California state citations

California inspects and cites nursing homes separately from the federal government. The Department of Public Health issues three classes of citation. A class AA citation is a class A violation that the Department of Public Health determined was a direct proximate cause of a resident's death. A class A citation is a violation the Department determined presented an imminent danger of death or serious harm to residents, or a substantial probability that death or serious physical harm would result. A class B citation is a violation the Department determined had a direct or immediate relationship to residents' health, safety or security, other than a class AA or A violation.

State records show 2 citations against Healdsburg Hospital D/P SNF between September 12, 2002 and January 24, 2014: 1 class AA and 1 class B, with $51,000 in assessed penalties. 1 of these actions were connected to a resident's death.

• January 24, 2014, class AA, Patient Care. $50,000 penalty. Death-related.
• September 12, 2002, class B, Staffing. $1,000 penalty.

Across Sonoma County's 18 certified facilities, the average is about 16.8 state citations per facility. Healdsburg Hospital D/P SNF's 2 is below that average.

A citation records a determination by state surveyors. A citation does not by itself establish that any particular resident was injured or that the facility is liable to anyone.

Other nursing homes in Healdsburg

Families comparing options in Healdsburg often look at these facilities as well. Each link opens that facility's full public record:

• Cloverdale Healthcare Center, 5 stars, 16 state citations (in Sonoma County)
• Apple Valley Post-Acute Rehab, 5 stars, 32 state citations (in Sonoma County)
• Broadway Villa Post Acute, 5 stars, 25 state citations (in Sonoma County)
• Sonoma Post Acute, 4 stars, 22 state citations (in Sonoma County)

See every facility in the Sonoma County nursing home directory.

What to do if you are worried about care at this facility

You will usually notice something is wrong before anyone official does, and you do not need proof before you act. If you are concerned about care at Healdsburg Hospital D/P SNF, you can take these steps:

Write down what you see. Note dates, times, and specific concerns, and photograph anything relevant. A clear, contemporaneous record matters if an investigation follows.

File a complaint with the California Department of Public Health. CDPH licenses and inspects skilled nursing facilities and investigates complaints, and a serious complaint can trigger an on-site inspection. You can file online through CDPH's Cal Health Find system, which routes your complaint to the Sonoma County licensing district office.

Contact the Long-Term Care Ombudsman. The ombudsman is a free advocate who will visit your loved one, look into your concerns, and press the facility on their behalf. Sonoma County's ombudsman program can be reached at (707) 526-4108. This is often the fastest first step when the issue is care quality rather than an emergency.

For the full walkthrough, see How to report nursing home abuse in California.

Injuries that most often signal neglect

The injuries below are the ones most often at issue in California nursing home cases. Any one of them at Healdsburg Hospital D/P SNF is a reason to ask what the facility's own records show:

• Bedsores and pressure ulcers, especially a wound that reached stage 3 or 4
• Falls and fractures in a resident who was supposed to be supervised
• Wandering and elopement from a building that was not secured
• Dehydration and malnutrition
• Sepsis and untreated infections
• Medication errors
• Wrongful death, when neglect contributed to a resident's passing

Nursing home abuse claims in Sonoma County

If a loved one was harmed at Healdsburg Hospital D/P SNF, these pages explain how Sonoma County families pursue the most common nursing home claims, each with local facility data and the county long-term care ombudsman:

• Sonoma County bedsore lawyer
• Sonoma County nursing home neglect lawyer
• Sonoma County nursing home fall lawyer
• Sonoma County nursing home wrongful death lawyer

You can also compare every home in the Sonoma County nursing home directory.

Are There Lawsuits Against Healdsburg Hospital D/P SNF?

This page reports federal and state inspection, complaint and enforcement records for Healdsburg Hospital D/P SNF. Those records are separate from civil lawsuits: a government citation is not a lawsuit, and a facility can be sued without ever being cited. This site does not track civil court filings. Civil cases against California skilled nursing facilities are usually filed in the Superior Court of the county where the facility is located; records for Sonoma County are searchable through the Sonoma County Superior Court's online case records. If your family member was injured at Healdsburg Hospital D/P SNF, the records that matter most are usually the resident's own: nursing notes, care plans, fall-risk assessments, wound records, medication administration records, physician orders and incident reports. Talk to us about what happened.

Frequently asked questions

Is Healdsburg Hospital D/P SNF a good nursing home?

CMS gives Healdsburg Hospital D/P SNF an overall rating of 4 of 5 stars, with a health inspection rating of 5 of 5 based on in-person state surveys. California has issued 2 state citations against the facility, including 1 in the state's two most serious classes, class A and class AA. A rating is a starting point, not a verdict. Read it alongside the inspection dates and what you see for yourself.

What should I do if my loved one was injured at Healdsburg Hospital D/P SNF?

Document the injury with dated photos, request the care plan and treatment records, and report your concern to the California Department of Public Health and the Sonoma County Long-Term Care Ombudsman. If the injury is serious, such as a bedsore, a fall, or an untreated infection, you can also speak with a nursing home attorney about whether you have a claim.

Has Healdsburg Hospital D/P SNF been fined or cited for serious violations?

Public records show 6 federal fines totaling $45,872 and 2 California state citations with $51,000 in state penalties, including 1 class AA citation.

How many state citations does Healdsburg Hospital D/P SNF have?

The California Department of Public Health has issued 2 citations against Healdsburg Hospital D/P SNF in Healdsburg between September 12, 2002 and January 24, 2014: 1 class AA and 1 class B, with $51,000 in assessed penalties.

How do I report a problem at Healdsburg Hospital D/P SNF?

File a complaint with CDPH through its Cal Health Find system, or contact the Sonoma County Long-Term Care Ombudsman at (707) 526-4108. In an emergency, call Adult Protective Services or 911.

If your loved one was harmed

Sources

• Centers for Medicare & Medicaid Services, Care Compare: Healdsburg Hospital D/P SNF provider record, CCN 555590. Ratings, staffing, and federal deficiency data processed August 1, 2026.
• CMS Provider Data Catalog: Provider Information, Penalties, and Health Deficiencies datasets.
• California Department of Public Health, Cal Health Find: Healdsburg Hospital D/P SNF state license record, FACID 110000702, license 110000019.
• California Department of Public Health, Health Facilities State Enforcement Actions dataset (CHHS Open Data), citations July 1, 1997 through June 30, 2024.