West Hills Health and Rehabilitation Center Complaints, Violations and Inspection Records

February 4, 2026, complaint inspection

1 deficiency cited. Surveyors cited the facility for allow residents to self-administer drugs if determined clinically appropriate.

• F0554Allow residents to self-administer drugs if determined clinically appropriate. (scope and severity D)

January 13, 2026, complaint inspection

1 deficiency cited. Surveyors cited the facility for provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.

• F0777Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results. (scope and severity D)

December 23, 2025, complaint inspection

2 deficiencies cited. Surveyors cited the facility for develop and implement policies and procedures to prevent abuse, neglect, and theft and timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

• F0607Develop and implement policies and procedures to prevent abuse, neglect, and theft. (scope and severity D)
• F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. (scope and severity D)

December 22, 2025, complaint inspection

2 deficiencies cited. Surveyors cited the facility for provide behavior health training consistent with the requirements and as determined by a facility assessment and post nurse staffing information every day.

• F0949Provide behavior health training consistent with the requirements and as determined by a facility assessment. (scope and severity E)
• F0732Post nurse staffing information every day. (scope and severity D)

December 4, 2025, complaint inspection

1 deficiency cited. Surveyors cited the facility for provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

• F0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. (scope and severity D)

November 25, 2025, complaint inspection

2 deficiencies cited. Surveyors cited the facility for immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident and provide and implement an infection prevention and control program.

• F0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. (scope and severity D)
• F0880Provide and implement an infection prevention and control program. (scope and severity D)

November 24, 2025, complaint inspection

3 deficiencies cited. Surveyors cited the facility for honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights, honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances, and provide safe, appropriate pain management for a resident who requires such services.

• F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. (scope and severity D)
• F0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. (scope and severity D)
• F0697Provide safe, appropriate pain management for a resident who requires such services. (scope and severity D)

October 1, 2025, complaint inspection

1 deficiency cited. Surveyors cited the facility for pasarr screening for mental disorders or intellectual disabilities.

• F0645PASARR screening for Mental disorders or Intellectual Disabilities (scope and severity D)

August 29, 2025, complaint inspection

1 deficiency cited. Surveyors cited the facility for ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

• F0627Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. (scope and severity J)

August 14, 2025, complaint inspection

2 deficiencies cited. Surveyors cited the facility for honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights and provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

• F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. (scope and severity D)
• F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (scope and severity D)

July 18, 2025, standard inspection

23 deficiencies cited. Surveyors cited the facility for develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured, develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals, and provide appropriate care for a resident to maintain and/or improve range of motion (rom), limited rom and/or mobility, unless a decline is for a medical reason.

• F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (scope and severity E)
• F0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. (scope and severity E)
• F0688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. (scope and severity E)
• F0698Provide safe, appropriate dialysis care/services for a resident who requires such services. (scope and severity E)

• F0803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. (scope and severity E)
• F0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. (scope and severity E)
• F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (scope and severity E)
• F0814Dispose of garbage and refuse properly. (scope and severity E)
• F0837Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility. (scope and severity E)
• F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. (scope and severity E)
• F0880Provide and implement an infection prevention and control program. (scope and severity E)
• F0908Keep all essential equipment working safely. (scope and severity E)
• F0925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. (scope and severity E)
• F0558Reasonably accommodate the needs and preferences of each resident. (scope and severity D)
• F0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. (scope and severity D)
• F0604Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. (scope and severity D)
• F0628Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. (scope and severity D)
• F0644Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. (scope and severity D)
• F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (scope and severity D)
• F0695Provide safe and appropriate respiratory care for a resident when needed. (scope and severity D)
• F0847Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. (scope and severity D)
• F0640Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. (scope and severity B)
• F0911Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents. (scope and severity B)

June 13, 2025, complaint inspection

3 deficiencies cited. Surveyors cited the facility for honor the resident's right to choose his or her attending physician, honor the resident's right to be treated with respect and dignity and to retain and use personal possessions, and honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

• F0555Honor the resident's right to choose his or her attending physician. (scope and severity D)

• F0557Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. (scope and severity D)
• F0559Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made. (scope and severity D)

May 8, 2025, complaint inspection

1 deficiency cited. Surveyors cited the facility for provide timely, quality laboratory services/tests to meet the needs of residents.

• F0770Provide timely, quality laboratory services/tests to meet the needs of residents. (scope and severity D)

April 29, 2025, complaint inspection

2 deficiencies cited. Surveyors cited the facility for provide enough food/fluids to maintain a resident's health and provide timely, quality laboratory services/tests to meet the needs of residents.

• F0692Provide enough food/fluids to maintain a resident's health. (scope and severity D)
• F0770Provide timely, quality laboratory services/tests to meet the needs of residents. (scope and severity D)

April 24, 2025, complaint inspection

2 deficiencies cited. Surveyors cited the facility for reasonably accommodate the needs and preferences of each resident and provide medically-related social services to help each resident achieve the highest possible quality of life.

• F0558Reasonably accommodate the needs and preferences of each resident. (scope and severity D)
• F0745Provide medically-related social services to help each resident achieve the highest possible quality of life. (scope and severity D)

April 16, 2025, complaint inspection

2 deficiencies cited. Surveyors cited the facility for protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody and provide appropriate treatment and care according to orders, resident’s preferences and goals.

• F0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. (scope and severity G)
• F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals. (scope and severity D)

April 7, 2025, complaint inspection

1 deficiency cited. Surveyors cited the facility for ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

• F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (scope and severity D)

March 26, 2025, complaint inspection

3 deficiencies cited. Surveyors cited the facility for ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options, provide and implement an infection prevention and control program, and make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

• F0806Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. (scope and severity D)
• F0880Provide and implement an infection prevention and control program. (scope and severity D)
• F0921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. (scope and severity D)

March 20, 2025, complaint inspection

3 deficiencies cited. Surveyors cited the facility for provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights, provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections, and ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

• F0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. (scope and severity D)
• F0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. (scope and severity D)
• F0711Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. (scope and severity D)

January 24, 2025, complaint inspection

4 deficiencies cited. Surveyors cited the facility for safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards, provide appropriate treatment and care according to orders, resident’s preferences and goals, and provide enough food/fluids to maintain a resident's health.

• F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. (scope and severity E)
• F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals. (scope and severity D)
• F0692Provide enough food/fluids to maintain a resident's health. (scope and severity D)
• F0825Provide or get specialized rehabilitative services as required for a resident. (scope and severity D)

December 11, 2024, complaint inspection

1 deficiency cited. Surveyors cited the facility for ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

• F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (scope and severity D)

November 8, 2024, complaint inspection

1 deficiency cited. Surveyors cited the facility for make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

• F0921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. (scope and severity D)

September 30, 2024, complaint inspection

2 deficiencies cited. Surveyors cited the facility for reasonably accommodate the needs and preferences of each resident and ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

• F0558Reasonably accommodate the needs and preferences of each resident. (scope and severity D)
• F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (scope and severity D)

August 8, 2024, standard inspection

14 deficiencies cited. Surveyors cited the facility for develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured, procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards, and provide and implement an infection prevention and control program.

• F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (scope and severity E)
• F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (scope and severity E)
• F0880Provide and implement an infection prevention and control program. (scope and severity E)
• F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. (scope and severity D)
• F0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. (scope and severity D)
• F0583Keep residents' personal and medical records private and confidential. (scope and severity D)
• F0604Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. (scope and severity D)
• F0658Ensure services provided by the nursing facility meet professional standards of quality. (scope and severity D)
• F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals. (scope and severity D)
• F0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. (scope and severity D)
• F0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. (scope and severity D)
• F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. (scope and severity D)
• F0641Ensure each resident receives an accurate assessment. (scope and severity B)
• F0911Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents. (scope and severity B)

July 17, 2024, complaint inspection

5 deficiencies cited. Surveyors cited the facility for honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances, timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities, and ensure each resident receives an accurate assessment.

• F0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. (scope and severity D)
• F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. (scope and severity D)

• F0641Ensure each resident receives an accurate assessment. (scope and severity D)
• F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (scope and severity D)
• F0711Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. (scope and severity D)

May 20, 2024, complaint inspection

5 deficiencies cited. Surveyors cited the facility for immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident, develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured, and provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

• F0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. (scope and severity D)
• F0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (scope and severity D)
• F0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. (scope and severity D)
• F0740Ensure each resident must receive and the facility must provide necessary behavioral health care and services. (scope and severity D)
• F0745Provide medically-related social services to help each resident achieve the highest possible quality of life. (scope and severity D)

May 7, 2024, complaint inspection

1 deficiency cited. Surveyors cited the facility for honor the resident's right to manage his or her financial affairs.

• F0567Honor the resident's right to manage his or her financial affairs. (scope and severity D)

April 18, 2024, complaint inspection

1 deficiency cited. Surveyors cited the facility for timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

• F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. (scope and severity D)

April 10, 2024, complaint inspection

1 deficiency cited. Surveyors cited the facility for provide and implement an infection prevention and control program.

• F0880Provide and implement an infection prevention and control program. (scope and severity D)

March 29, 2024, complaint inspection

1 deficiency cited. Surveyors cited the facility for coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

• F0644Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. (scope and severity D)

March 20, 2024, complaint inspection

3 deficiencies cited. Surveyors cited the facility for ensure that residents are fully informed and understand their health status, care and treatments, safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards, and try different approaches before using a bed rail. if a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) correctly install and maintain the bed rail.

• F0552Ensure that residents are fully informed and understand their health status, care and treatments. (scope and severity E)
• F0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. (scope and severity E)
• F0700Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. (scope and severity D)

January 31, 2024, complaint inspection

1 deficiency cited. Surveyors cited the facility for keep residents' personal and medical records private and confidential.

• F0583Keep residents' personal and medical records private and confidential. (scope and severity D)

November 27, 2023, complaint inspection

2 deficiencies cited. Surveyors cited the facility for provide appropriate treatment and care according to orders, resident’s preferences and goals and provide medically-related social services to help each resident achieve the highest possible quality of life.

• F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals. (scope and severity D)
• F0745Provide medically-related social services to help each resident achieve the highest possible quality of life. (scope and severity D)

August 31, 2023, standard inspection

4 deficiencies cited. Surveyors cited the facility for ensure each resident’s drug regimen must be free from unnecessary drugs, ensure that residents are free from significant medication errors, and provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

• F0757Ensure each resident’s drug regimen must be free from unnecessary drugs. (scope and severity D)
• F0760Ensure that residents are free from significant medication errors. (scope and severity D)

• F0773Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. (scope and severity D)
• F0880Provide and implement an infection prevention and control program. (scope and severity D)

August 8, 2023, complaint inspection

2 deficiencies cited. Surveyors cited the facility for provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist and ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

• F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (scope and severity E)
• F0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. (scope and severity E)

April 8, 2022, standard inspection

17 deficiencies cited. Surveyors cited the facility for honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive, ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents, and provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

• F0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. (scope and severity E)
• F0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (scope and severity E)
• F0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. (scope and severity E)
• F0880Provide and implement an infection prevention and control program. (scope and severity E)
• F0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. (scope and severity D)
• F0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. (scope and severity D)
• F0607Develop and implement policies and procedures to prevent abuse, neglect, and theft. (scope and severity D)
• F0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. (scope and severity D)
• F0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. (scope and severity D)
• F0676Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. (scope and severity D)
• F0684Provide appropriate treatment and care according to orders, resident’s preferences and goals. (scope and severity D)
• F0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. (scope and severity D)
• F0697Provide safe, appropriate pain management for a resident who requires such services. (scope and severity D)
• F0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. (scope and severity D)
• F0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. (scope and severity D)
• F0921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. (scope and severity D)

• F0911Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents. (scope and severity B)