Eastern Plumas Hospital- Portola Campus Dp/Snf Complaints, Violations and Inspection Records
Data current as of the August 2026 CMS Care Compare release and the CDPH state enforcement dataset of August 27, 2024. State citation records cover July 1, 1997 through June 30, 2024.
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What the public record shows
If you are looking into Eastern Plumas Hospital- Portola Campus Dp/Snf in Portola, whether a loved one lives there now or you are considering it, the public record is worth reading before you decide. Federal and state inspectors publish what they find.
Here is what the record shows for this facility, drawn from CMS Care Compare and the California Department of Public Health:
- CMS overall rating: 3 of 5 stars. The health inspection rating, the most independent of the three categories, is 3 of 5.
- California state citations: 7 on record, including 7 class B, with $4,050 in assessed penalties.
- Staffing: 4.70 nursing hours per resident per day; registered nurse turnover 21.4%.
- Most recent standard inspection: 7 deficiencies cited on July 24, 2025.
- Federal enforcement: 3 federal fines totaling $69,450 in the reported period.
- Ownership: Eastern Plumas Health Care District, government.
Eastern Plumas Hospital- Portola Campus Dp/Snf ratings and staffing
Eastern Plumas Hospital- Portola Campus Dp/Snf is located at 500 First Street in Portola, Plumas County. It is a government facility operated by Eastern Plumas Health Care District, with 66 certified beds and an average of 59.8 residents a day. It accepts Medicare and Medicaid.
CMS rates every certified nursing home in three separate categories, and the overall star is a blend of them:
- Health inspections, based on what state surveyors observe in person during unannounced visits. Weight this one most heavily, because it does not rely on data the facility reports about itself.
- Staffing, drawn from payroll-based records of how much nursing time each resident actually receives.
- Quality measures, built largely from data the facility submits. Read a high score here with more caution than the other two.
For Eastern Plumas Hospital- Portola Campus Dp/Snf, those scores are: health inspections 3 of 5, staffing 5 of 5, quality measures 1 of 5.
Staffing. Eastern Plumas Hospital- Portola Campus Dp/Snf reports 4.70 total nursing hours per resident per day, of which 1.01 are registered nurse hours. Over the reporting year, 33.3% of the nursing staff left. Registered nurses supervise aides, catch medication errors before they reach a resident, and notice when a person's condition is changing. Staffing is the single number that most reliably predicts whether a facility catches a problem early or lets it become a crisis.
How this home compares in the public record
CMS publishes each home's star rating and its payroll-based staffing hours, and it publishes the federal fines it has imposed. The county and California figures beside each number are the averages across those same published records.
These figures are taken from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). They are reported as published and are not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.
Federal inspection findings and penalties
Scope and severity A to C means no actual harm, with potential for minimal harm. Scope and severity D to F means no actual harm, with potential for more than minimal harm. Scope and severity G to I means actual harm that is not immediate jeopardy. Scope and severity J to L means immediate jeopardy to resident health or safety.
July 24, 2025, standard inspection
7 deficiencies cited. Surveyors cited the facility for ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents, honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely, and prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
- F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (scope and severity G)
- F0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. (scope and severity E)
- F0605Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. (scope and severity E)
- F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (scope and severity E)
- F0880Provide and implement an infection prevention and control program. (scope and severity E)
- F0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. (scope and severity D)
- F0808Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. (scope and severity D)
May 14, 2025, complaint inspection
3 deficiencies cited. Surveyors cited the facility for ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents, provide safe, appropriate pain management for a resident who requires such services, and immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
- F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (scope and severity G)
- F0697Provide safe, appropriate pain management for a resident who requires such services. (scope and severity G)
- F0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. (scope and severity D)
March 25, 2025, complaint inspection
1 deficiency cited. Surveyors cited the facility for honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
- F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. (scope and severity D)
March 20, 2025, complaint inspection
3 deficiencies cited. Surveyors cited the facility for provide appropriate pressure ulcer care and prevent new ulcers from developing, ensure each resident receives an accurate assessment, and provide care and assistance to perform activities of daily living for any resident who is unable.
- F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing. (scope and severity G)
- F0641Ensure each resident receives an accurate assessment. (scope and severity E)
- F0677Provide care and assistance to perform activities of daily living for any resident who is unable. (scope and severity E)
January 7, 2025, complaint inspection
1 deficiency cited. Surveyors cited the facility for implement a program that monitors antibiotic use.
- F0881Implement a program that monitors antibiotic use. (scope and severity E)
August 15, 2024, standard inspection
1 deficiency cited. Surveyors cited the facility for keep all essential equipment working safely.
- F0908Keep all essential equipment working safely. (scope and severity D)
August 1, 2024, complaint inspection
1 deficiency cited. Surveyors cited the facility for protect each resident from the wrongful use of the resident's belongings or money.
- F0602Protect each resident from the wrongful use of the resident's belongings or money. (scope and severity D)
April 24, 2024, complaint inspection
1 deficiency cited. Surveyors cited the facility for put firmly secured handrails on each side of hallways.
- F0924Put firmly secured handrails on each side of hallways. (scope and severity F)
August 16, 2023, complaint inspection
1 deficiency cited. Surveyors cited the facility for protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
- F0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. (scope and severity D)
May 19, 2022, standard inspection
2 deficiencies cited. Surveyors cited the facility for procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards and provide and implement an infection prevention and control program.
- F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (scope and severity E)
- F0880Provide and implement an infection prevention and control program. (scope and severity E)
Penalties. Over the reported period, Eastern Plumas Hospital- Portola Campus Dp/Snf received 3 federal fines totaling $69,450. Fines are imposed when a facility is cited for a serious violation or fails to correct a prior deficiency in time.
California state citations
California inspects and cites nursing homes separately from the federal government. The Department of Public Health issues three classes of citation. A class AA citation is a class A violation that the Department of Public Health determined was a direct proximate cause of a resident's death. A class A citation is a violation the Department determined presented an imminent danger of death or serious harm to residents, or a substantial probability that death or serious physical harm would result. A class B citation is a violation the Department determined had a direct or immediate relationship to residents' health, safety or security, other than a class AA or A violation.
State records show 7 citations against Eastern Plumas Hospital- Portola Campus Dp/Snf between June 13, 2002 and August 24, 2011: 7 class B, with $4,050 in assessed penalties.
- August 24, 2011, class B, Other. $500 penalty.
- February 7, 2008, class B, Patient Care. $1,000 penalty.
- January 15, 2008, class B, Patient Care. $500 penalty. Appealed.
- January 15, 2008, class B, Patient Care. $500 penalty. Appealed.
- January 15, 2008, class B, Patient Care. $500 penalty. Appealed.
- January 15, 2008, class B, Administration. $250 penalty. Appealed.
- June 13, 2002, class B, Patient Rights. $800 penalty.
Across Plumas County's 3 certified facilities, the average is about 3.3 state citations per facility. Eastern Plumas Hospital- Portola Campus Dp/Snf's 7 is above that average.
A citation marked "Appealed." is under appeal, so it is not a final determination. A citation records a determination by state surveyors. A citation does not by itself establish that any particular resident was injured or that the facility is liable to anyone.
Other nursing homes in Portola
Families comparing options in Portola often look at these facilities as well. Each link opens that facility's full public record:
- Seneca District Hospital D/P SNF, 3 stars, 3 state citations (in Plumas County)
See every facility in the Plumas County nursing home directory.
Other nursing homes in Plumas County
These are other nursing homes in Plumas County, listed by how close each home's ZIP code is to the ZIP code for Eastern Plumas Hospital- Portola Campus Dp/Snf. The public record gives a street address but no coordinates, so distance is not measured; homes in the same ZIP code appear first. No rating or inspection figure is used to order this list.
- Seneca District Hospital D/P SNF, Chester
This list is drawn from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). It is ordered by location only and is not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.
What to do if you are worried about care at this facility
You will usually notice something is wrong before anyone official does, and you do not need proof before you act. If you are concerned about care at Eastern Plumas Hospital- Portola Campus Dp/Snf, you can take these steps:
Write down what you see. Note dates, times, and specific concerns, and photograph anything relevant. A clear, contemporaneous record matters if an investigation follows.
File a complaint with the California Department of Public Health. CDPH licenses and inspects skilled nursing facilities and investigates complaints, and a serious complaint can trigger an on-site inspection. You can file online through CDPH's Cal Health Find system, which routes your complaint to the Plumas County licensing district office.
Contact the Long-Term Care Ombudsman. The ombudsman is a free advocate who will visit your loved one, look into your concerns, and press the facility on their behalf. Plumas County's ombudsman program can be reached at (530) 898-5923. This is often the fastest first step when the issue is care quality rather than an emergency.
For the full walkthrough, see How to report nursing home abuse in California.
Injuries that most often signal neglect
The injuries below are the ones most often at issue in California nursing home cases. Any one of them at Eastern Plumas Hospital- Portola Campus Dp/Snf is a reason to ask what the facility's own records show:
- Bedsores and pressure ulcers, especially a wound that reached stage 3 or 4
- Falls and fractures in a resident who was supposed to be supervised
- Wandering and elopement from a building that was not secured
- Dehydration and malnutrition
- Sepsis and untreated infections
- Medication errors
- Wrongful death, when neglect contributed to a resident's passing
Nursing home abuse claims in Plumas County
If a loved one was harmed at Eastern Plumas Hospital- Portola Campus Dp/Snf, these pages explain how Plumas County families pursue the most common nursing home claims, each with local facility data and the county long-term care ombudsman:
- Plumas County bedsore lawyer
- Plumas County nursing home neglect lawyer
- Plumas County nursing home fall lawyer
- Plumas County nursing home wrongful death lawyer
You can also compare every home in the Plumas County nursing home directory.
Are There Lawsuits Against Eastern Plumas Hospital- Portola Campus Dp/Snf?
This page reports federal and state inspection, complaint and enforcement records for Eastern Plumas Hospital- Portola Campus Dp/Snf. Those records are separate from civil lawsuits: a government citation is not a lawsuit, and a facility can be sued without ever being cited. This site does not track civil court filings. Civil cases against California skilled nursing facilities are usually filed in the Superior Court of the county where the facility is located; records for Plumas County are held by the Plumas County Superior Court, listed in the California courts' Find My Court directory. If your family member was injured at Eastern Plumas Hospital- Portola Campus Dp/Snf, the records that matter most are usually the resident's own: nursing notes, care plans, fall-risk assessments, wound records, medication administration records, physician orders and incident reports. Talk to us about what happened.
Frequently asked questions
- Is Eastern Plumas Hospital- Portola Campus Dp/Snf a good nursing home?
- CMS gives Eastern Plumas Hospital- Portola Campus Dp/Snf an overall rating of 3 of 5 stars, with a health inspection rating of 3 of 5 based on in-person state surveys. California has issued 7 state citations against the facility. A rating is a starting point, not a verdict. Read it alongside the inspection dates and what you see for yourself.
- What should I do if my loved one was injured at Eastern Plumas Hospital- Portola Campus Dp/Snf?
- Document the injury with dated photos, request the care plan and treatment records, and report your concern to the California Department of Public Health and the Plumas County Long-Term Care Ombudsman. If the injury is serious, such as a bedsore, a fall, or an untreated infection, you can also speak with a nursing home attorney about whether you have a claim.
- Has Eastern Plumas Hospital- Portola Campus Dp/Snf been fined or cited for serious violations?
- Public records show 3 federal fines totaling $69,450 and 7 California state citations with $4,050 in state penalties.
- How many state citations does Eastern Plumas Hospital- Portola Campus Dp/Snf have?
- The California Department of Public Health has issued 7 citations against Eastern Plumas Hospital- Portola Campus Dp/Snf in Portola between June 13, 2002 and August 24, 2011: 7 class B, with $4,050 in assessed penalties.
- How do I report a problem at Eastern Plumas Hospital- Portola Campus Dp/Snf?
- File a complaint with CDPH through its Cal Health Find system, or contact the Plumas County Long-Term Care Ombudsman at (530) 898-5923. In an emergency, call Adult Protective Services or 911.
If your loved one was harmed
We came to this work from the other side. We spent years defending nursing homes, which means we know how a facility builds a file to protect itself and where the gaps in that file tend to be. Under California's Elder Abuse Act (Welfare and Institutions Code sections 15600 to 15675), a family that proves, by clear and convincing evidence, that neglect was committed with recklessness, oppression, fraud or malice can recover remedies beyond an ordinary injury claim, including attorney's fees (section 15657).
If your loved one was harmed at Eastern Plumas Hospital- Portola Campus Dp/Snf, talk to our Plumas County nursing home abuse lawyers. We handle cases in Portola and across California. The consultation is free and confidential, we are available around the clock, and you owe nothing unless we recover for you.
Call (888) 999-0169. Available 24/7. Free consultation. No fee unless we win.
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Sources
- Centers for Medicare & Medicaid Services, Care Compare: Eastern Plumas Hospital- Portola Campus Dp/Snf provider record, CCN 555433. Ratings, staffing, and federal deficiency data processed August 1, 2026.
- CMS Provider Data Catalog: Provider Information, Penalties, and Health Deficiencies datasets.
- California Department of Public Health, Cal Health Find: Eastern Plumas Hospital- Portola Campus Dp/Snf state license record, FACID 230000392, license 230000014.
- California Department of Public Health, Health Facilities State Enforcement Actions dataset (CHHS Open Data), citations July 1, 1997 through June 30, 2024.
Disclaimer
The inspection data, ratings, citations, staffing figures, and ownership information on this page come from public sources, including the Centers for Medicare & Medicaid Services (medicare.gov) and the California Department of Public Health. This information is reported as published by those sources and may not reflect the most current findings or conditions at the facility. Deficiencies and citations listed may have been corrected or appealed since the date shown. Inclusion of Eastern Plumas Hospital- Portola Campus Dp/Snf in this directory is not a statement, allegation, or suggestion that the facility has committed abuse, neglect, or any wrongdoing. This page is attorney advertising and an information resource. It is not legal advice, and using this site does not create an attorney-client relationship. Young & Wallin is not affiliated with Eastern Plumas Hospital- Portola Campus Dp/Snf, and neither the facility nor any government agency endorses this page.