St. Anne's Home Complaints, Violations and Inspection Records
Data current as of the August 2026 CMS Care Compare release and the CDPH state enforcement dataset of August 27, 2024.
- California State BarVerify license
- ConsultationFree, confidential, no fee unless we win
- Reviewed byThomas Wallin, Young & Wallin
What the public record shows
If you are looking into St. Anne's Home in San Francisco, the public record is short, and that is worth knowing too. Here is what federal and state inspectors have published.
Here is what the record shows for this facility, drawn from CMS Care Compare and the California Department of Public Health:
- CMS overall rating: 3 of 5 stars. The health inspection rating, the most independent of the three categories, is 4 of 5.
- California state citations: 0 on record. No state citations in the reviewed period.
- Staffing: not reported nursing hours per resident per day. Registered nurse turnover not reported.
- Most recent standard and complaint inspections: 8 deficiencies cited on November 17, 2023.
- Federal enforcement: no federal fines on record in the reported period.
- Ownership: not reported, non-profit.
St. Anne's Home ratings and staffing
St. Anne's Home is located at 300 Lake Street in San Francisco, San Francisco County. It is a non-profit facility, with 46 certified beds. It accepts Medicaid.
CMS rates every certified nursing home in three separate categories, and the overall star is a blend of them:
- Health inspections, based on what state surveyors observe in person during unannounced visits. Weight this one most heavily, because it does not rely on data the facility reports about itself.
- Staffing, drawn from payroll-based records of how much nursing time each resident actually receives.
- Quality measures, built largely from data the facility submits. Read a high score here with more caution than the other two.
For St. Anne's Home, those scores are: health inspections 4 of 5, staffing 1 of 5, quality measures not reported.
Staffing. St. Anne's Home reports no total nursing hours per resident per day in the current federal data. Registered nurses supervise aides, catch medication errors before they reach a resident, and notice when a person's condition is changing. Staffing is the single number that most reliably predicts whether a facility catches a problem early or lets it become a crisis.
How this home compares in the public record
CMS publishes each home's star rating and its payroll-based staffing hours, and it publishes the federal fines it has imposed. The county and California figures beside each number are the averages across those same published records.
These figures are taken from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). They are reported as published and are not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.
Homes in San Francisco County with a higher CMS overall rating
CMS rates each of these homes above St. Anne's Home on the overall star rating it publishes. The rating is one measure of a facility's record, and each page below carries that home's own inspection findings, staffing hours and citation history.
- California Pacific Medical Ctr- Davies Campus Hosp, San Francisco: CMS overall rating 5 of 5
- Hayes Convalescent Hospital, San Francisco: CMS overall rating 5 of 5
- The Avenues Transitional Care Center, San Francisco: CMS overall rating 5 of 5
- Central Gardens Post Acute, San Francisco: CMS overall rating 5 of 5
- Laurel Heights Community Care, San Francisco: CMS overall rating 5 of 5
These figures are taken from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). They are reported as published and are not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.
Federal inspection findings and penalties
Scope and severity A to C means no actual harm, with potential for minimal harm. Scope and severity D to F means no actual harm, with potential for more than minimal harm. Scope and severity G to I means actual harm that is not immediate jeopardy. Scope and severity J to L means immediate jeopardy to resident health or safety.
November 17, 2023, standard and complaint inspections
8 deficiencies cited. Surveyors cited the facility for have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis, procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards, and dispose of garbage and refuse properly.
- F0727Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. (scope and severity F)
- F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (scope and severity E)
- F0814Dispose of garbage and refuse properly. (scope and severity E)
- F0925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. (scope and severity E)
- F0732Post nurse staffing information every day. (scope and severity D)
- F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. (scope and severity D)
- F0802Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. (scope and severity D)
- F0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. (scope and severity D)
December 17, 2021, standard inspection
5 deficiencies cited. Surveyors cited the facility for procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards, honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights, and develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (scope and severity F)
- F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. (scope and severity D)
- F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (scope and severity D)
- F0676Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. (scope and severity D)
- F0802Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. (scope and severity D)
March 25, 2019, standard inspection
4 deficiencies cited. Surveyors cited the facility for try different approaches before using a bed rail. if a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) correctly install and maintain the bed rail, set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action, and ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
- F0700Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. (scope and severity F)
- F0867Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. (scope and severity F)
- F0803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. (scope and severity E)
- F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (scope and severity E)
Penalties. CMS records show no federal fines for St. Anne's Home in the reported period.
California state citations
California inspects and cites nursing homes separately from the federal government. The Department of Public Health issues three classes of citation. A class AA citation is a class A violation that the Department of Public Health determined was a direct proximate cause of a resident's death. A class A citation is a violation the Department determined presented an imminent danger of death or serious harm to residents, or a substantial probability that death or serious physical harm would result. A class B citation is a violation the Department determined had a direct or immediate relationship to residents' health, safety or security, other than a class AA or A violation.
CDPH records show no state citations for St. Anne's Home in the reviewed period. This facility could not be matched to a state license record; check the CDPH link under Sources for the current file.
Other nursing homes in San Francisco
Families comparing options in San Francisco often look at these facilities as well. Each link opens that facility's full public record:
- Laguna Honda Hospital & Rehabilitation Ctr D/P SNF, 3 stars, 56 state citations
- Jewish Home & Rehab Center D/P SNF, 5 stars, 9 state citations
- City View Post Acute, 2 stars, 15 state citations
- San Francisco Health Care, 1 star, 17 state citations
- The Avenues Transitional Care Center, 5 stars, 2 state citations
See every facility in the San Francisco County nursing home directory.
Other nursing homes in San Francisco County
These are other nursing homes in San Francisco County, listed by how close each home's ZIP code is to the ZIP code for St. Anne's Home. The public record gives a street address but no coordinates, so distance is not measured; homes in the same ZIP code appear first. No rating or inspection figure is used to order this list.
- California Pacific Medical Ctr- Davies Campus Hosp, San Francisco
- Hayes Convalescent Hospital, San Francisco
- San Francisco Health Care, San Francisco
- Laguna Honda Hospital & Rehabilitation Ctr D/P SNF, San Francisco
- The Avenues Transitional Care Center, San Francisco
- Lawton Skilled Nursing & Rehabilitation Center, San Francisco
This list is drawn from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). It is ordered by location only and is not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.
What to do if you are worried about care at this facility
You will usually notice something is wrong before anyone official does, and you do not need proof before you act. If you are concerned about care at St. Anne's Home, you can take these steps:
Write down what you see. Note dates, times, and specific concerns, and photograph anything relevant. A clear, contemporaneous record matters if an investigation follows.
File a complaint with the California Department of Public Health. CDPH licenses and inspects skilled nursing facilities and investigates complaints, and a serious complaint can trigger an on-site inspection. You can file online through CDPH's Cal Health Find system, which routes your complaint to the San Francisco County licensing district office.
Contact the Long-Term Care Ombudsman. The ombudsman is a free advocate who will visit your loved one, look into your concerns, and press the facility on their behalf. San Francisco County's ombudsman program can be reached at (415) 751-9788. This is often the fastest first step when the issue is care quality rather than an emergency.
For the full walkthrough, see How to report nursing home abuse in California.
Injuries that most often signal neglect
The injuries below are the ones most often at issue in California nursing home cases. Any one of them at St. Anne's Home is a reason to ask what the facility's own records show:
- Bedsores and pressure ulcers, especially a wound that reached stage 3 or 4
- Falls and fractures in a resident who was supposed to be supervised
- Wandering and elopement from a building that was not secured
- Dehydration and malnutrition
- Sepsis and untreated infections
- Medication errors
- Wrongful death, when neglect contributed to a resident's passing
Nursing home abuse claims in San Francisco County
If a loved one was harmed at St. Anne's Home, these pages explain how San Francisco County families pursue the most common nursing home claims, each with local facility data and the county long-term care ombudsman:
- San Francisco County bedsore lawyer
- San Francisco County nursing home neglect lawyer
- San Francisco County nursing home fall lawyer
- San Francisco County nursing home wrongful death lawyer
You can also compare every home in the San Francisco County nursing home directory.
Are There Lawsuits Against St. Anne's Home?
This page reports federal and state inspection, complaint and enforcement records for St. Anne's Home. Those records are separate from civil lawsuits: a government citation is not a lawsuit, and a facility can be sued without ever being cited. This site does not track civil court filings. Civil cases against California skilled nursing facilities are usually filed in the Superior Court of the county where the facility is located; records for San Francisco County are searchable through the San Francisco County Superior Court's online case records. If your family member was injured at St. Anne's Home, the records that matter most are usually the resident's own: nursing notes, care plans, fall-risk assessments, wound records, medication administration records, physician orders and incident reports. Talk to us about what happened.
Frequently asked questions
- Is St. Anne's Home a good nursing home?
- CMS gives St. Anne's Home an overall rating of 3 of 5 stars, with a health inspection rating of 4 of 5 based on in-person state surveys. A rating is a starting point, not a verdict. Read it alongside the inspection dates and what you see for yourself.
- What should I do if my loved one was injured at St. Anne's Home?
- Document the injury with dated photos, request the care plan and treatment records, and report your concern to the California Department of Public Health and the San Francisco County Long-Term Care Ombudsman. If the injury is serious, such as a bedsore, a fall, or an untreated infection, you can also speak with a nursing home attorney about whether you have a claim.
- Has St. Anne's Home been fined or cited for serious violations?
- Public CMS records show no federal fines and CDPH records show no state citations for St. Anne's Home in the reviewed periods.
- How many state citations does St. Anne's Home have?
- CDPH records show no state citations against St. Anne's Home for the period not reported.
- How do I report a problem at St. Anne's Home?
- File a complaint with CDPH through its Cal Health Find system, or contact the San Francisco County Long-Term Care Ombudsman at (415) 751-9788. In an emergency, call Adult Protective Services or 911.
If your loved one was harmed
We came to this work from the other side. We spent years defending nursing homes, which means we know how a facility builds a file to protect itself and where the gaps in that file tend to be. Under California's Elder Abuse Act (Welfare and Institutions Code sections 15600 to 15675), a family that proves, by clear and convincing evidence, that neglect was committed with recklessness, oppression, fraud or malice can recover remedies beyond an ordinary injury claim, including attorney's fees (section 15657).
If your loved one was harmed at St. Anne's Home, talk to our San Francisco County nursing home abuse lawyers. We handle cases in San Francisco and across California. The consultation is free and confidential, we are available around the clock, and you owe nothing unless we recover for you.
Call (888) 999-0169. Available 24/7. Free consultation. No fee unless we win.
Free Case Evaluation
Confidential. No obligation. Available 24/7.
Sources
- Centers for Medicare & Medicaid Services, Care Compare: St. Anne's Home provider record, CCN 05A290. Ratings, staffing, and federal deficiency data processed August 1, 2026.
- CMS Provider Data Catalog: Provider Information, Penalties, and Health Deficiencies datasets.
- California Department of Public Health, Cal Health Find (search by facility name).
- California Department of Public Health, Health Facilities State Enforcement Actions dataset (CHHS Open Data).
Disclaimer
The inspection data, ratings, citations, staffing figures, and ownership information on this page come from public sources, including the Centers for Medicare & Medicaid Services (medicare.gov) and the California Department of Public Health. This information is reported as published by those sources and may not reflect the most current findings or conditions at the facility. Deficiencies and citations listed may have been corrected or appealed since the date shown. Inclusion of St. Anne's Home in this directory is not a statement, allegation, or suggestion that the facility has committed abuse, neglect, or any wrongdoing. This page is attorney advertising and an information resource. It is not legal advice, and using this site does not create an attorney-client relationship. Young & Wallin is not affiliated with St. Anne's Home, and neither the facility nor any government agency endorses this page.