Victoria Healthcare and Rehabilitation Center Complaints, Violations and Inspection Records
Data current as of the August 2026 CMS Care Compare release and the CDPH state enforcement dataset of August 27, 2024. State citation records cover July 1, 1997 through June 30, 2024.
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What the public record shows
If you are looking into Victoria Healthcare and Rehabilitation Center in Costa Mesa, whether a loved one lives there now or you are considering it, the public record is worth reading before you decide. It includes 1 citation in the state's two most serious classes, class A and class AA.
Here is what the record shows for this facility, drawn from CMS Care Compare and the California Department of Public Health:
- CMS overall rating: 5 of 5 stars. The health inspection rating, the most independent of the three categories, is 5 of 5.
- California state citations: 5 on record, including 1 class AA and 4 class B, with $24,518 in assessed penalties.
- Staffing: 4.22 nursing hours per resident per day; registered nurse turnover 22.2%.
- Most recent standard inspection: 11 deficiencies cited on July 23, 2025. The most recent inspection since then was on September 4, 2025: 1 deficiency cited in the complaint inspection.
- Federal enforcement: no federal fines on record in the reported period.
- Ownership: Costa Victoria Healthcare LLC, for-profit, part of The Ensign Group (342 facilities nationally).
Victoria Healthcare and Rehabilitation Center ratings and staffing
Victoria Healthcare and Rehabilitation Center is located at 340 Victoria Street in Costa Mesa, Orange County. It is a for-profit facility operated by Costa Victoria Healthcare LLC, part of The Ensign Group, with 79 certified beds and an average of 78.7 residents a day. It accepts Medicare and Medicaid.
CMS rates every certified nursing home in three separate categories, and the overall star is a blend of them:
- Health inspections, based on what state surveyors observe in person during unannounced visits. Weight this one most heavily, because it does not rely on data the facility reports about itself.
- Staffing, drawn from payroll-based records of how much nursing time each resident actually receives.
- Quality measures, built largely from data the facility submits. Read a high score here with more caution than the other two.
For Victoria Healthcare and Rehabilitation Center, those scores are: health inspections 5 of 5, staffing 3 of 5, quality measures 4 of 5.
Staffing. Victoria Healthcare and Rehabilitation Center reports 4.22 total nursing hours per resident per day, of which 0.45 are registered nurse hours. Over the reporting year, 17.9% of the nursing staff left. Registered nurses supervise aides, catch medication errors before they reach a resident, and notice when a person's condition is changing. Staffing is the single number that most reliably predicts whether a facility catches a problem early or lets it become a crisis.
How this home compares in the public record
CMS publishes each home's star rating and its payroll-based staffing hours, and it publishes the federal fines it has imposed. The county and California figures beside each number are the averages across those same published records.
These figures are taken from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). They are reported as published and are not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.
Federal inspection findings and penalties
Scope and severity A to C means no actual harm, with potential for minimal harm. Scope and severity D to F means no actual harm, with potential for more than minimal harm. Scope and severity G to I means actual harm that is not immediate jeopardy. Scope and severity J to L means immediate jeopardy to resident health or safety.
September 4, 2025, complaint inspection
1 deficiency cited. Surveyors cited the facility for provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
- F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (scope and severity D)
July 23, 2025, standard inspection
11 deficiencies cited. Surveyors cited the facility for procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards, provide appropriate treatment and care according to orders, resident’s preferences and goals, and provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
- F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (scope and severity E)
- F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals. (scope and severity D)
- F0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. (scope and severity D)
- F0697Provide safe, appropriate pain management for a resident who requires such services. (scope and severity D)
- F0698Provide safe, appropriate dialysis care/services for a resident who requires such services. (scope and severity D)
- F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (scope and severity D)
- F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. (scope and severity D)
- F0554Allow residents to self-administer drugs if determined clinically appropriate. (scope and severity B)
- F0640Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. (scope and severity B)
- F0695Provide safe and appropriate respiratory care for a resident when needed. (scope and severity B)
- F0814Dispose of garbage and refuse properly. (scope and severity B)
April 29, 2024, complaint inspection
1 deficiency cited. Surveyors cited the facility for safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. (scope and severity B)
October 31, 2023, standard inspection
2 deficiencies cited. Surveyors cited the facility for allow residents to self-administer drugs if determined clinically appropriate and pasarr screening for mental disorders or intellectual disabilities.
- F0554Allow residents to self-administer drugs if determined clinically appropriate. (scope and severity D)
- F0645PASARR screening for Mental disorders or Intellectual Disabilities (scope and severity D)
October 23, 2023, complaint inspection
1 deficiency cited. Surveyors cited the facility for reasonably accommodate the needs and preferences of each resident.
- F0558Reasonably accommodate the needs and preferences of each resident. (scope and severity D)
July 9, 2021, standard inspection
11 deficiencies cited. Surveyors cited the facility for reasonably accommodate the needs and preferences of each resident, keep residents' personal and medical records private and confidential, and ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
- F0558Reasonably accommodate the needs and preferences of each resident. (scope and severity D)
- F0583Keep residents' personal and medical records private and confidential. (scope and severity D)
- F0693Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. (scope and severity D)
- F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (scope and severity D)
- F0759Ensure medication error rates are not 5 percent or greater. (scope and severity D)
- F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. (scope and severity D)
- F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. (scope and severity D)
- F0880Provide and implement an infection prevention and control program. (scope and severity D)
- F0881Implement a program that monitors antibiotic use. (scope and severity D)
- F0637Assess the resident when there is a significant change in condition (scope and severity B)
- F0641Ensure each resident receives an accurate assessment. (scope and severity B)
Penalties. CMS records show no federal fines for Victoria Healthcare and Rehabilitation Center in the reported period.
California state citations
California inspects and cites nursing homes separately from the federal government. The Department of Public Health issues three classes of citation. A class AA citation is a class A violation that the Department of Public Health determined was a direct proximate cause of a resident's death. A class A citation is a violation the Department determined presented an imminent danger of death or serious harm to residents, or a substantial probability that death or serious physical harm would result. A class B citation is a violation the Department determined had a direct or immediate relationship to residents' health, safety or security, other than a class AA or A violation.
State records show 5 citations against Victoria Healthcare and Rehabilitation Center between October 8, 2002 and February 24, 2021: 1 class AA and 4 class B, with $24,518 in assessed penalties.
- February 24, 2021, class B, Patient Care. $1,800 penalty. Appealed.
- January 13, 2012, class B, Patient Care. $1,150 penalty.
- April 14, 2011, class B, Patient Care. $1,000 penalty. Appealed.
- February 10, 2011, class AA, Patient Care. $20,000 penalty. Appealed.
- October 8, 2002, class B, Patient Care. $568 penalty. Appealed.
Across Orange County's 72 certified facilities, the average is about 5.7 state citations per facility. Victoria Healthcare and Rehabilitation Center's 5 is close to that average.
A citation marked "Appealed." is under appeal, so it is not a final determination. A citation records a determination by state surveyors. A citation does not by itself establish that any particular resident was injured or that the facility is liable to anyone.
Other nursing homes in Costa Mesa
Families comparing options in Costa Mesa often look at these facilities as well. Each link opens that facility's full public record:
- Newport Subacute Healthcare Center, 1 star, 14 state citations
- Mesa Verde Post Acute Care Center, 4 stars, 3 state citations
- Trabuco Hills Post Acute, 2 stars, 11 state citations (in Orange County)
- Capistrano Beach Care Center, 1 star, 6 state citations (in Orange County)
See every facility in the Orange County nursing home directory.
Other nursing homes in Orange County
These are other nursing homes in Orange County, listed by how close each home's ZIP code is to the ZIP code for Victoria Healthcare and Rehabilitation Center. The public record gives a street address but no coordinates, so distance is not measured; homes in the same ZIP code appear first. No rating or inspection figure is used to order this list.
- Mesa Verde Post Acute Care Center, Costa Mesa
- Newport Subacute Healthcare Center, Costa Mesa
- Capistrano Beach Care Center, Dana Point
- Freedom Village Healthcare Center, Lake Forest
- Trabuco Hills Post Acute, Lake Forest
This list is drawn from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). It is ordered by location only and is not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.
What to do if you are worried about care at this facility
You will usually notice something is wrong before anyone official does, and you do not need proof before you act. If you are concerned about care at Victoria Healthcare and Rehabilitation Center, you can take these steps:
Write down what you see. Note dates, times, and specific concerns, and photograph anything relevant. A clear, contemporaneous record matters if an investigation follows.
File a complaint with the California Department of Public Health. CDPH licenses and inspects skilled nursing facilities and investigates complaints, and a serious complaint can trigger an on-site inspection. You can file online through CDPH's Cal Health Find system, which routes your complaint to the Orange County licensing district office.
Contact the Long-Term Care Ombudsman. The ombudsman is a free advocate who will visit your loved one, look into your concerns, and press the facility on their behalf. Orange County's ombudsman program can be reached at (800) 300-6222. This is often the fastest first step when the issue is care quality rather than an emergency.
For the full walkthrough, see How to report nursing home abuse in California.
Injuries that most often signal neglect
The injuries below are the ones most often at issue in California nursing home cases. Any one of them at Victoria Healthcare and Rehabilitation Center is a reason to ask what the facility's own records show:
- Bedsores and pressure ulcers, especially a wound that reached stage 3 or 4
- Falls and fractures in a resident who was supposed to be supervised
- Wandering and elopement from a building that was not secured
- Dehydration and malnutrition
- Sepsis and untreated infections
- Medication errors
- Wrongful death, when neglect contributed to a resident's passing
Nursing home abuse claims in Orange County
If a loved one was harmed at Victoria Healthcare and Rehabilitation Center, these pages explain how Orange County families pursue the most common nursing home claims, each with local facility data and the county long-term care ombudsman:
- Orange County bedsore lawyer
- Orange County nursing home sepsis lawyer
- Orange County nursing home dehydration and malnutrition lawyer
- Orange County nursing home medication error lawyer
You can also compare every home in the Orange County nursing home directory.
Are There Lawsuits Against Victoria Healthcare and Rehabilitation Center?
This page reports federal and state inspection, complaint and enforcement records for Victoria Healthcare and Rehabilitation Center. Those records are separate from civil lawsuits: a government citation is not a lawsuit, and a facility can be sued without ever being cited. This site does not track civil court filings. Civil cases against California skilled nursing facilities are usually filed in the Superior Court of the county where the facility is located; records for Orange County are searchable through the Orange County Superior Court's online case records. If your family member was injured at Victoria Healthcare and Rehabilitation Center, the records that matter most are usually the resident's own: nursing notes, care plans, fall-risk assessments, wound records, medication administration records, physician orders and incident reports. Talk to us about what happened.
Frequently asked questions
- Is Victoria Healthcare and Rehabilitation Center a good nursing home?
- CMS gives Victoria Healthcare and Rehabilitation Center an overall rating of 5 of 5 stars, with a health inspection rating of 5 of 5 based on in-person state surveys. California has issued 5 state citations against the facility, including 1 in the state's two most serious classes, class A and class AA. A rating is a starting point, not a verdict. Read it alongside the inspection dates and what you see for yourself.
- What should I do if my loved one was injured at Victoria Healthcare and Rehabilitation Center?
- Document the injury with dated photos, request the care plan and treatment records, and report your concern to the California Department of Public Health and the Orange County Long-Term Care Ombudsman. If the injury is serious, such as a bedsore, a fall, or an untreated infection, you can also speak with a nursing home attorney about whether you have a claim.
- Has Victoria Healthcare and Rehabilitation Center been fined or cited for serious violations?
- Public records show 5 California state citations with $24,518 in state penalties, including 1 class AA citation.
- How many state citations does Victoria Healthcare and Rehabilitation Center have?
- The California Department of Public Health has issued 5 citations against Victoria Healthcare and Rehabilitation Center in Costa Mesa between October 8, 2002 and February 24, 2021: 1 class AA and 4 class B, with $24,518 in assessed penalties.
- How do I report a problem at Victoria Healthcare and Rehabilitation Center?
- File a complaint with CDPH through its Cal Health Find system, or contact the Orange County Long-Term Care Ombudsman at (800) 300-6222. In an emergency, call Adult Protective Services or 911.
If your loved one was harmed
We came to this work from the other side. We spent years defending nursing homes, which means we know how a facility builds a file to protect itself and where the gaps in that file tend to be. Under California's Elder Abuse Act (Welfare and Institutions Code sections 15600 to 15675), a family that proves, by clear and convincing evidence, that neglect was committed with recklessness, oppression, fraud or malice can recover remedies beyond an ordinary injury claim, including attorney's fees (section 15657).
If your loved one was harmed at Victoria Healthcare and Rehabilitation Center, talk to our Orange County nursing home abuse lawyers. We handle cases in Costa Mesa and across California. The consultation is free and confidential, we are available around the clock, and you owe nothing unless we recover for you.
Call (888) 999-0169. Available 24/7. Free consultation. No fee unless we win.
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Sources
- Centers for Medicare & Medicaid Services, Care Compare: Victoria Healthcare and Rehabilitation Center provider record, CCN 055237. Ratings, staffing, and federal deficiency data processed August 1, 2026.
- CMS Provider Data Catalog: Provider Information, Penalties, and Health Deficiencies datasets.
- California Department of Public Health, Cal Health Find: Victoria Healthcare and Rehabilitation Center state license record, FACID 060000034, license 60000086.
- California Department of Public Health, Health Facilities State Enforcement Actions dataset (CHHS Open Data), citations July 1, 1997 through June 30, 2024.
Disclaimer
The inspection data, ratings, citations, staffing figures, and ownership information on this page come from public sources, including the Centers for Medicare & Medicaid Services (medicare.gov) and the California Department of Public Health. This information is reported as published by those sources and may not reflect the most current findings or conditions at the facility. Deficiencies and citations listed may have been corrected or appealed since the date shown. Inclusion of Victoria Healthcare and Rehabilitation Center in this directory is not a statement, allegation, or suggestion that the facility has committed abuse, neglect, or any wrongdoing. This page is attorney advertising and an information resource. It is not legal advice, and using this site does not create an attorney-client relationship. Young & Wallin is not affiliated with Victoria Healthcare and Rehabilitation Center, and neither the facility nor any government agency endorses this page.