Hillcrest Nursing Home Complaints, Violations and Inspection Records
Data current as of the August 2026 CMS Care Compare release and the CDPH state enforcement dataset of August 27, 2024. State citation records cover July 1, 1997 through June 30, 2024.
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What the public record shows
If you are looking into Hillcrest Nursing Home in San Bernardino, whether a loved one lives there now or you are considering it, the public record is worth reading before you decide. It includes 4 citations in the state's two most serious classes, class A and class AA.
Here is what the record shows for this facility, drawn from CMS Care Compare and the California Department of Public Health:
- CMS overall rating: 5 of 5 stars. The health inspection rating, the most independent of the three categories, is 5 of 5.
- California state citations: 14 on record, including 4 class A and 10 class B, with $44,900 in assessed penalties.
- Staffing: 3.68 nursing hours per resident per day. Registered nurse turnover not reported.
- Most recent standard inspection: 3 deficiencies cited on November 18, 2025.
- Federal enforcement: no federal fines on record in the reported period.
- Ownership: Marna Health Services Inc, for-profit.
Hillcrest Nursing Home ratings and staffing
Hillcrest Nursing Home is located at 4280 Cypress Drive in San Bernardino, San Bernardino County. It is a for-profit facility operated by Marna Health Services Inc, with 59 certified beds and an average of 50.1 residents a day. It accepts Medicare and Medicaid.
CMS rates every certified nursing home in three separate categories, and the overall star is a blend of them:
- Health inspections, based on what state surveyors observe in person during unannounced visits. Weight this one most heavily, because it does not rely on data the facility reports about itself.
- Staffing, drawn from payroll-based records of how much nursing time each resident actually receives.
- Quality measures, built largely from data the facility submits. Read a high score here with more caution than the other two.
For Hillcrest Nursing Home, those scores are: health inspections 5 of 5, staffing 3 of 5, quality measures 5 of 5.
Staffing. Hillcrest Nursing Home reports 3.68 total nursing hours per resident per day, of which 0.17 are registered nurse hours. Over the reporting year, 60.6% of the nursing staff left. Registered nurses supervise aides, catch medication errors before they reach a resident, and notice when a person's condition is changing. Staffing is the single number that most reliably predicts whether a facility catches a problem early or lets it become a crisis.
How this home compares in the public record
CMS publishes each home's star rating and its payroll-based staffing hours, and it publishes the federal fines it has imposed. The county and California figures beside each number are the averages across those same published records.
These figures are taken from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). They are reported as published and are not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.
Federal inspection findings and penalties
Scope and severity A to C means no actual harm, with potential for minimal harm. Scope and severity D to F means no actual harm, with potential for more than minimal harm. Scope and severity G to I means actual harm that is not immediate jeopardy. Scope and severity J to L means immediate jeopardy to resident health or safety.
November 18, 2025, standard inspection
3 deficiencies cited. Surveyors cited the facility for honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights, implement a program that monitors antibiotic use, and provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
- F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. (scope and severity D)
- F0881Implement a program that monitors antibiotic use. (scope and severity D)
- F0912Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. (scope and severity B)
July 26, 2024, standard inspection
6 deficiencies cited. Surveyors cited the facility for procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards, ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident, and honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
- F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (scope and severity F)
- F0803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. (scope and severity E)
- F0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. (scope and severity D)
- F0641Ensure each resident receives an accurate assessment. (scope and severity D)
- F0880Provide and implement an infection prevention and control program. (scope and severity D)
- F0912Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. (scope and severity B)
March 3, 2022, standard inspection
11 deficiencies cited. Surveyors cited the facility for procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards, not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged, and ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
- F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (scope and severity F)
- F0622Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. (scope and severity E)
- F0803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. (scope and severity E)
- F0636Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. (scope and severity D)
- F0638Assure that each resident’s assessment is updated at least once every 3 months. (scope and severity D)
- F0641Ensure each resident receives an accurate assessment. (scope and severity D)
- F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (scope and severity D)
- F0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. (scope and severity D)
- F0880Provide and implement an infection prevention and control program. (scope and severity D)
- F0926Have policies on smoking. (scope and severity D)
- F0912Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. (scope and severity B)
Penalties. CMS records show no federal fines for Hillcrest Nursing Home in the reported period.
California state citations
California inspects and cites nursing homes separately from the federal government. The Department of Public Health issues three classes of citation. A class AA citation is a class A violation that the Department of Public Health determined was a direct proximate cause of a resident's death. A class A citation is a violation the Department determined presented an imminent danger of death or serious harm to residents, or a substantial probability that death or serious physical harm would result. A class B citation is a violation the Department determined had a direct or immediate relationship to residents' health, safety or security, other than a class AA or A violation.
State records show 14 citations against Hillcrest Nursing Home between July 10, 2000 and July 24, 2017: 4 class A and 10 class B, with $44,900 in assessed penalties.
- July 24, 2017, class A, Medication. $5,000 penalty.
- July 13, 2017, class B, Abuse/Facility Not Self Reported. $1,000 penalty.
- July 5, 2012, class B, Patient Care. $1,000 penalty.
- November 10, 2009, class A, Patient Care. $16,000 penalty.
- April 2, 2008, class B, Problem Transfer. $1,950 penalty.
- March 4, 2008, class B, Administration. $1,400 penalty.
- July 28, 2006, class B, Patient Care. $1,000 penalty.
- September 21, 2005, class B, Abuse/Facility Not Self Reported. $150 penalty. Appealed.
- November 3, 2004, class B, Administration. $300 penalty.
- September 2, 2004, class B, Patient Care. $500 penalty.
- July 22, 2004, class A, Patient Care. $10,000 penalty. Appealed.
- September 6, 2001, class B, Physical Environment. $1,000 penalty.
and 2 earlier citations, in the CDPH record linked under Sources.
Across San Bernardino County's 55 certified facilities, the average is about 8.7 state citations per facility. Hillcrest Nursing Home's 14 is above that average.
A citation marked "Appealed." is under appeal, so it is not a final determination. A citation records a determination by state surveyors. A citation does not by itself establish that any particular resident was injured or that the facility is liable to anyone.
Other nursing homes in San Bernardino
Families comparing options in San Bernardino often look at these facilities as well. Each link opens that facility's full public record:
- Waterman Canyon Post Acute, 4 stars, 5 state citations
- Arrowhead Springs Healthcare, 4 stars, 5 state citations
- Valley Healthcare Center, 4 stars, 16 state citations
- Del Rosa Villa, 2 stars, 10 state citations
- Haven Post Acute, 4 stars, 15 state citations
See every facility in the San Bernardino County nursing home directory.
Other nursing homes in San Bernardino County
These are other nursing homes in San Bernardino County, listed by how close each home's ZIP code is to the ZIP code for Hillcrest Nursing Home. The public record gives a street address but no coordinates, so distance is not measured; homes in the same ZIP code appear first. No rating or inspection figure is used to order this list.
- Arrowhead Healthcare Center, LLC, San Bernardino
- Shandin Hills Behavior Therapy Center, San Bernardino
- Arrowhead Springs Healthcare, San Bernardino
- Del Rosa Villa, San Bernardino
- Haven Post Acute, San Bernardino
This list is drawn from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). It is ordered by location only and is not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.
What to do if you are worried about care at this facility
You will usually notice something is wrong before anyone official does, and you do not need proof before you act. If you are concerned about care at Hillcrest Nursing Home, you can take these steps:
Write down what you see. Note dates, times, and specific concerns, and photograph anything relevant. A clear, contemporaneous record matters if an investigation follows.
File a complaint with the California Department of Public Health. CDPH licenses and inspects skilled nursing facilities and investigates complaints, and a serious complaint can trigger an on-site inspection. You can file online through CDPH's Cal Health Find system, which routes your complaint to the San Bernardino County licensing district office.
Contact the Long-Term Care Ombudsman. The ombudsman is a free advocate who will visit your loved one, look into your concerns, and press the facility on their behalf. San Bernardino County's ombudsman program can be reached at (800) 334-9473. This is often the fastest first step when the issue is care quality rather than an emergency.
For the full walkthrough, see How to report nursing home abuse in California.
Injuries that most often signal neglect
The injuries below are the ones most often at issue in California nursing home cases. Any one of them at Hillcrest Nursing Home is a reason to ask what the facility's own records show:
- Bedsores and pressure ulcers, especially a wound that reached stage 3 or 4
- Falls and fractures in a resident who was supposed to be supervised
- Wandering and elopement from a building that was not secured
- Dehydration and malnutrition
- Sepsis and untreated infections
- Medication errors
- Wrongful death, when neglect contributed to a resident's passing
Nursing home abuse claims in San Bernardino County
If a loved one was harmed at Hillcrest Nursing Home, these pages explain how San Bernardino County families pursue the most common nursing home claims, each with local facility data and the county long-term care ombudsman:
- San Bernardino County bedsore lawyer
- San Bernardino County nursing home neglect lawyer
- San Bernardino County nursing home fall lawyer
- San Bernardino County nursing home wrongful death lawyer
- San Bernardino County nursing home sepsis lawyer
- San Bernardino County nursing home dehydration and malnutrition lawyer
- San Bernardino County nursing home medication error lawyer
You can also compare every home in the San Bernardino County nursing home directory.
Are There Lawsuits Against Hillcrest Nursing Home?
This page reports federal and state inspection, complaint and enforcement records for Hillcrest Nursing Home. Those records are separate from civil lawsuits: a government citation is not a lawsuit, and a facility can be sued without ever being cited. This site does not track civil court filings. Civil cases against California skilled nursing facilities are usually filed in the Superior Court of the county where the facility is located; records for San Bernardino County are searchable through the San Bernardino County Superior Court's online case records. If your family member was injured at Hillcrest Nursing Home, the records that matter most are usually the resident's own: nursing notes, care plans, fall-risk assessments, wound records, medication administration records, physician orders and incident reports. Talk to us about what happened.
Frequently asked questions
- Is Hillcrest Nursing Home a good nursing home?
- CMS gives Hillcrest Nursing Home an overall rating of 5 of 5 stars, with a health inspection rating of 5 of 5 based on in-person state surveys. California has issued 14 state citations against the facility, including 4 in the state's two most serious classes, class A and class AA. A rating is a starting point, not a verdict. Read it alongside the inspection dates and what you see for yourself.
- What should I do if my loved one was injured at Hillcrest Nursing Home?
- Document the injury with dated photos, request the care plan and treatment records, and report your concern to the California Department of Public Health and the San Bernardino County Long-Term Care Ombudsman. If the injury is serious, such as a bedsore, a fall, or an untreated infection, you can also speak with a nursing home attorney about whether you have a claim.
- Has Hillcrest Nursing Home been fined or cited for serious violations?
- Public records show 14 California state citations with $44,900 in state penalties, including 4 class A citations.
- How many state citations does Hillcrest Nursing Home have?
- The California Department of Public Health has issued 14 citations against Hillcrest Nursing Home in San Bernardino between July 10, 2000 and July 24, 2017: 4 class A and 10 class B, with $44,900 in assessed penalties.
- How do I report a problem at Hillcrest Nursing Home?
- File a complaint with CDPH through its Cal Health Find system, or contact the San Bernardino County Long-Term Care Ombudsman at (800) 334-9473. In an emergency, call Adult Protective Services or 911.
If your loved one was harmed
We came to this work from the other side. We spent years defending nursing homes, which means we know how a facility builds a file to protect itself and where the gaps in that file tend to be. Under California's Elder Abuse Act (Welfare and Institutions Code sections 15600 to 15675), a family that proves, by clear and convincing evidence, that neglect was committed with recklessness, oppression, fraud or malice can recover remedies beyond an ordinary injury claim, including attorney's fees (section 15657).
If your loved one was harmed at Hillcrest Nursing Home, talk to our San Bernardino County nursing home abuse lawyers. We handle cases in San Bernardino and across California. The consultation is free and confidential, we are available around the clock, and you owe nothing unless we recover for you.
Call (888) 999-0169. Available 24/7. Free consultation. No fee unless we win.
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Sources
- Centers for Medicare & Medicaid Services, Care Compare: Hillcrest Nursing Home provider record, CCN 555890. Ratings, staffing, and federal deficiency data processed August 1, 2026.
- CMS Provider Data Catalog: Provider Information, Penalties, and Health Deficiencies datasets.
- California Department of Public Health, Cal Health Find: Hillcrest Nursing Home state license record, FACID 240000066, license 240000149.
- California Department of Public Health, Health Facilities State Enforcement Actions dataset (CHHS Open Data), citations July 1, 1997 through June 30, 2024.
Disclaimer
The inspection data, ratings, citations, staffing figures, and ownership information on this page come from public sources, including the Centers for Medicare & Medicaid Services (medicare.gov) and the California Department of Public Health. This information is reported as published by those sources and may not reflect the most current findings or conditions at the facility. Deficiencies and citations listed may have been corrected or appealed since the date shown. Inclusion of Hillcrest Nursing Home in this directory is not a statement, allegation, or suggestion that the facility has committed abuse, neglect, or any wrongdoing. This page is attorney advertising and an information resource. It is not legal advice, and using this site does not create an attorney-client relationship. Young & Wallin is not affiliated with Hillcrest Nursing Home, and neither the facility nor any government agency endorses this page.