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Santa Clara County

Health Care Ctr at the Forum at Rancho San Antonio Complaints, Violations and Inspection Records

Reviewed by Thomas Wallin, Young & Wallin

Data current as of the August 2026 CMS Care Compare release and the CDPH state enforcement dataset of August 27, 2024. State citation records cover July 1, 1997 through June 30, 2024.

What the public record shows

If you are looking into Health Care Ctr at the Forum at Rancho San Antonio in Cupertino, whether a loved one lives there now or you are considering it, the public record is worth reading before you decide. Federal and state inspectors publish what they find.

CMS overall rating 4 of 5 Health inspections 2 of 5
Nursing hours per resident per day 5.75 Compared with the California average below
California state citations 3 $1,300 in penalties
Federal fines $0 No federal fines on record
CMS overall rating
CMS overall rating: 4 out of 5 stars.
Nursing hours per resident per day, against the California average
This facility reports 5.75 nursing hours per resident per day, above the California average of 4.52.
California state citations by year
California state citations by year, between 2000 and 2020: 3 citations on record, including 3 class B.

Here is what the record shows for this facility, drawn from CMS Care Compare and the California Department of Public Health:

  • CMS overall rating: 4 of 5 stars. The health inspection rating, the most independent of the three categories, is 2 of 5. A high overall score can rest on self-reported quality measures while the inspection score, which comes from in-person surveys, sits lower.
  • California state citations: 3 on record, including 3 class B, with $1,300 in assessed penalties.
  • Staffing: 5.75 nursing hours per resident per day; registered nurse turnover 27.3%.
  • Most recent standard inspection: 15 deficiencies cited on January 30, 2026. The most recent inspection since then was on May 14, 2026: 1 deficiency cited in the complaint inspection.
  • Federal enforcement: no federal fines on record in the reported period.
  • Ownership: Rancho San Antonio Retirement Services, Inc., non-profit, part of Life Care Services (43 facilities nationally).
Entrance of a California skilled nursing facility on a clear morning. Illustration on the page for Health Care Ctr at the Forum at Rancho San Antonio in Cupertino, California.
Illustration. Not a photograph of Health Care Ctr at the Forum at Rancho San Antonio.

Health Care Ctr at the Forum at Rancho San Antonio ratings and staffing

Health Care Ctr at the Forum at Rancho San Antonio is located at 23600 Via Esplendor in Cupertino, Santa Clara County. It is a non-profit facility operated by Rancho San Antonio Retirement Services, Inc., part of Life Care Services, with 48 certified beds and an average of 45.5 residents a day. It accepts Medicare.

CMS rates every certified nursing home in three separate categories, and the overall star is a blend of them:

  • Health inspections, based on what state surveyors observe in person during unannounced visits. Weight this one most heavily, because it does not rely on data the facility reports about itself.
  • Staffing, drawn from payroll-based records of how much nursing time each resident actually receives.
  • Quality measures, built largely from data the facility submits. Read a high score here with more caution than the other two.

For Health Care Ctr at the Forum at Rancho San Antonio, those scores are: health inspections 2 of 5, staffing 5 of 5, quality measures 5 of 5.

Staffing. Health Care Ctr at the Forum at Rancho San Antonio reports 5.75 total nursing hours per resident per day, of which 1.07 are registered nurse hours. Over the reporting year, 28.8% of the nursing staff left. Registered nurses supervise aides, catch medication errors before they reach a resident, and notice when a person's condition is changing. Staffing is the single number that most reliably predicts whether a facility catches a problem early or lets it become a crisis.

How this home compares in the public record

CMS publishes each home's star rating and its payroll-based staffing hours, and it publishes the federal fines it has imposed. The county and California figures beside each number are the averages across those same published records.

CMS overall rating 4 of 5 Santa Clara County average 3.52 of 5 across 50 rated homes. California average 3.16 of 5 across 1,154 rated homes
Nursing hours per resident per day 5.75 Santa Clara County average 4.45. California average 4.52
Federal fines $0 Santa Clara County average $13,032 per home. California average $24,666 per home

These figures are taken from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). They are reported as published and are not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.

Homes in Santa Clara County with a higher CMS overall rating

CMS rates each of these homes above Health Care Ctr at the Forum at Rancho San Antonio on the overall star rating it publishes. The rating is one measure of a facility's record, and each page below carries that home's own inspection findings, staffing hours and citation history.

These figures are taken from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). They are reported as published and are not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.

Federal inspection findings and penalties

Scope and severity A to C means no actual harm, with potential for minimal harm. Scope and severity D to F means no actual harm, with potential for more than minimal harm. Scope and severity G to I means actual harm that is not immediate jeopardy. Scope and severity J to L means immediate jeopardy to resident health or safety.

May 14, 2026, complaint inspection

1 deficiency cited. Surveyors cited the facility for give the resident's representative the ability to exercise the resident's rights.

  • F0551Give the resident's representative the ability to exercise the resident's rights. (scope and severity D)

April 9, 2026, complaint inspection

1 deficiency cited. Surveyors cited the facility for honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

  • F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. (scope and severity D)

January 30, 2026, standard inspection

15 deficiencies cited. Surveyors cited the facility for procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards, honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive, and prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

  • F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (scope and severity F)
  • F0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. (scope and severity E)
  • F0605Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. (scope and severity E)
  • F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (scope and severity E)
  • F0697Provide safe, appropriate pain management for a resident who requires such services. (scope and severity E)
  • F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (scope and severity E)
  • F0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. (scope and severity E)
  • F0757Ensure each resident’s drug regimen must be free from unnecessary drugs. (scope and severity E)
  • F0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. (scope and severity E)
  • F0880Provide and implement an infection prevention and control program. (scope and severity E)
  • F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. (scope and severity D)
  • F0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. (scope and severity D)
  • F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals. (scope and severity D)
  • F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (scope and severity D)
  • F0700Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. (scope and severity D)

September 6, 2024, complaint inspection

1 deficiency cited. Surveyors cited the facility for provide appropriate treatment and care according to orders, resident’s preferences and goals.

  • F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals. (scope and severity D)

July 19, 2024, standard inspection

13 deficiencies cited. Surveyors cited the facility for honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive, ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs, and procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

  • F0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. (scope and severity E)
  • F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. (scope and severity E)
  • F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (scope and severity E)
  • F0880Provide and implement an infection prevention and control program. (scope and severity E)
  • F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. (scope and severity D)
  • F0582Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. (scope and severity D)
  • F0641Ensure each resident receives an accurate assessment. (scope and severity D)
  • F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (scope and severity D)
  • F0658Ensure services provided by the nursing facility meet professional standards of quality. (scope and severity D)
  • F0695Provide safe and appropriate respiratory care for a resident when needed. (scope and severity D)
  • F0700Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. (scope and severity D)
  • F0732Post nurse staffing information every day. (scope and severity D)
  • F0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. (scope and severity D)

June 9, 2023, standard inspection

5 deficiencies cited. Surveyors cited the facility for ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs, procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards, and provide and implement an infection prevention and control program.

  • F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. (scope and severity E)
  • F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (scope and severity E)
  • F0880Provide and implement an infection prevention and control program. (scope and severity E)
  • F0658Ensure services provided by the nursing facility meet professional standards of quality. (scope and severity D)
  • F0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. (scope and severity D)

Penalties. CMS records show no federal fines for Health Care Ctr at the Forum at Rancho San Antonio in the reported period.

California state citations

California inspects and cites nursing homes separately from the federal government. The Department of Public Health issues three classes of citation. A class AA citation is a class A violation that the Department of Public Health determined was a direct proximate cause of a resident's death. A class A citation is a violation the Department determined presented an imminent danger of death or serious harm to residents, or a substantial probability that death or serious physical harm would result. A class B citation is a violation the Department determined had a direct or immediate relationship to residents' health, safety or security, other than a class AA or A violation.

State records show 3 citations against Health Care Ctr at the Forum at Rancho San Antonio between June 27, 2000 and August 24, 2020: 3 class B, with $1,300 in assessed penalties.

  • August 24, 2020, class B, Other. $1,000 penalty.
  • June 27, 2000, class B, Patient Care. $0 penalty. Appealed.
  • June 27, 2000, class B, Patient Rights. $300 penalty. Appealed.

Across Santa Clara County's 50 certified facilities, the average is about 12.5 state citations per facility. Health Care Ctr at the Forum at Rancho San Antonio's 3 is below that average.

A citation marked "Appealed." is under appeal, so it is not a final determination. A citation records a determination by state surveyors. A citation does not by itself establish that any particular resident was injured or that the facility is liable to anyone.

Other nursing homes in Cupertino

Families comparing options in Cupertino often look at these facilities as well. Each link opens that facility's full public record:

See every facility in the Santa Clara County nursing home directory.

Other nursing homes in Santa Clara County

These are other nursing homes in Santa Clara County, listed by how close each home's ZIP code is to the ZIP code for Health Care Ctr at the Forum at Rancho San Antonio. The public record gives a street address but no coordinates, so distance is not measured; homes in the same ZIP code appear first. No rating or inspection figure is used to order this list.

This list is drawn from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). It is ordered by location only and is not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.

Couple reading a nursing home inspection report together at home. Illustration on the page for Health Care Ctr at the Forum at Rancho San Antonio in Cupertino, California.
Couple reading a nursing home inspection report together at home

What to do if you are worried about care at this facility

You will usually notice something is wrong before anyone official does, and you do not need proof before you act. If you are concerned about care at Health Care Ctr at the Forum at Rancho San Antonio, you can take these steps:

Write down what you see. Note dates, times, and specific concerns, and photograph anything relevant. A clear, contemporaneous record matters if an investigation follows.

File a complaint with the California Department of Public Health. CDPH licenses and inspects skilled nursing facilities and investigates complaints, and a serious complaint can trigger an on-site inspection. You can file online through CDPH's Cal Health Find system, which routes your complaint to the Santa Clara County licensing district office.

Contact the Long-Term Care Ombudsman. The ombudsman is a free advocate who will visit your loved one, look into your concerns, and press the facility on their behalf. Santa Clara County's ombudsman program can be reached at (408) 944-0567. This is often the fastest first step when the issue is care quality rather than an emergency.

For the full walkthrough, see How to report nursing home abuse in California.

Injuries that most often signal neglect

The injuries below are the ones most often at issue in California nursing home cases. Any one of them at Health Care Ctr at the Forum at Rancho San Antonio is a reason to ask what the facility's own records show:

Nursing home abuse claims in Santa Clara County

If a loved one was harmed at Health Care Ctr at the Forum at Rancho San Antonio, these pages explain how Santa Clara County families pursue the most common nursing home claims, each with local facility data and the county long-term care ombudsman:

You can also compare every home in the Santa Clara County nursing home directory.

Are There Lawsuits Against Health Care Ctr at the Forum at Rancho San Antonio?

This page reports federal and state inspection, complaint and enforcement records for Health Care Ctr at the Forum at Rancho San Antonio. Those records are separate from civil lawsuits: a government citation is not a lawsuit, and a facility can be sued without ever being cited. This site does not track civil court filings. Civil cases against California skilled nursing facilities are usually filed in the Superior Court of the county where the facility is located; records for Santa Clara County are searchable through the Santa Clara County Superior Court's online case records. If your family member was injured at Health Care Ctr at the Forum at Rancho San Antonio, the records that matter most are usually the resident's own: nursing notes, care plans, fall-risk assessments, wound records, medication administration records, physician orders and incident reports. Talk to us about what happened.

Family touring a California nursing home and asking staff questions. Illustration on the page for Health Care Ctr at the Forum at Rancho San Antonio in Cupertino, California.
Family touring a California nursing home and asking staff questions

Frequently asked questions

Is Health Care Ctr at the Forum at Rancho San Antonio a good nursing home?
CMS gives Health Care Ctr at the Forum at Rancho San Antonio an overall rating of 4 of 5 stars, with a health inspection rating of 2 of 5 based on in-person state surveys. California has issued 3 state citations against the facility. A rating is a starting point, not a verdict. Read it alongside the inspection dates and what you see for yourself.
What should I do if my loved one was injured at Health Care Ctr at the Forum at Rancho San Antonio?
Document the injury with dated photos, request the care plan and treatment records, and report your concern to the California Department of Public Health and the Santa Clara County Long-Term Care Ombudsman. If the injury is serious, such as a bedsore, a fall, or an untreated infection, you can also speak with a nursing home attorney about whether you have a claim.
Has Health Care Ctr at the Forum at Rancho San Antonio been fined or cited for serious violations?
Public records show 3 California state citations with $1,300 in state penalties.
How many state citations does Health Care Ctr at the Forum at Rancho San Antonio have?
The California Department of Public Health has issued 3 citations against Health Care Ctr at the Forum at Rancho San Antonio in Cupertino between June 27, 2000 and August 24, 2020: 3 class B, with $1,300 in assessed penalties.
How do I report a problem at Health Care Ctr at the Forum at Rancho San Antonio?
File a complaint with CDPH through its Cal Health Find system, or contact the Santa Clara County Long-Term Care Ombudsman at (408) 944-0567. In an emergency, call Adult Protective Services or 911.

If your loved one was harmed

We came to this work from the other side. We spent years defending nursing homes, which means we know how a facility builds a file to protect itself and where the gaps in that file tend to be. Under California's Elder Abuse Act (Welfare and Institutions Code sections 15600 to 15675), a family that proves, by clear and convincing evidence, that neglect was committed with recklessness, oppression, fraud or malice can recover remedies beyond an ordinary injury claim, including attorney's fees (section 15657).

If your loved one was harmed at Health Care Ctr at the Forum at Rancho San Antonio, talk to our Santa Clara County nursing home abuse lawyers. We handle cases in Cupertino and across California. The consultation is free and confidential, we are available around the clock, and you owe nothing unless we recover for you.

Call (888) 999-0169. Available 24/7. Free consultation. No fee unless we win.

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Sources

Disclaimer

The inspection data, ratings, citations, staffing figures, and ownership information on this page come from public sources, including the Centers for Medicare & Medicaid Services (medicare.gov) and the California Department of Public Health. This information is reported as published by those sources and may not reflect the most current findings or conditions at the facility. Deficiencies and citations listed may have been corrected or appealed since the date shown. Inclusion of Health Care Ctr at the Forum at Rancho San Antonio in this directory is not a statement, allegation, or suggestion that the facility has committed abuse, neglect, or any wrongdoing. This page is attorney advertising and an information resource. It is not legal advice, and using this site does not create an attorney-client relationship. Young & Wallin is not affiliated with Health Care Ctr at the Forum at Rancho San Antonio, and neither the facility nor any government agency endorses this page.

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