Hayes Convalescent Hospital Complaints, Violations and Inspection Records
Data current as of the August 2026 CMS Care Compare release and the CDPH state enforcement dataset of August 27, 2024. State citation records cover July 1, 1997 through June 30, 2024.
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What the public record shows
If you are looking into Hayes Convalescent Hospital in San Francisco, whether a loved one lives there now or you are considering it, the public record is worth reading before you decide. It includes 1 citation in the state's two most serious classes, class A and class AA.
Here is what the record shows for this facility, drawn from CMS Care Compare and the California Department of Public Health:
- CMS overall rating: 5 of 5 stars. The health inspection rating, the most independent of the three categories, is 5 of 5.
- California state citations: 1 on record, including 1 class A, with $0 in assessed penalties.
- Staffing: 4.00 nursing hours per resident per day; registered nurse turnover 40%.
- Most recent standard inspection: no deficiencies cited on November 7, 2025.
- Federal enforcement: no federal fines on record in the reported period.
- Ownership: not reported, for-profit.
Hayes Convalescent Hospital ratings and staffing
Hayes Convalescent Hospital is located at 1250 Hayes Street in San Francisco, San Francisco County. It is a for-profit facility, with 34 certified beds and an average of 29.6 residents a day. It accepts Medicaid.
CMS rates every certified nursing home in three separate categories, and the overall star is a blend of them:
- Health inspections, based on what state surveyors observe in person during unannounced visits. Weight this one most heavily, because it does not rely on data the facility reports about itself.
- Staffing, drawn from payroll-based records of how much nursing time each resident actually receives.
- Quality measures, built largely from data the facility submits. Read a high score here with more caution than the other two.
For Hayes Convalescent Hospital, those scores are: health inspections 5 of 5, staffing 4 of 5, quality measures 4 of 5.
Staffing. Hayes Convalescent Hospital reports 4.00 total nursing hours per resident per day, of which 0.72 are registered nurse hours. Over the reporting year, 44.1% of the nursing staff left. Registered nurses supervise aides, catch medication errors before they reach a resident, and notice when a person's condition is changing. Staffing is the single number that most reliably predicts whether a facility catches a problem early or lets it become a crisis.
How this home compares in the public record
CMS publishes each home's star rating and its payroll-based staffing hours, and it publishes the federal fines it has imposed. The county and California figures beside each number are the averages across those same published records.
These figures are taken from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). They are reported as published and are not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.
Federal inspection findings and penalties
Scope and severity A to C means no actual harm, with potential for minimal harm. Scope and severity D to F means no actual harm, with potential for more than minimal harm. Scope and severity G to I means actual harm that is not immediate jeopardy. Scope and severity J to L means immediate jeopardy to resident health or safety.
December 12, 2024, standard inspection
3 deficiencies cited. Surveyors cited the facility for have a policy regarding use and storage of foods brought to residents by family and other visitors, ensure that each resident is free from the use of physical restraints, unless needed for medical treatment, and develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
- F0813Have a policy regarding use and storage of foods brought to residents by family and other visitors. (scope and severity F)
- F0604Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. (scope and severity D)
- F0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. (scope and severity D)
October 12, 2023, standard and complaint inspections
7 deficiencies cited. Surveyors cited the facility for ensure that residents are fully informed and understand their health status, care and treatments, honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive, and ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- F0552Ensure that residents are fully informed and understand their health status, care and treatments. (scope and severity D)
- F0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. (scope and severity D)
- F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (scope and severity D)
- F0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. (scope and severity D)
- F0757Ensure each resident’s drug regimen must be free from unnecessary drugs. (scope and severity D)
- F0759Ensure medication error rates are not 5 percent or greater. (scope and severity D)
- F0880Provide and implement an infection prevention and control program. (scope and severity D)
Penalties. CMS records show no federal fines for Hayes Convalescent Hospital in the reported period.
California state citations
California inspects and cites nursing homes separately from the federal government. The Department of Public Health issues three classes of citation. A class AA citation is a class A violation that the Department of Public Health determined was a direct proximate cause of a resident's death. A class A citation is a violation the Department determined presented an imminent danger of death or serious harm to residents, or a substantial probability that death or serious physical harm would result. A class B citation is a violation the Department determined had a direct or immediate relationship to residents' health, safety or security, other than a class AA or A violation.
State records show 1 citation against Hayes Convalescent Hospital between July 12, 2002 and July 12, 2002: 1 class A, with $0 in assessed penalties.
- July 12, 2002, class A, Patient Care. $0 penalty. Appealed.
Across San Francisco County's 18 certified facilities, the average is about 7.2 state citations per facility. Hayes Convalescent Hospital's 1 is below that average.
A citation marked "Appealed." is under appeal, so it is not a final determination. A citation records a determination by state surveyors. A citation does not by itself establish that any particular resident was injured or that the facility is liable to anyone.
Other nursing homes in San Francisco
Families comparing options in San Francisco often look at these facilities as well. Each link opens that facility's full public record:
- Laguna Honda Hospital & Rehabilitation Ctr D/P SNF, 3 stars, 56 state citations
- Jewish Home & Rehab Center D/P SNF, 5 stars, 9 state citations
- City View Post Acute, 2 stars, 15 state citations
- San Francisco Health Care, 1 star, 17 state citations
- The Avenues Transitional Care Center, 5 stars, 2 state citations
See every facility in the San Francisco County nursing home directory.
Other nursing homes in San Francisco County
These are other nursing homes in San Francisco County, listed by how close each home's ZIP code is to the ZIP code for Hayes Convalescent Hospital. The public record gives a street address but no coordinates, so distance is not measured; homes in the same ZIP code appear first. No rating or inspection figure is used to order this list.
- California Pacific Medical Ctr- Davies Campus Hosp, San Francisco
- San Francisco Health Care, San Francisco
- Laguna Honda Hospital & Rehabilitation Ctr D/P SNF, San Francisco
- St. Anne's Home, San Francisco
- The Avenues Transitional Care Center, San Francisco
This list is drawn from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). It is ordered by location only and is not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.
What to do if you are worried about care at this facility
You will usually notice something is wrong before anyone official does, and you do not need proof before you act. If you are concerned about care at Hayes Convalescent Hospital, you can take these steps:
Write down what you see. Note dates, times, and specific concerns, and photograph anything relevant. A clear, contemporaneous record matters if an investigation follows.
File a complaint with the California Department of Public Health. CDPH licenses and inspects skilled nursing facilities and investigates complaints, and a serious complaint can trigger an on-site inspection. You can file online through CDPH's Cal Health Find system, which routes your complaint to the San Francisco County licensing district office.
Contact the Long-Term Care Ombudsman. The ombudsman is a free advocate who will visit your loved one, look into your concerns, and press the facility on their behalf. San Francisco County's ombudsman program can be reached at (415) 751-9788. This is often the fastest first step when the issue is care quality rather than an emergency.
For the full walkthrough, see How to report nursing home abuse in California.
Injuries that most often signal neglect
The injuries below are the ones most often at issue in California nursing home cases. Any one of them at Hayes Convalescent Hospital is a reason to ask what the facility's own records show:
- Bedsores and pressure ulcers, especially a wound that reached stage 3 or 4
- Falls and fractures in a resident who was supposed to be supervised
- Wandering and elopement from a building that was not secured
- Dehydration and malnutrition
- Sepsis and untreated infections
- Medication errors
- Wrongful death, when neglect contributed to a resident's passing
Nursing home abuse claims in San Francisco County
If a loved one was harmed at Hayes Convalescent Hospital, these pages explain how San Francisco County families pursue the most common nursing home claims, each with local facility data and the county long-term care ombudsman:
- San Francisco County bedsore lawyer
- San Francisco County nursing home neglect lawyer
- San Francisco County nursing home fall lawyer
- San Francisco County nursing home wrongful death lawyer
You can also compare every home in the San Francisco County nursing home directory.
Are There Lawsuits Against Hayes Convalescent Hospital?
This page reports federal and state inspection, complaint and enforcement records for Hayes Convalescent Hospital. Those records are separate from civil lawsuits: a government citation is not a lawsuit, and a facility can be sued without ever being cited. This site does not track civil court filings. Civil cases against California skilled nursing facilities are usually filed in the Superior Court of the county where the facility is located; records for San Francisco County are searchable through the San Francisco County Superior Court's online case records. If your family member was injured at Hayes Convalescent Hospital, the records that matter most are usually the resident's own: nursing notes, care plans, fall-risk assessments, wound records, medication administration records, physician orders and incident reports. Talk to us about what happened.
Frequently asked questions
- Is Hayes Convalescent Hospital a good nursing home?
- CMS gives Hayes Convalescent Hospital an overall rating of 5 of 5 stars, with a health inspection rating of 5 of 5 based on in-person state surveys. California has issued 1 state citation against the facility, including 1 in the state's two most serious classes, class A and class AA. A rating is a starting point, not a verdict. Read it alongside the inspection dates and what you see for yourself.
- What should I do if my loved one was injured at Hayes Convalescent Hospital?
- Document the injury with dated photos, request the care plan and treatment records, and report your concern to the California Department of Public Health and the San Francisco County Long-Term Care Ombudsman. If the injury is serious, such as a bedsore, a fall, or an untreated infection, you can also speak with a nursing home attorney about whether you have a claim.
- Has Hayes Convalescent Hospital been fined or cited for serious violations?
- Public records show 1 California state citation with $0 in state penalties, including 1 class A citation.
- How many state citations does Hayes Convalescent Hospital have?
- The California Department of Public Health has issued 1 citation against Hayes Convalescent Hospital in San Francisco between July 12, 2002 and July 12, 2002: 1 class A, with $0 in assessed penalties.
- How do I report a problem at Hayes Convalescent Hospital?
- File a complaint with CDPH through its Cal Health Find system, or contact the San Francisco County Long-Term Care Ombudsman at (415) 751-9788. In an emergency, call Adult Protective Services or 911.
If your loved one was harmed
We came to this work from the other side. We spent years defending nursing homes, which means we know how a facility builds a file to protect itself and where the gaps in that file tend to be. Under California's Elder Abuse Act (Welfare and Institutions Code sections 15600 to 15675), a family that proves, by clear and convincing evidence, that neglect was committed with recklessness, oppression, fraud or malice can recover remedies beyond an ordinary injury claim, including attorney's fees (section 15657).
If your loved one was harmed at Hayes Convalescent Hospital, talk to our San Francisco County nursing home abuse lawyers. We handle cases in San Francisco and across California. The consultation is free and confidential, we are available around the clock, and you owe nothing unless we recover for you.
Call (888) 999-0169. Available 24/7. Free consultation. No fee unless we win.
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Sources
- Centers for Medicare & Medicaid Services, Care Compare: Hayes Convalescent Hospital provider record, CCN 05A315. Ratings, staffing, and federal deficiency data processed August 1, 2026.
- CMS Provider Data Catalog: Provider Information, Penalties, and Health Deficiencies datasets.
- California Department of Public Health, Cal Health Find: Hayes Convalescent Hospital state license record, FACID 220000056, license 220000032.
- California Department of Public Health, Health Facilities State Enforcement Actions dataset (CHHS Open Data), citations July 1, 1997 through June 30, 2024.
Disclaimer
The inspection data, ratings, citations, staffing figures, and ownership information on this page come from public sources, including the Centers for Medicare & Medicaid Services (medicare.gov) and the California Department of Public Health. This information is reported as published by those sources and may not reflect the most current findings or conditions at the facility. Deficiencies and citations listed may have been corrected or appealed since the date shown. Inclusion of Hayes Convalescent Hospital in this directory is not a statement, allegation, or suggestion that the facility has committed abuse, neglect, or any wrongdoing. This page is attorney advertising and an information resource. It is not legal advice, and using this site does not create an attorney-client relationship. Young & Wallin is not affiliated with Hayes Convalescent Hospital, and neither the facility nor any government agency endorses this page.