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San Bernardino County

Laurel Convalescent Hospital Complaints, Violations and Inspection Records

Reviewed by Thomas Wallin, Young & Wallin

Data current as of the August 2026 CMS Care Compare release and the CDPH state enforcement dataset of August 27, 2024. State citation records cover July 1, 1997 through June 30, 2024.

What the public record shows

If you are looking into Laurel Convalescent Hospital in Fontana, whether a loved one lives there now or you are considering it, the public record is worth reading before you decide. Federal and state inspectors publish what they find.

CMS overall rating 3 of 5 Health inspections 3 of 5
Nursing hours per resident per day 4.35 Compared with the California average below
California state citations 6 $5,000 in penalties
Federal fines $0 No federal fines on record
CMS overall rating
CMS overall rating: 3 out of 5 stars.
Nursing hours per resident per day, against the California average
This facility reports 4.35 nursing hours per resident per day, below the California average of 4.52.
California state citations by year
California state citations by year, between 2003 and 2022: 6 citations on record, including 6 class B.

Here is what the record shows for this facility, drawn from CMS Care Compare and the California Department of Public Health:

  • CMS overall rating: 3 of 5 stars. The health inspection rating, the most independent of the three categories, is 3 of 5.
  • California state citations: 6 on record, including 6 class B, with $5,000 in assessed penalties.
  • Staffing: 4.35 nursing hours per resident per day; registered nurse turnover 44.4%.
  • Most recent standard inspection: 12 deficiencies cited on March 12, 2026.
  • Federal enforcement: no federal fines on record in the reported period.
  • Ownership: Laurel Wellness and Nursing Center LLC, for-profit, part of Longwood Management Corporation (38 facilities nationally).
Entrance of a California skilled nursing facility on a clear morning. Illustration on the page for Laurel Convalescent Hospital in Fontana, California.
Illustration. Not a photograph of Laurel Convalescent Hospital.

Laurel Convalescent Hospital ratings and staffing

Laurel Convalescent Hospital is located at 7509 N. Laurel Ave in Fontana, San Bernardino County. It is a for-profit facility operated by Laurel Wellness and Nursing Center LLC, part of Longwood Management Corporation, with 99 certified beds and an average of 77.3 residents a day. It accepts Medicare and Medicaid.

CMS rates every certified nursing home in three separate categories, and the overall star is a blend of them:

  • Health inspections, based on what state surveyors observe in person during unannounced visits. Weight this one most heavily, because it does not rely on data the facility reports about itself.
  • Staffing, drawn from payroll-based records of how much nursing time each resident actually receives.
  • Quality measures, built largely from data the facility submits. Read a high score here with more caution than the other two.

For Laurel Convalescent Hospital, those scores are: health inspections 3 of 5, staffing 4 of 5, quality measures 4 of 5.

Staffing. Laurel Convalescent Hospital reports 4.35 total nursing hours per resident per day, of which 0.43 are registered nurse hours. Over the reporting year, 46.6% of the nursing staff left. Registered nurses supervise aides, catch medication errors before they reach a resident, and notice when a person's condition is changing. Staffing is the single number that most reliably predicts whether a facility catches a problem early or lets it become a crisis.

How this home compares in the public record

CMS publishes each home's star rating and its payroll-based staffing hours, and it publishes the federal fines it has imposed. The county and California figures beside each number are the averages across those same published records.

CMS overall rating 3 of 5 San Bernardino County average 3.81 of 5 across 54 rated homes. California average 3.16 of 5 across 1,154 rated homes
Nursing hours per resident per day 4.35 San Bernardino County average 4.63. California average 4.52
Federal fines $0 San Bernardino County average $8,100 per home. California average $24,666 per home

These figures are taken from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). They are reported as published and are not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.

Homes in San Bernardino County with a higher CMS overall rating

CMS rates each of these homes above Laurel Convalescent Hospital on the overall star rating it publishes. The rating is one measure of a facility's record, and each page below carries that home's own inspection findings, staffing hours and citation history.

These figures are taken from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). They are reported as published and are not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.

Federal inspection findings and penalties

Scope and severity A to C means no actual harm, with potential for minimal harm. Scope and severity D to F means no actual harm, with potential for more than minimal harm. Scope and severity G to I means actual harm that is not immediate jeopardy. Scope and severity J to L means immediate jeopardy to resident health or safety.

March 12, 2026, standard inspection

12 deficiencies cited. Surveyors cited the facility for procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards, provide and implement an infection prevention and control program, and ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

  • F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (scope and severity F)
  • F0880Provide and implement an infection prevention and control program. (scope and severity F)
  • F0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. (scope and severity E)
  • F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. (scope and severity D)
  • F0552Ensure that residents are fully informed and understand their health status, care and treatments. (scope and severity D)
  • F0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. (scope and severity D)
  • F0697Provide safe, appropriate pain management for a resident who requires such services. (scope and severity D)
  • F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (scope and severity D)
  • F0757Ensure each resident’s drug regimen must be free from unnecessary drugs. (scope and severity D)
  • F0759Ensure medication error rates are not 5 percent or greater. (scope and severity D)
  • F0800Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs. (scope and severity D)
  • F0908Keep all essential equipment working safely. (scope and severity D)

December 13, 2024, complaint inspection

1 deficiency cited. Surveyors cited the facility for provide appropriate treatment and care according to orders, resident’s preferences and goals.

  • F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals. (scope and severity D)

November 14, 2024, standard inspection

3 deficiencies cited. Surveyors cited the facility for procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards, provide care and assistance to perform activities of daily living for any resident who is unable, and provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

  • F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (scope and severity F)
  • F0677Provide care and assistance to perform activities of daily living for any resident who is unable. (scope and severity D)
  • F0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. (scope and severity D)

October 2, 2024, complaint inspection

1 deficiency cited. Surveyors cited the facility for honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

  • F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. (scope and severity D)

September 30, 2024, complaint inspection

1 deficiency cited. Surveyors cited the facility for provide appropriate treatment and care according to orders, resident’s preferences and goals.

  • F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals. (scope and severity D)

May 25, 2024, complaint inspection

1 deficiency cited. Surveyors cited the facility for protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

  • F0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. (scope and severity D)

May 24, 2024, complaint inspection

1 deficiency cited. Surveyors cited the facility for immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

  • F0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. (scope and severity D)

May 23, 2024, complaint inspection

1 deficiency cited. Surveyors cited the facility for provide medically-related social services to help each resident achieve the highest possible quality of life.

  • F0745Provide medically-related social services to help each resident achieve the highest possible quality of life. (scope and severity D)

May 7, 2024, complaint inspection

3 deficiencies cited. Surveyors cited the facility for immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident, provide appropriate treatment and care according to orders, resident’s preferences and goals, and provide for the safe, appropriate administration of iv fluids for a resident when needed.

  • F0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. (scope and severity D)
  • F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals. (scope and severity D)
  • F0694Provide for the safe, appropriate administration of IV fluids for a resident when needed. (scope and severity D)

April 15, 2024, complaint inspection

1 deficiency cited. Surveyors cited the facility for timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

  • F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. (scope and severity D)

March 27, 2024, complaint inspection

1 deficiency cited. Surveyors cited the facility for provide appropriate treatment and care according to orders, resident’s preferences and goals.

  • F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals. (scope and severity D)

March 20, 2024, complaint inspection

1 deficiency cited. Surveyors cited the facility for provide appropriate treatment and care according to orders, resident’s preferences and goals.

  • F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals. (scope and severity D)

September 1, 2023, complaint inspection

1 deficiency cited. Surveyors cited the facility for ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

  • F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (scope and severity D)

November 18, 2021, standard inspection

11 deficiencies cited. Surveyors cited the facility for have a policy regarding use and storage of foods brought to residents by family and other visitors, ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents, and provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

  • F0813Have a policy regarding use and storage of foods brought to residents by family and other visitors. (scope and severity F)
  • F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (scope and severity E)
  • F0725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. (scope and severity E)
  • F0558Reasonably accommodate the needs and preferences of each resident. (scope and severity D)
  • F0698Provide safe, appropriate dialysis care/services for a resident who requires such services. (scope and severity D)
  • F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (scope and severity D)
  • F0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. (scope and severity D)
  • F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. (scope and severity D)
  • F0803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. (scope and severity D)
  • F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (scope and severity D)
  • F0880Provide and implement an infection prevention and control program. (scope and severity D)

Penalties. CMS records show no federal fines for Laurel Convalescent Hospital in the reported period.

California state citations

California inspects and cites nursing homes separately from the federal government. The Department of Public Health issues three classes of citation. A class AA citation is a class A violation that the Department of Public Health determined was a direct proximate cause of a resident's death. A class A citation is a violation the Department determined presented an imminent danger of death or serious harm to residents, or a substantial probability that death or serious physical harm would result. A class B citation is a violation the Department determined had a direct or immediate relationship to residents' health, safety or security, other than a class AA or A violation.

State records show 6 citations against Laurel Convalescent Hospital between July 10, 2003 and September 9, 2022: 6 class B, with $5,000 in assessed penalties.

  • September 9, 2022, class B, Patient Care. $1,000 penalty.
  • May 1, 2019, class B, Physical Environment. $500 penalty.
  • May 1, 2019, class B, Medication. $500 penalty.
  • May 1, 2019, class B, Patient Care. $1,000 penalty.
  • May 28, 2004, class B, Problem Transfer. $1,000 penalty. Appealed.
  • July 10, 2003, class B, Patient Care. $1,000 penalty.

Across San Bernardino County's 55 certified facilities, the average is about 8.7 state citations per facility. Laurel Convalescent Hospital's 6 is below that average.

A citation marked "Appealed." is under appeal, so it is not a final determination. A citation records a determination by state surveyors. A citation does not by itself establish that any particular resident was injured or that the facility is liable to anyone.

Other nursing homes in Fontana

Families comparing options in Fontana often look at these facilities as well. Each link opens that facility's full public record:

See every facility in the San Bernardino County nursing home directory.

Other nursing homes in San Bernardino County

These are other nursing homes in San Bernardino County, listed by how close each home's ZIP code is to the ZIP code for Laurel Convalescent Hospital. The public record gives a street address but no coordinates, so distance is not measured; homes in the same ZIP code appear first. No rating or inspection figure is used to order this list.

This list is drawn from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). It is ordered by location only and is not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.

Couple reading a nursing home inspection report together at home. Illustration on the page for Laurel Convalescent Hospital in Fontana, California.
Couple reading a nursing home inspection report together at home

What to do if you are worried about care at this facility

You will usually notice something is wrong before anyone official does, and you do not need proof before you act. If you are concerned about care at Laurel Convalescent Hospital, you can take these steps:

Write down what you see. Note dates, times, and specific concerns, and photograph anything relevant. A clear, contemporaneous record matters if an investigation follows.

File a complaint with the California Department of Public Health. CDPH licenses and inspects skilled nursing facilities and investigates complaints, and a serious complaint can trigger an on-site inspection. You can file online through CDPH's Cal Health Find system, which routes your complaint to the San Bernardino County licensing district office.

Contact the Long-Term Care Ombudsman. The ombudsman is a free advocate who will visit your loved one, look into your concerns, and press the facility on their behalf. San Bernardino County's ombudsman program can be reached at (800) 334-9473. This is often the fastest first step when the issue is care quality rather than an emergency.

For the full walkthrough, see How to report nursing home abuse in California.

Injuries that most often signal neglect

The injuries below are the ones most often at issue in California nursing home cases. Any one of them at Laurel Convalescent Hospital is a reason to ask what the facility's own records show:

Nursing home abuse claims in San Bernardino County

If a loved one was harmed at Laurel Convalescent Hospital, these pages explain how San Bernardino County families pursue the most common nursing home claims, each with local facility data and the county long-term care ombudsman:

You can also compare every home in the San Bernardino County nursing home directory.

Are There Lawsuits Against Laurel Convalescent Hospital?

This page reports federal and state inspection, complaint and enforcement records for Laurel Convalescent Hospital. Those records are separate from civil lawsuits: a government citation is not a lawsuit, and a facility can be sued without ever being cited. This site does not track civil court filings. Civil cases against California skilled nursing facilities are usually filed in the Superior Court of the county where the facility is located; records for San Bernardino County are searchable through the San Bernardino County Superior Court's online case records. If your family member was injured at Laurel Convalescent Hospital, the records that matter most are usually the resident's own: nursing notes, care plans, fall-risk assessments, wound records, medication administration records, physician orders and incident reports. Talk to us about what happened.

Family touring a California nursing home and asking staff questions. Illustration on the page for Laurel Convalescent Hospital in Fontana, California.
Family touring a California nursing home and asking staff questions

Frequently asked questions

Is Laurel Convalescent Hospital a good nursing home?
CMS gives Laurel Convalescent Hospital an overall rating of 3 of 5 stars, with a health inspection rating of 3 of 5 based on in-person state surveys. California has issued 6 state citations against the facility. A rating is a starting point, not a verdict. Read it alongside the inspection dates and what you see for yourself.
What should I do if my loved one was injured at Laurel Convalescent Hospital?
Document the injury with dated photos, request the care plan and treatment records, and report your concern to the California Department of Public Health and the San Bernardino County Long-Term Care Ombudsman. If the injury is serious, such as a bedsore, a fall, or an untreated infection, you can also speak with a nursing home attorney about whether you have a claim.
Has Laurel Convalescent Hospital been fined or cited for serious violations?
Public records show 6 California state citations with $5,000 in state penalties.
How many state citations does Laurel Convalescent Hospital have?
The California Department of Public Health has issued 6 citations against Laurel Convalescent Hospital in Fontana between July 10, 2003 and September 9, 2022: 6 class B, with $5,000 in assessed penalties.
How do I report a problem at Laurel Convalescent Hospital?
File a complaint with CDPH through its Cal Health Find system, or contact the San Bernardino County Long-Term Care Ombudsman at (800) 334-9473. In an emergency, call Adult Protective Services or 911.

If your loved one was harmed

We came to this work from the other side. We spent years defending nursing homes, which means we know how a facility builds a file to protect itself and where the gaps in that file tend to be. Under California's Elder Abuse Act (Welfare and Institutions Code sections 15600 to 15675), a family that proves, by clear and convincing evidence, that neglect was committed with recklessness, oppression, fraud or malice can recover remedies beyond an ordinary injury claim, including attorney's fees (section 15657).

If your loved one was harmed at Laurel Convalescent Hospital, talk to our San Bernardino County nursing home abuse lawyers. We handle cases in Fontana and across California. The consultation is free and confidential, we are available around the clock, and you owe nothing unless we recover for you.

Call (888) 999-0169. Available 24/7. Free consultation. No fee unless we win.

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Sources

  • Centers for Medicare & Medicaid Services, Care Compare: Laurel Convalescent Hospital provider record, CCN 056429. Ratings, staffing, and federal deficiency data processed August 1, 2026.
  • CMS Provider Data Catalog: Provider Information, Penalties, and Health Deficiencies datasets.
  • California Department of Public Health, Cal Health Find: Laurel Convalescent Hospital state license record, FACID 240000285, license 240000166.
  • California Department of Public Health, Health Facilities State Enforcement Actions dataset (CHHS Open Data), citations July 1, 1997 through June 30, 2024.

Disclaimer

The inspection data, ratings, citations, staffing figures, and ownership information on this page come from public sources, including the Centers for Medicare & Medicaid Services (medicare.gov) and the California Department of Public Health. This information is reported as published by those sources and may not reflect the most current findings or conditions at the facility. Deficiencies and citations listed may have been corrected or appealed since the date shown. Inclusion of Laurel Convalescent Hospital in this directory is not a statement, allegation, or suggestion that the facility has committed abuse, neglect, or any wrongdoing. This page is attorney advertising and an information resource. It is not legal advice, and using this site does not create an attorney-client relationship. Young & Wallin is not affiliated with Laurel Convalescent Hospital, and neither the facility nor any government agency endorses this page.

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