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Riverside County

Palm Springs Healthcare & Rehabilitation Center Complaints, Violations and Inspection Records

Reviewed by Thomas Wallin, Young & Wallin

Data current as of the August 2026 CMS Care Compare release and the CDPH state enforcement dataset of August 27, 2024. State citation records cover July 1, 1997 through June 30, 2024.

What the public record shows

If you are looking into Palm Springs Healthcare & Rehabilitation Center in Palm Springs, whether a loved one lives there now or you are considering it, the public record is worth reading before you decide. Federal and state inspectors publish what they find.

CMS overall rating 4 of 5 Health inspections 4 of 5
Nursing hours per resident per day 5.10 Compared with the California average below
California state citations 11 $7,900 in penalties
Federal fines $0 No federal fines on record
CMS overall rating
CMS overall rating: 4 out of 5 stars.
Nursing hours per resident per day, against the California average
This facility reports 5.10 nursing hours per resident per day, above the California average of 4.52.
California state citations by year
California state citations by year, between 2012 and 2023: 11 citations on record, including 11 class B.

Here is what the record shows for this facility, drawn from CMS Care Compare and the California Department of Public Health:

  • CMS overall rating: 4 of 5 stars. The health inspection rating, the most independent of the three categories, is 4 of 5.
  • California state citations: 11 on record, including 11 class B, with $7,900 in assessed penalties.
  • Staffing: 5.10 nursing hours per resident per day; registered nurse turnover 52.4%.
  • Most recent standard inspection: 6 deficiencies cited on December 12, 2024. The most recent inspection since then was on February 11, 2026: 2 deficiencies cited in the complaint inspection.
  • Federal enforcement: no federal fines on record in the reported period.
  • Ownership: Palm Springs Operating Company LP, for-profit, part of Mariner Health Care (17 facilities nationally).
Entrance of a California skilled nursing facility on a clear morning. Illustration on the page for Palm Springs Healthcare & Rehabilitation Center in Palm Springs, California.
Illustration. Not a photograph of Palm Springs Healthcare & Rehabilitation Center.

Palm Springs Healthcare & Rehabilitation Center ratings and staffing

Palm Springs Healthcare & Rehabilitation Center is located at 277 S Sunrise Way in Palm Springs, Riverside County. It is a for-profit facility operated by Palm Springs Operating Company LP, part of Mariner Health Care, with 99 certified beds and an average of 80.6 residents a day. It accepts Medicare and Medicaid.

CMS rates every certified nursing home in three separate categories, and the overall star is a blend of them:

  • Health inspections, based on what state surveyors observe in person during unannounced visits. Weight this one most heavily, because it does not rely on data the facility reports about itself.
  • Staffing, drawn from payroll-based records of how much nursing time each resident actually receives.
  • Quality measures, built largely from data the facility submits. Read a high score here with more caution than the other two.

For Palm Springs Healthcare & Rehabilitation Center, those scores are: health inspections 4 of 5, staffing 4 of 5, quality measures 4 of 5.

Staffing. Palm Springs Healthcare & Rehabilitation Center reports 5.10 total nursing hours per resident per day, of which 1.13 are registered nurse hours. Over the reporting year, 41.2% of the nursing staff left. Registered nurses supervise aides, catch medication errors before they reach a resident, and notice when a person's condition is changing. Staffing is the single number that most reliably predicts whether a facility catches a problem early or lets it become a crisis.

How this home compares in the public record

CMS publishes each home's star rating and its payroll-based staffing hours, and it publishes the federal fines it has imposed. The county and California figures beside each number are the averages across those same published records.

CMS overall rating 4 of 5 Riverside County average 3.21 of 5 across 53 rated homes. California average 3.16 of 5 across 1,154 rated homes
Nursing hours per resident per day 5.10 Riverside County average 4.48. California average 4.52
Federal fines $0 Riverside County average $16,218 per home. California average $24,666 per home

These figures are taken from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). They are reported as published and are not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.

Homes in Riverside County with a higher CMS overall rating

CMS rates each of these homes above Palm Springs Healthcare & Rehabilitation Center on the overall star rating it publishes. The rating is one measure of a facility's record, and each page below carries that home's own inspection findings, staffing hours and citation history.

These figures are taken from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). They are reported as published and are not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.

Federal inspection findings and penalties

Scope and severity A to C means no actual harm, with potential for minimal harm. Scope and severity D to F means no actual harm, with potential for more than minimal harm. Scope and severity G to I means actual harm that is not immediate jeopardy. Scope and severity J to L means immediate jeopardy to resident health or safety.

February 11, 2026, complaint inspection

2 deficiencies cited. Surveyors cited the facility for keep all essential equipment working safely and ensure that residents are fully informed and understand their health status, care and treatments.

  • F0908Keep all essential equipment working safely. (scope and severity E)
  • F0552Ensure that residents are fully informed and understand their health status, care and treatments. (scope and severity D)

June 18, 2025, complaint inspection

1 deficiency cited. Surveyors cited the facility for ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

  • F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (scope and severity D)

May 29, 2025, complaint inspection

2 deficiencies cited. Surveyors cited the facility for provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist and provide and implement an infection prevention and control program.

  • F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (scope and severity D)
  • F0880Provide and implement an infection prevention and control program. (scope and severity D)

February 26, 2025, complaint inspection

2 deficiencies cited. Surveyors cited the facility for provide safe and appropriate respiratory care for a resident when needed and provide and implement an infection prevention and control program.

  • F0695Provide safe and appropriate respiratory care for a resident when needed. (scope and severity E)
  • F0880Provide and implement an infection prevention and control program. (scope and severity E)

December 12, 2024, standard inspection

6 deficiencies cited. Surveyors cited the facility for assure that each resident’s assessment is updated at least once every 3 months, provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist, and procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

  • F0638Assure that each resident’s assessment is updated at least once every 3 months. (scope and severity E)
  • F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (scope and severity E)
  • F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (scope and severity E)
  • F0699Provide care or services that was trauma informed and/or culturally competent. (scope and severity D)
  • F0757Ensure each resident’s drug regimen must be free from unnecessary drugs. (scope and severity D)
  • F0880Provide and implement an infection prevention and control program. (scope and severity D)

September 4, 2024, complaint inspection

2 deficiencies cited. Surveyors cited the facility for reasonably accommodate the needs and preferences of each resident and provide appropriate treatment and care according to orders, resident’s preferences and goals.

  • F0558Reasonably accommodate the needs and preferences of each resident. (scope and severity D)
  • F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals. (scope and severity D)

May 7, 2024, complaint inspection

1 deficiency cited. Surveyors cited the facility for ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

  • F0806Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. (scope and severity D)

November 8, 2023, complaint inspection

1 deficiency cited. Surveyors cited the facility for provide appropriate treatment and care according to orders, resident’s preferences and goals.

  • F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals. (scope and severity E)

September 20, 2023, complaint inspection

1 deficiency cited. Surveyors cited the facility for honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

  • F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. (scope and severity D)

June 8, 2023, standard inspection

5 deficiencies cited. Surveyors cited the facility for procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards, provide and implement an infection prevention and control program, and honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

  • F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (scope and severity E)
  • F0880Provide and implement an infection prevention and control program. (scope and severity E)
  • F0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. (scope and severity D)
  • F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (scope and severity D)
  • F0908Keep all essential equipment working safely. (scope and severity D)

September 11, 2019, standard inspection

6 deficiencies cited. Surveyors cited the facility for honor the resident's right to be treated with respect and dignity and to retain and use personal possessions, ensure services provided by the nursing facility meet professional standards of quality, and provide appropriate treatment and care according to orders, resident’s preferences and goals.

  • F0557Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. (scope and severity D)
  • F0658Ensure services provided by the nursing facility meet professional standards of quality. (scope and severity D)
  • F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals. (scope and severity D)
  • F0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. (scope and severity D)
  • F0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. (scope and severity D)
  • F0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. (scope and severity D)

Penalties. CMS records show no federal fines for Palm Springs Healthcare & Rehabilitation Center in the reported period.

California state citations

California inspects and cites nursing homes separately from the federal government. The Department of Public Health issues three classes of citation. A class AA citation is a class A violation that the Department of Public Health determined was a direct proximate cause of a resident's death. A class A citation is a violation the Department determined presented an imminent danger of death or serious harm to residents, or a substantial probability that death or serious physical harm would result. A class B citation is a violation the Department determined had a direct or immediate relationship to residents' health, safety or security, other than a class AA or A violation.

State records show 11 citations against Palm Springs Healthcare & Rehabilitation Center between November 16, 2012 and February 23, 2023: 11 class B, with $7,900 in assessed penalties.

  • February 23, 2023, class B, Abuse/Facility Not Self Reported. $2,000 penalty.
  • November 28, 2018, class B, Other. $200 penalty. Appealed.
  • November 28, 2018, class B, Other. $200 penalty. Appealed.
  • November 28, 2018, class B, Other. $200 penalty. Appealed.
  • November 28, 2018, class B, Other. $200 penalty. Appealed.
  • November 28, 2018, class B, Other. $200 penalty. Appealed.
  • November 28, 2018, class B, Other. $200 penalty. Appealed.
  • November 28, 2018, class B, Other. $200 penalty. Appealed.
  • August 29, 2017, class B, Financial Occurrence/Fac Not Self Reported. $2,150 penalty.
  • September 16, 2015, class B, Abuse/Facility Not Self Reported. $1,000 penalty.
  • November 16, 2012, class B, Abuse/Facility Not Self Reported. $1,350 penalty.

Across Riverside County's 54 certified facilities, the average is about 8.4 state citations per facility. Palm Springs Healthcare & Rehabilitation Center's 11 is above that average.

A citation marked "Appealed." is under appeal, so it is not a final determination. A citation records a determination by state surveyors. A citation does not by itself establish that any particular resident was injured or that the facility is liable to anyone.

Other nursing homes in Palm Springs

Families comparing options in Palm Springs often look at these facilities as well. Each link opens that facility's full public record:

See every facility in the Riverside County nursing home directory.

Other nursing homes in Riverside County

These are other nursing homes in Riverside County, listed by how close each home's ZIP code is to the ZIP code for Palm Springs Healthcare & Rehabilitation Center. The public record gives a street address but no coordinates, so distance is not measured; homes in the same ZIP code appear first. No rating or inspection figure is used to order this list.

This list is drawn from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). It is ordered by location only and is not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.

Couple reading a nursing home inspection report together at home. Illustration on the page for Palm Springs Healthcare & Rehabilitation Center in Palm Springs, California.
Couple reading a nursing home inspection report together at home

What to do if you are worried about care at this facility

You will usually notice something is wrong before anyone official does, and you do not need proof before you act. If you are concerned about care at Palm Springs Healthcare & Rehabilitation Center, you can take these steps:

Write down what you see. Note dates, times, and specific concerns, and photograph anything relevant. A clear, contemporaneous record matters if an investigation follows.

File a complaint with the California Department of Public Health. CDPH licenses and inspects skilled nursing facilities and investigates complaints, and a serious complaint can trigger an on-site inspection. You can file online through CDPH's Cal Health Find system, which routes your complaint to the Riverside County licensing district office.

Contact the Long-Term Care Ombudsman. The ombudsman is a free advocate who will visit your loved one, look into your concerns, and press the facility on their behalf. Riverside County's ombudsman program can be reached at (833) 772-6624. This is often the fastest first step when the issue is care quality rather than an emergency.

For the full walkthrough, see How to report nursing home abuse in California.

Injuries that most often signal neglect

The injuries below are the ones most often at issue in California nursing home cases. Any one of them at Palm Springs Healthcare & Rehabilitation Center is a reason to ask what the facility's own records show:

Nursing home abuse claims in Riverside County

If a loved one was harmed at Palm Springs Healthcare & Rehabilitation Center, these pages explain how Riverside County families pursue the most common nursing home claims, each with local facility data and the county long-term care ombudsman:

You can also compare every home in the Riverside County nursing home directory.

Are There Lawsuits Against Palm Springs Healthcare & Rehabilitation Center?

This page reports federal and state inspection, complaint and enforcement records for Palm Springs Healthcare & Rehabilitation Center. Those records are separate from civil lawsuits: a government citation is not a lawsuit, and a facility can be sued without ever being cited. This site does not track civil court filings. Civil cases against California skilled nursing facilities are usually filed in the Superior Court of the county where the facility is located; records for Riverside County are searchable through the Riverside County Superior Court's online case records. If your family member was injured at Palm Springs Healthcare & Rehabilitation Center, the records that matter most are usually the resident's own: nursing notes, care plans, fall-risk assessments, wound records, medication administration records, physician orders and incident reports. Talk to us about what happened.

Family touring a California nursing home and asking staff questions. Illustration on the page for Palm Springs Healthcare & Rehabilitation Center in Palm Springs, California.
Family touring a California nursing home and asking staff questions

Frequently asked questions

Is Palm Springs Healthcare & Rehabilitation Center a good nursing home?
CMS gives Palm Springs Healthcare & Rehabilitation Center an overall rating of 4 of 5 stars, with a health inspection rating of 4 of 5 based on in-person state surveys. California has issued 11 state citations against the facility. A rating is a starting point, not a verdict. Read it alongside the inspection dates and what you see for yourself.
What should I do if my loved one was injured at Palm Springs Healthcare & Rehabilitation Center?
Document the injury with dated photos, request the care plan and treatment records, and report your concern to the California Department of Public Health and the Riverside County Long-Term Care Ombudsman. If the injury is serious, such as a bedsore, a fall, or an untreated infection, you can also speak with a nursing home attorney about whether you have a claim.
Has Palm Springs Healthcare & Rehabilitation Center been fined or cited for serious violations?
Public records show 11 California state citations with $7,900 in state penalties.
How many state citations does Palm Springs Healthcare & Rehabilitation Center have?
The California Department of Public Health has issued 11 citations against Palm Springs Healthcare & Rehabilitation Center in Palm Springs between November 16, 2012 and February 23, 2023: 11 class B, with $7,900 in assessed penalties.
How do I report a problem at Palm Springs Healthcare & Rehabilitation Center?
File a complaint with CDPH through its Cal Health Find system, or contact the Riverside County Long-Term Care Ombudsman at (833) 772-6624. In an emergency, call Adult Protective Services or 911.

If your loved one was harmed

We came to this work from the other side. We spent years defending nursing homes, which means we know how a facility builds a file to protect itself and where the gaps in that file tend to be. Under California's Elder Abuse Act (Welfare and Institutions Code sections 15600 to 15675), a family that proves, by clear and convincing evidence, that neglect was committed with recklessness, oppression, fraud or malice can recover remedies beyond an ordinary injury claim, including attorney's fees (section 15657).

If your loved one was harmed at Palm Springs Healthcare & Rehabilitation Center, talk to our Riverside County nursing home abuse lawyers. We handle cases in Palm Springs and across California. The consultation is free and confidential, we are available around the clock, and you owe nothing unless we recover for you.

Call (888) 999-0169. Available 24/7. Free consultation. No fee unless we win.

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Sources

Disclaimer

The inspection data, ratings, citations, staffing figures, and ownership information on this page come from public sources, including the Centers for Medicare & Medicaid Services (medicare.gov) and the California Department of Public Health. This information is reported as published by those sources and may not reflect the most current findings or conditions at the facility. Deficiencies and citations listed may have been corrected or appealed since the date shown. Inclusion of Palm Springs Healthcare & Rehabilitation Center in this directory is not a statement, allegation, or suggestion that the facility has committed abuse, neglect, or any wrongdoing. This page is attorney advertising and an information resource. It is not legal advice, and using this site does not create an attorney-client relationship. Young & Wallin is not affiliated with Palm Springs Healthcare & Rehabilitation Center, and neither the facility nor any government agency endorses this page.

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