Crestwood Manor - 104 Complaints, Violations and Inspection Records
Data current as of the August 2026 CMS Care Compare release and the CDPH state enforcement dataset of August 27, 2024. State citation records cover July 1, 1997 through June 30, 2024.
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What the public record shows
If you are looking into Crestwood Manor - 104 in Stockton, whether a loved one lives there now or you are considering it, the public record is worth reading before you decide. It includes 1 citation in the state's two most serious classes, class A and class AA.
Here is what the record shows for this facility, drawn from CMS Care Compare and the California Department of Public Health:
- CMS overall rating: 3 of 5 stars. The health inspection rating, the most independent of the three categories, is 3 of 5.
- California state citations: 9 on record, including 1 class A and 8 class B, with $18,150 in assessed penalties.
- Staffing: 6.26 nursing hours per resident per day; registered nurse turnover 0%.
- Most recent standard inspection: 11 deficiencies cited on April 25, 2025. The most recent inspection since then was on April 13, 2026: 2 deficiencies cited in the complaint inspection.
- Federal enforcement: no federal fines on record in the reported period.
- Ownership: not reported, for-profit.
Crestwood Manor - 104 ratings and staffing
Crestwood Manor - 104 is located at 1130 Monaco Court in Stockton, San Joaquin County. It is a for-profit facility, with 190 certified beds and an average of 175.2 residents a day. It accepts Medicaid.
CMS rates every certified nursing home in three separate categories, and the overall star is a blend of them:
- Health inspections, based on what state surveyors observe in person during unannounced visits. Weight this one most heavily, because it does not rely on data the facility reports about itself.
- Staffing, drawn from payroll-based records of how much nursing time each resident actually receives.
- Quality measures, built largely from data the facility submits. Read a high score here with more caution than the other two.
For Crestwood Manor - 104, those scores are: health inspections 3 of 5, staffing 5 of 5, quality measures 1 of 5.
Staffing. Crestwood Manor - 104 reports 6.26 total nursing hours per resident per day, of which 0.49 are registered nurse hours. Over the reporting year, 9.8% of the nursing staff left. Registered nurses supervise aides, catch medication errors before they reach a resident, and notice when a person's condition is changing. Staffing is the single number that most reliably predicts whether a facility catches a problem early or lets it become a crisis.
How this home compares in the public record
CMS publishes each home's star rating and its payroll-based staffing hours, and it publishes the federal fines it has imposed. The county and California figures beside each number are the averages across those same published records.
These figures are taken from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). They are reported as published and are not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.
Homes in San Joaquin County with a higher CMS overall rating
CMS rates each of these homes above Crestwood Manor - 104 on the overall star rating it publishes. The rating is one measure of a facility's record, and each page below carries that home's own inspection findings, staffing hours and citation history.
- Meadowood a Health and Rehabilitation Center, Stockton: CMS overall rating 5 of 5
- Arbor Rehabilitation & Nursing Center, Lodi: CMS overall rating 4 of 5
- Fairmont Rehabilitation Hospital, Lodi: CMS overall rating 4 of 5
- Lodi Nursing & Rehabilitation, Lodi: CMS overall rating 4 of 5
- Vienna Nursing and Rehabilitation Center, Lodi: CMS overall rating 4 of 5
These figures are taken from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). They are reported as published and are not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.
Federal inspection findings and penalties
Scope and severity A to C means no actual harm, with potential for minimal harm. Scope and severity D to F means no actual harm, with potential for more than minimal harm. Scope and severity G to I means actual harm that is not immediate jeopardy. Scope and severity J to L means immediate jeopardy to resident health or safety.
April 13, 2026, complaint inspection
2 deficiencies cited. Surveyors cited the facility for protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody and develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- F0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. (scope and severity D)
- F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (scope and severity D)
January 7, 2026, complaint inspection
1 deficiency cited. Surveyors cited the facility for protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
- F0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. (scope and severity D)
September 18, 2025, complaint inspection
2 deficiencies cited. Surveyors cited the facility for develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured and ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
- F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (scope and severity D)
- F0676Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. (scope and severity D)
April 25, 2025, standard inspection
11 deficiencies cited. Surveyors cited the facility for procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards, honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive, and provide enough food/fluids to maintain a resident's health.
- F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (scope and severity F)
- F0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. (scope and severity E)
- F0692Provide enough food/fluids to maintain a resident's health. (scope and severity E)
- F0806Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. (scope and severity E)
- F0880Provide and implement an infection prevention and control program. (scope and severity E)
- F0658Ensure services provided by the nursing facility meet professional standards of quality. (scope and severity D)
- F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (scope and severity D)
- F0697Provide safe, appropriate pain management for a resident who requires such services. (scope and severity D)
- F0757Ensure each resident’s drug regimen must be free from unnecessary drugs. (scope and severity D)
- F0759Ensure medication error rates are not 5 percent or greater. (scope and severity D)
- F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. (scope and severity D)
August 20, 2024, complaint inspection
1 deficiency cited. Surveyors cited the facility for permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
- F0626Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy. (scope and severity D)
May 23, 2024, standard inspection
7 deficiencies cited. Surveyors cited the facility for provide or obtain dental services for each resident, honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights, and reasonably accommodate the needs and preferences of each resident.
- F0791Provide or obtain dental services for each resident. (scope and severity E)
- F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. (scope and severity D)
- F0558Reasonably accommodate the needs and preferences of each resident. (scope and severity D)
- F0604Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. (scope and severity D)
- F0641Ensure each resident receives an accurate assessment. (scope and severity D)
- F0676Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. (scope and severity D)
- F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (scope and severity D)
May 14, 2024, complaint inspection
1 deficiency cited. Surveyors cited the facility for protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
- F0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. (scope and severity D)
May 5, 2023, standard inspection
9 deficiencies cited. Surveyors cited the facility for procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards, keep all essential equipment working safely, and provide enough food/fluids to maintain a resident's health.
- F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (scope and severity F)
- F0908Keep all essential equipment working safely. (scope and severity F)
- F0692Provide enough food/fluids to maintain a resident's health. (scope and severity E)
- F0759Ensure medication error rates are not 5 percent or greater. (scope and severity E)
- F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. (scope and severity E)
- F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. (scope and severity D)
- F0658Ensure services provided by the nursing facility meet professional standards of quality. (scope and severity D)
- F0757Ensure each resident’s drug regimen must be free from unnecessary drugs. (scope and severity D)
- F0880Provide and implement an infection prevention and control program. (scope and severity D)
Penalties. CMS records show no federal fines for Crestwood Manor - 104 in the reported period.
California state citations
California inspects and cites nursing homes separately from the federal government. The Department of Public Health issues three classes of citation. A class AA citation is a class A violation that the Department of Public Health determined was a direct proximate cause of a resident's death. A class A citation is a violation the Department determined presented an imminent danger of death or serious harm to residents, or a substantial probability that death or serious physical harm would result. A class B citation is a violation the Department determined had a direct or immediate relationship to residents' health, safety or security, other than a class AA or A violation.
State records show 9 citations against Crestwood Manor - 104 between November 14, 2002 and June 14, 2024: 1 class A and 8 class B, with $18,150 in assessed penalties. 1 of these actions were connected to a resident's death.
- June 14, 2024, class B, Patient Rights. $3,000 penalty.
- August 31, 2021, class B, Abuse/Facility Not Self Reported. $2,000 penalty. Appealed.
- October 18, 2018, class A, Patient Care. $8,850 penalty. Appealed. Death-related.
- March 4, 2010, class B, Patient Rights. $750 penalty. Appealed.
- December 29, 2009, class B, Patient Rights. $750 penalty. Appealed.
- September 18, 2008, class B, Abuse/Facility Not Self Reported. $650 penalty. Appealed.
- May 19, 2008, class B, Patient Care. $650 penalty. Appealed.
- April 17, 2007, class B, Patient Care. $1,000 penalty.
- November 14, 2002, class B, Patient Rights. $500 penalty. Appealed.
Across San Joaquin County's 24 certified facilities, the average is about 10.5 state citations per facility. Crestwood Manor - 104's 9 is close to that average.
A citation marked "Appealed." is under appeal, so it is not a final determination. A citation records a determination by state surveyors. A citation does not by itself establish that any particular resident was injured or that the facility is liable to anyone.
Other nursing homes in Stockton
Families comparing options in Stockton often look at these facilities as well. Each link opens that facility's full public record:
- Crystal Creek Post-Acute, 2 stars, 25 state citations
- Delta Oaks Post Acute, 1 star, 8 state citations
- Clearwater Healthcare Center, 2 stars, 14 state citations
- Hampton Post Acute, 1 star, 20 state citations
- Oak Grove Post Acute, 1 star, 12 state citations
See every facility in the San Joaquin County nursing home directory.
Other nursing homes in San Joaquin County
These are other nursing homes in San Joaquin County, listed by how close each home's ZIP code is to the ZIP code for Crestwood Manor - 104. The public record gives a street address but no coordinates, so distance is not measured; homes in the same ZIP code appear first. No rating or inspection figure is used to order this list.
- Brookside Care Center, Stockton
- Delta Oaks Post Acute, Stockton
- Oak Grove Post Acute, Stockton
- Creekside Center, Stockton
- Crystal Creek Post-Acute, Stockton
This list is drawn from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). It is ordered by location only and is not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.
What to do if you are worried about care at this facility
You will usually notice something is wrong before anyone official does, and you do not need proof before you act. If you are concerned about care at Crestwood Manor - 104, you can take these steps:
Write down what you see. Note dates, times, and specific concerns, and photograph anything relevant. A clear, contemporaneous record matters if an investigation follows.
File a complaint with the California Department of Public Health. CDPH licenses and inspects skilled nursing facilities and investigates complaints, and a serious complaint can trigger an on-site inspection. You can file online through CDPH's Cal Health Find system, which routes your complaint to the San Joaquin County licensing district office.
Contact the Long-Term Care Ombudsman. The ombudsman is a free advocate who will visit your loved one, look into your concerns, and press the facility on their behalf. San Joaquin County's ombudsman program can be reached at (209) 468-3785. This is often the fastest first step when the issue is care quality rather than an emergency.
For the full walkthrough, see How to report nursing home abuse in California.
Injuries that most often signal neglect
The injuries below are the ones most often at issue in California nursing home cases. Any one of them at Crestwood Manor - 104 is a reason to ask what the facility's own records show:
- Bedsores and pressure ulcers, especially a wound that reached stage 3 or 4
- Falls and fractures in a resident who was supposed to be supervised
- Wandering and elopement from a building that was not secured
- Dehydration and malnutrition
- Sepsis and untreated infections
- Medication errors
- Wrongful death, when neglect contributed to a resident's passing
Nursing home abuse claims in San Joaquin County
If a loved one was harmed at Crestwood Manor - 104, these pages explain how San Joaquin County families pursue the most common nursing home claims, each with local facility data and the county long-term care ombudsman:
- San Joaquin County bedsore lawyer
- San Joaquin County nursing home neglect lawyer
- San Joaquin County nursing home fall lawyer
- San Joaquin County nursing home wrongful death lawyer
You can also compare every home in the San Joaquin County nursing home directory.
Are There Lawsuits Against Crestwood Manor - 104?
This page reports federal and state inspection, complaint and enforcement records for Crestwood Manor - 104. Those records are separate from civil lawsuits: a government citation is not a lawsuit, and a facility can be sued without ever being cited. This site does not track civil court filings. Civil cases against California skilled nursing facilities are usually filed in the Superior Court of the county where the facility is located; records for San Joaquin County are searchable through the San Joaquin County Superior Court's online case records. If your family member was injured at Crestwood Manor - 104, the records that matter most are usually the resident's own: nursing notes, care plans, fall-risk assessments, wound records, medication administration records, physician orders and incident reports. Talk to us about what happened.
Frequently asked questions
- Is Crestwood Manor - 104 a good nursing home?
- CMS gives Crestwood Manor - 104 an overall rating of 3 of 5 stars, with a health inspection rating of 3 of 5 based on in-person state surveys. California has issued 9 state citations against the facility, including 1 in the state's two most serious classes, class A and class AA. A rating is a starting point, not a verdict. Read it alongside the inspection dates and what you see for yourself.
- What should I do if my loved one was injured at Crestwood Manor - 104?
- Document the injury with dated photos, request the care plan and treatment records, and report your concern to the California Department of Public Health and the San Joaquin County Long-Term Care Ombudsman. If the injury is serious, such as a bedsore, a fall, or an untreated infection, you can also speak with a nursing home attorney about whether you have a claim.
- Has Crestwood Manor - 104 been fined or cited for serious violations?
- Public records show 9 California state citations with $18,150 in state penalties, including 1 class A citation.
- How many state citations does Crestwood Manor - 104 have?
- The California Department of Public Health has issued 9 citations against Crestwood Manor - 104 in Stockton between November 14, 2002 and June 14, 2024: 1 class A and 8 class B, with $18,150 in assessed penalties.
- How do I report a problem at Crestwood Manor - 104?
- File a complaint with CDPH through its Cal Health Find system, or contact the San Joaquin County Long-Term Care Ombudsman at (209) 468-3785. In an emergency, call Adult Protective Services or 911.
If your loved one was harmed
We came to this work from the other side. We spent years defending nursing homes, which means we know how a facility builds a file to protect itself and where the gaps in that file tend to be. Under California's Elder Abuse Act (Welfare and Institutions Code sections 15600 to 15675), a family that proves, by clear and convincing evidence, that neglect was committed with recklessness, oppression, fraud or malice can recover remedies beyond an ordinary injury claim, including attorney's fees (section 15657).
If your loved one was harmed at Crestwood Manor - 104, talk to our San Joaquin County nursing home abuse lawyers. We handle cases in Stockton and across California. The consultation is free and confidential, we are available around the clock, and you owe nothing unless we recover for you.
Call (888) 999-0169. Available 24/7. Free consultation. No fee unless we win.
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Sources
- Centers for Medicare & Medicaid Services, Care Compare: Crestwood Manor - 104 provider record, CCN 05A340. Ratings, staffing, and federal deficiency data processed August 1, 2026.
- CMS Provider Data Catalog: Provider Information, Penalties, and Health Deficiencies datasets.
- California Department of Public Health, Cal Health Find: Crestwood Manor - 104 state license record, FACID 100000035, license 100000227.
- California Department of Public Health, Health Facilities State Enforcement Actions dataset (CHHS Open Data), citations July 1, 1997 through June 30, 2024.
Disclaimer
The inspection data, ratings, citations, staffing figures, and ownership information on this page come from public sources, including the Centers for Medicare & Medicaid Services (medicare.gov) and the California Department of Public Health. This information is reported as published by those sources and may not reflect the most current findings or conditions at the facility. Deficiencies and citations listed may have been corrected or appealed since the date shown. Inclusion of Crestwood Manor - 104 in this directory is not a statement, allegation, or suggestion that the facility has committed abuse, neglect, or any wrongdoing. This page is attorney advertising and an information resource. It is not legal advice, and using this site does not create an attorney-client relationship. Young & Wallin is not affiliated with Crestwood Manor - 104, and neither the facility nor any government agency endorses this page.