New Orange Hills Complaints, Violations and Inspection Records
Data current as of the August 2026 CMS Care Compare release and the CDPH state enforcement dataset of August 27, 2024. State citation records cover July 1, 1997 through June 30, 2024.
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What the public record shows
If you are looking into New Orange Hills in Orange, whether a loved one lives there now or you are considering it, the public record is worth reading before you decide. It includes 6 citations in the state's two most serious classes, class A and class AA.
Here is what the record shows for this facility, drawn from CMS Care Compare and the California Department of Public Health:
- CMS overall rating: 1 of 5 stars. The health inspection rating, the most independent of the three categories, is 2 of 5.
- California state citations: 16 on record, including 6 class A and 10 class B, with $90,950 in assessed penalties.
- Staffing: 5.03 nursing hours per resident per day. Registered nurse turnover not reported.
- Most recent standard inspection: 20 deficiencies cited on February 18, 2026.
- Federal enforcement: 1 federal fine totaling $8,278 in the reported period.
- Ownership: Hollyleaf Healthcare, Inc., for-profit, part of The Ensign Group (342 facilities nationally).
New Orange Hills ratings and staffing
New Orange Hills is located at 5017 E. Chapman Avenue in Orange, Orange County. It is a for-profit facility operated by Hollyleaf Healthcare, Inc., part of The Ensign Group, with 145 certified beds and an average of 136.6 residents a day. It accepts Medicare and Medicaid.
CMS rates every certified nursing home in three separate categories, and the overall star is a blend of them:
- Health inspections, based on what state surveyors observe in person during unannounced visits. Weight this one most heavily, because it does not rely on data the facility reports about itself.
- Staffing, drawn from payroll-based records of how much nursing time each resident actually receives.
- Quality measures, built largely from data the facility submits. Read a high score here with more caution than the other two.
For New Orange Hills, those scores are: health inspections 2 of 5, staffing 1 of 5, quality measures 4 of 5.
Staffing. New Orange Hills reports 5.03 total nursing hours per resident per day, of which 0.51 are registered nurse hours. Registered nurses supervise aides, catch medication errors before they reach a resident, and notice when a person's condition is changing. Staffing is the single number that most reliably predicts whether a facility catches a problem early or lets it become a crisis.
How this home compares in the public record
CMS publishes each home's star rating and its payroll-based staffing hours, and it publishes the federal fines it has imposed. The county and California figures beside each number are the averages across those same published records.
These figures are taken from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). They are reported as published and are not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.
Homes in Orange County with a higher CMS overall rating
CMS rates each of these homes above New Orange Hills on the overall star rating it publishes. The rating is one measure of a facility's record, and each page below carries that home's own inspection findings, staffing hours and citation history.
- The Grove Post Acute, Garden Grove: CMS overall rating 5 of 5
- Greenfield Care Center of Fullerton, LLC, Fullerton: CMS overall rating 5 of 5
- Sun Mar Nursing Center, Anaheim: CMS overall rating 5 of 5
- West Anaheim Medical Center D/P SNF, Anaheim: CMS overall rating 5 of 5
- La Palma Nursing Center, Anaheim: CMS overall rating 5 of 5
These figures are taken from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). They are reported as published and are not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.
Federal inspection findings and penalties
Scope and severity A to C means no actual harm, with potential for minimal harm. Scope and severity D to F means no actual harm, with potential for more than minimal harm. Scope and severity G to I means actual harm that is not immediate jeopardy. Scope and severity J to L means immediate jeopardy to resident health or safety.
February 18, 2026, standard inspection
20 deficiencies cited. Surveyors cited the facility for develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured, provide safe and appropriate respiratory care for a resident when needed, and procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
- F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (scope and severity E)
- F0695Provide safe and appropriate respiratory care for a resident when needed. (scope and severity E)
- F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (scope and severity E)
- F0880Provide and implement an infection prevention and control program. (scope and severity E)
- F0554Allow residents to self-administer drugs if determined clinically appropriate. (scope and severity D)
- F0583Keep residents' personal and medical records private and confidential. (scope and severity D)
- F0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. (scope and severity D)
- F0605Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. (scope and severity D)
- F0687Provide appropriate foot care. (scope and severity D)
- F0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. (scope and severity D)
- F0693Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. (scope and severity D)
- F0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. (scope and severity D)
- F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (scope and severity D)
- F0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. (scope and severity D)
- F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. (scope and severity D)
- F0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. (scope and severity D)
- F0925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. (scope and severity D)
- F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing. (scope and severity B)
- F0730Observe each nurse aide's job performance and give regular training. (scope and severity B)
- F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. (scope and severity B)
November 26, 2025, complaint inspection
2 deficiencies cited. Surveyors cited the facility for provide appropriate treatment and care according to orders, resident’s preferences and goals and safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals. (scope and severity D)
- F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. (scope and severity B)
November 10, 2025, complaint inspection
1 deficiency cited. Surveyors cited the facility for ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (scope and severity G)
September 18, 2025, complaint inspection
1 deficiency cited. Surveyors cited the facility for provide appropriate treatment and care according to orders, resident’s preferences and goals.
- F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals. (scope and severity D)
August 6, 2025, complaint inspection
1 deficiency cited. Surveyors cited the facility for provide and implement an infection prevention and control program.
- F0880Provide and implement an infection prevention and control program. (scope and severity D)
July 10, 2025, complaint inspection
1 deficiency cited. Surveyors cited the facility for ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
- F0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. (scope and severity D)
May 14, 2025, complaint inspection
4 deficiencies cited. Surveyors cited the facility for provide appropriate treatment and care according to orders, resident’s preferences and goals, provide appropriate pressure ulcer care and prevent new ulcers from developing, and provide and implement an infection prevention and control program.
- F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals. (scope and severity D)
- F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing. (scope and severity D)
- F0880Provide and implement an infection prevention and control program. (scope and severity D)
- F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. (scope and severity B)
February 28, 2025, complaint inspection
2 deficiencies cited. Surveyors cited the facility for provide appropriate pressure ulcer care and prevent new ulcers from developing and ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing. (scope and severity D)
- F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (scope and severity D)
January 7, 2025, complaint inspection
1 deficiency cited. Surveyors cited the facility for provide appropriate treatment and care according to orders, resident’s preferences and goals.
- F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals. (scope and severity B)
November 15, 2024, standard and complaint inspections
20 deficiencies cited. Surveyors cited the facility for procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards, reasonably accommodate the needs and preferences of each resident, and immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
- F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (scope and severity E)
- F0558Reasonably accommodate the needs and preferences of each resident. (scope and severity D)
- F0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. (scope and severity D)
- F0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. (scope and severity D)
- F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals. (scope and severity D)
- F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing. (scope and severity D)
- F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (scope and severity D)
- F0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. (scope and severity D)
- F0693Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. (scope and severity D)
- F0695Provide safe and appropriate respiratory care for a resident when needed. (scope and severity D)
- F0700Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. (scope and severity D)
- F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (scope and severity D)
- F0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. (scope and severity D)
- F0759Ensure medication error rates are not 5 percent or greater. (scope and severity D)
- F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. (scope and severity D)
- F0773Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. (scope and severity D)
- F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. (scope and severity D)
- F0880Provide and implement an infection prevention and control program. (scope and severity D)
- F0881Implement a program that monitors antibiotic use. (scope and severity D)
- F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. (scope and severity B)
August 1, 2024, complaint inspection
1 deficiency cited. Surveyors cited the facility for provide and implement an infection prevention and control program.
- F0880Provide and implement an infection prevention and control program. (scope and severity B)
May 30, 2024, complaint inspection
1 deficiency cited. Surveyors cited the facility for reasonably accommodate the needs and preferences of each resident.
- F0558Reasonably accommodate the needs and preferences of each resident. (scope and severity B)
March 21, 2024, complaint inspection
3 deficiencies cited. Surveyors cited the facility for develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured, ensure each resident’s drug regimen must be free from unnecessary drugs, and provide and implement an infection prevention and control program.
- F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (scope and severity D)
- F0757Ensure each resident’s drug regimen must be free from unnecessary drugs. (scope and severity D)
- F0880Provide and implement an infection prevention and control program. (scope and severity D)
March 12, 2024, complaint inspection
1 deficiency cited. Surveyors cited the facility for ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
- F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (scope and severity D)
January 24, 2024, complaint inspection
3 deficiencies cited. Surveyors cited the facility for provide appropriate treatment and care according to orders, resident’s preferences and goals, provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist, and safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
- F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals. (scope and severity D)
- F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (scope and severity D)
- F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. (scope and severity D)
December 13, 2023, complaint inspection
2 deficiencies cited. Surveyors cited the facility for ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents and provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
- F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (scope and severity D)
- F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (scope and severity D)
November 17, 2023, complaint inspection
1 deficiency cited. Surveyors cited the facility for ensure each resident’s drug regimen must be free from unnecessary drugs.
- F0757Ensure each resident’s drug regimen must be free from unnecessary drugs. (scope and severity D)
October 23, 2023, complaint inspection
1 deficiency cited. Surveyors cited the facility for ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
- F0661Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. (scope and severity D)
August 30, 2023, complaint inspection
3 deficiencies cited. Surveyors cited the facility for respond appropriately to all alleged violations, ensure services provided by the nursing facility meet professional standards of quality, and regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
- F0610Respond appropriately to all alleged violations. (scope and severity D)
- F0658Ensure services provided by the nursing facility meet professional standards of quality. (scope and severity D)
- F0909Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame. (scope and severity D)
May 16, 2022, standard inspection
13 deficiencies cited. Surveyors cited the facility for ensure that residents are fully informed and understand their health status, care and treatments, reasonably accommodate the needs and preferences of each resident, and develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
- F0552Ensure that residents are fully informed and understand their health status, care and treatments. (scope and severity D)
- F0558Reasonably accommodate the needs and preferences of each resident. (scope and severity D)
- F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (scope and severity D)
- F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals. (scope and severity D)
- F0686Provide appropriate pressure ulcer care and prevent new ulcers from developing. (scope and severity D)
- F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (scope and severity D)
- F0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. (scope and severity D)
- F0698Provide safe, appropriate dialysis care/services for a resident who requires such services. (scope and severity D)
- F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. (scope and severity D)
- F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (scope and severity D)
- F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. (scope and severity D)
- F0880Provide and implement an infection prevention and control program. (scope and severity D)
- F0908Keep all essential equipment working safely. (scope and severity D)
Penalties. Over the reported period, New Orange Hills received 1 federal fine totaling $8,278 and 1 payment denial. Fines are imposed when a facility is cited for a serious violation or fails to correct a prior deficiency in time.
California state citations
California inspects and cites nursing homes separately from the federal government. The Department of Public Health issues three classes of citation. A class AA citation is a class A violation that the Department of Public Health determined was a direct proximate cause of a resident's death. A class A citation is a violation the Department determined presented an imminent danger of death or serious harm to residents, or a substantial probability that death or serious physical harm would result. A class B citation is a violation the Department determined had a direct or immediate relationship to residents' health, safety or security, other than a class AA or A violation.
State records show 16 citations against New Orange Hills between January 6, 1999 and August 19, 2020: 6 class A and 10 class B, with $90,950 in assessed penalties. 1 of these actions were connected to a resident's death.
- August 19, 2020, class A, Patient Care. $10,000 penalty. Death-related.
- July 17, 2017, class B, Patient Care. $2,000 penalty.
- January 25, 2011, class B, Patient Care. $1,000 penalty.
- September 15, 2009, class A, Medication. $20,000 penalty.
- May 11, 2009, class A, Patient Care. $20,000 penalty.
- April 16, 2008, class B, Patient Care. $3,000 penalty.
- April 10, 2007, class B, Patient Care. $1,000 penalty.
- October 26, 2005, class B, Patient Care. $1,000 penalty.
- May 25, 2004, class B, Medication. $1,000 penalty.
- March 19, 2004, class B, Patient Care. $1,050 penalty.
- March 2, 2004, class B, Patient Care. $1,050 penalty.
- October 15, 2002, class A, Patient Care. $10,000 penalty.
and 4 earlier citations, in the CDPH record linked under Sources.
Across Orange County's 72 certified facilities, the average is about 5.7 state citations per facility. New Orange Hills's 16 is above that average.
A citation records a determination by state surveyors. A citation does not by itself establish that any particular resident was injured or that the facility is liable to anyone.
Other nursing homes in Orange
Families comparing options in Orange often look at these facilities as well. Each link opens that facility's full public record:
- Mainplace Post Acute, 2 stars, 9 state citations
- Orange Healthcare & Wellness Centre, LLC, 3 stars, 10 state citations
- Chapman Global Medical Center D/P SNF, 3 stars, 0 state citations
- Healthbridge Children's Hospital - Orange D/P SNF, 3 stars, 5 state citations
See every facility in the Orange County nursing home directory.
Other nursing homes in Orange County
These are other nursing homes in Orange County, listed by how close each home's ZIP code is to the ZIP code for New Orange Hills. The public record gives a street address but no coordinates, so distance is not measured; homes in the same ZIP code appear first. No rating or inspection figure is used to order this list.
- Chapman Global Medical Center D/P SNF, Orange
- Mainplace Post Acute, Orange
- Orange Healthcare & Wellness Centre, LLC, Orange
- Healthbridge Children's Hospital - Orange D/P SNF, Orange
- Bayshire Yorba Linda Post-Acute, Yorba Linda
This list is drawn from public CMS Care Compare records as of August 2026 (the August 2026 release) and public CDPH records as of June 2024 (the state enforcement dataset of August 27, 2024). It is ordered by location only and is not a recommendation, endorsement or assessment of any facility by this firm. How these figures were assembled.
What to do if you are worried about care at this facility
You will usually notice something is wrong before anyone official does, and you do not need proof before you act. If you are concerned about care at New Orange Hills, you can take these steps:
Write down what you see. Note dates, times, and specific concerns, and photograph anything relevant. A clear, contemporaneous record matters if an investigation follows.
File a complaint with the California Department of Public Health. CDPH licenses and inspects skilled nursing facilities and investigates complaints, and a serious complaint can trigger an on-site inspection. You can file online through CDPH's Cal Health Find system, which routes your complaint to the Orange County licensing district office.
Contact the Long-Term Care Ombudsman. The ombudsman is a free advocate who will visit your loved one, look into your concerns, and press the facility on their behalf. Orange County's ombudsman program can be reached at (800) 300-6222. This is often the fastest first step when the issue is care quality rather than an emergency.
For the full walkthrough, see How to report nursing home abuse in California.
Injuries that most often signal neglect
The injuries below are the ones most often at issue in California nursing home cases. Any one of them at New Orange Hills is a reason to ask what the facility's own records show:
- Bedsores and pressure ulcers, especially a wound that reached stage 3 or 4
- Falls and fractures in a resident who was supposed to be supervised
- Wandering and elopement from a building that was not secured
- Dehydration and malnutrition
- Sepsis and untreated infections
- Medication errors
- Wrongful death, when neglect contributed to a resident's passing
Nursing home abuse claims in Orange County
If a loved one was harmed at New Orange Hills, these pages explain how Orange County families pursue the most common nursing home claims, each with local facility data and the county long-term care ombudsman:
- Orange County bedsore lawyer
- Orange County nursing home sepsis lawyer
- Orange County nursing home dehydration and malnutrition lawyer
- Orange County nursing home medication error lawyer
You can also compare every home in the Orange County nursing home directory.
Are There Lawsuits Against New Orange Hills?
This page reports federal and state inspection, complaint and enforcement records for New Orange Hills. Those records are separate from civil lawsuits: a government citation is not a lawsuit, and a facility can be sued without ever being cited. This site does not track civil court filings. Civil cases against California skilled nursing facilities are usually filed in the Superior Court of the county where the facility is located; records for Orange County are searchable through the Orange County Superior Court's online case records. If your family member was injured at New Orange Hills, the records that matter most are usually the resident's own: nursing notes, care plans, fall-risk assessments, wound records, medication administration records, physician orders and incident reports. Talk to us about what happened.
Frequently asked questions
- Is New Orange Hills a good nursing home?
- CMS gives New Orange Hills an overall rating of 1 of 5 stars, with a health inspection rating of 2 of 5 based on in-person state surveys. California has issued 16 state citations against the facility, including 6 in the state's two most serious classes, class A and class AA. A rating is a starting point, not a verdict. Read it alongside the inspection dates and what you see for yourself.
- What should I do if my loved one was injured at New Orange Hills?
- Document the injury with dated photos, request the care plan and treatment records, and report your concern to the California Department of Public Health and the Orange County Long-Term Care Ombudsman. If the injury is serious, such as a bedsore, a fall, or an untreated infection, you can also speak with a nursing home attorney about whether you have a claim.
- Has New Orange Hills been fined or cited for serious violations?
- Public records show 1 federal fine totaling $8,278 and 16 California state citations with $90,950 in state penalties, including 6 class A citations.
- How many state citations does New Orange Hills have?
- The California Department of Public Health has issued 16 citations against New Orange Hills in Orange between January 6, 1999 and August 19, 2020: 6 class A and 10 class B, with $90,950 in assessed penalties.
- How do I report a problem at New Orange Hills?
- File a complaint with CDPH through its Cal Health Find system, or contact the Orange County Long-Term Care Ombudsman at (800) 300-6222. In an emergency, call Adult Protective Services or 911.
If your loved one was harmed
We came to this work from the other side. We spent years defending nursing homes, which means we know how a facility builds a file to protect itself and where the gaps in that file tend to be. Under California's Elder Abuse Act (Welfare and Institutions Code sections 15600 to 15675), a family that proves, by clear and convincing evidence, that neglect was committed with recklessness, oppression, fraud or malice can recover remedies beyond an ordinary injury claim, including attorney's fees (section 15657).
If your loved one was harmed at New Orange Hills, talk to our Orange County nursing home abuse lawyers. We handle cases in Orange and across California. The consultation is free and confidential, we are available around the clock, and you owe nothing unless we recover for you.
Call (888) 999-0169. Available 24/7. Free consultation. No fee unless we win.
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Sources
- Centers for Medicare & Medicaid Services, Care Compare: New Orange Hills provider record, CCN 555286. Ratings, staffing, and federal deficiency data processed August 1, 2026.
- CMS Provider Data Catalog: Provider Information, Penalties, and Health Deficiencies datasets.
- California Department of Public Health, Cal Health Find: New Orange Hills state license record, FACID 060000765, license 60000233.
- California Department of Public Health, Health Facilities State Enforcement Actions dataset (CHHS Open Data), citations July 1, 1997 through June 30, 2024.
Disclaimer
The inspection data, ratings, citations, staffing figures, and ownership information on this page come from public sources, including the Centers for Medicare & Medicaid Services (medicare.gov) and the California Department of Public Health. This information is reported as published by those sources and may not reflect the most current findings or conditions at the facility. Deficiencies and citations listed may have been corrected or appealed since the date shown. Inclusion of New Orange Hills in this directory is not a statement, allegation, or suggestion that the facility has committed abuse, neglect, or any wrongdoing. This page is attorney advertising and an information resource. It is not legal advice, and using this site does not create an attorney-client relationship. Young & Wallin is not affiliated with New Orange Hills, and neither the facility nor any government agency endorses this page.